We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service slow and food below average”
2 of 5 bubbles Review of The Black Horse

The Black Horse
Ranked #33 of 157 Restaurants in Brentwood
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Groups, Local cuisine, Cheap Eats, Child-friendly, Kids, Special Occasion Dining
Dining options: Brunch, Lunch, Dinner, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The Black Horse in Brentwood is a country pub & restaurant oozing rural charm and rustic character. Our picturesque surroundings provide the perfect backdrop for savouring the hearty, seasonal pub-food on our menu, and the carefully nurtured cask ales and fine wines gracing our bar.
London, United Kingdom
Level Contributor
30 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Service slow and food below average”
2 of 5 bubbles Reviewed 4 May 2014

We have been to this restaurant many times in the past but it has certainly gone downhill. At least a 20 minute wait for a drinks order to be taken and then another 15 for them to arrive. The food was average and not very hot. When I booked online it said that we only had a 2 hour window for the table. If this is the case then the service need to be improved greatly. It may be a while before we go back.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank carolbrindley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

289 reviews from our community

Visitor rating
    82
    82
    48
    43
    34
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Barking, United Kingdom
Level Contributor
17 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Avoid if you want a quick lunch or dinner”
1 of 5 bubbles Reviewed 3 May 2014 via mobile

Just left the place and I am totally disappointed I wish I read the other reviews before coming here.

We waited half hr for garlic bread to arrive which we had to ask for and it was like a rock cake.
Another half hr and again asked for our mains for our mains to come out.
The steak was overcooked and burnt in places.

We never got a check throughout the meal to see if we was ok and as we finished the lady took our plates and put the desert board on the table without even asking how the meal was or if we wanted deserts.

The only thing nice about the meal was the J2O and the red wine sauce with my steak.

Will NOT be coming to this place again

Helpful?
1 Thank RedJester82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
20 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Good food - bad service”
3 of 5 bubbles Reviewed 2 May 2014 via mobile

We booked a table for 5.30 pm started eating at 7.0pm really enjoyed quality of food but sadly service far too slow.
Would consider returning should service improve.

Visited April 2014
Helpful?
1 Thank MoandTo59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentwood, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
“excellent”
5 of 5 bubbles Reviewed 23 April 2014

I notice a lot of people write their bad experience and thought I'd add a regular opinion.... We come once a fortnight they have recently updated their menu and service has vastly improved the past month or so.... We had a fantastic meal and the staff seem to be a happy and friendly... Food is lovely although portions could be bigger

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank steph19751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
essex
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Service appalling!”
1 of 5 bubbles Reviewed 21 April 2014

On arrival there was no one to greet us to take us to our table that we had pre-booked. after a 5 minute wait we had to ask the bar staff to find our table, we waited half an hour for them to bring over our drinks, after ordering a second round and waiting almost another half hour we went to the bar to get them ourselves!

The food was all overcooked, rock hard garlic bread, steak well done when we asked for medium and dry overcooked hunters chicken (with cheese and BBQ sauce completely missing!)

The only positive I have to say is that as it was for a birthday we had a voucher for a free bottle of champagne which was very nice!

All in all I will NOT be coming back here again!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank mickymouseEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Black Horse also viewed

Brentwood, Borough of Brentwood
Brentwood, Borough of Brentwood
 
Brentwood, Borough of Brentwood
Brentwood, Borough of Brentwood
 
Brentwood, Borough of Brentwood
Brentwood, Borough of Brentwood
 

Been to The Black Horse? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing