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“Going down??” 3 of 5 bubbles
Review of Masons Restaurant - Brentwood

Masons Restaurant - Brentwood
Ranked #3 of 156 Restaurants in Brentwood
Certificate of Excellence
Price range: US$30 - US$50
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Romantic, Groups, Kids, Special Occasion Dining, Child-friendly, Local cuisine, Business meetings
Dining options: Dinner, Lunch, Brunch, After-hours, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
Brentwood, United Kingdom
Level Contributor
59 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“Going down??”
3 of 5 bubbles Reviewed 6 December 2011

This review may be a little cruel, but we have used Mason's in Brentwood since Matthew opened some years ago. Then things were gold star++ Since then, the sparkle has slowly but surely lost it's brightness. Have had to send back food (once) and bottle of wine (twice). the staff is very pleasant if at times lacking in all the arts of restaurant work. As for prices... They are at a level which was fine in it's heyday but a little high for it's current position. Is this because Matthew has been too busy with his other ventures?? On a positive note, the manager is charming and VERY professional, the décor is fine.,the addition of the conservatory was inspired, plenty of room in the car park AND it is open on Sunday nights.

  • Visited September 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank bbpostbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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697 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Brentwood, United Kingdom
Level Contributor
80 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Good food but a little overpriced.”
4 of 5 bubbles Reviewed 1 December 2011

The food here was good for my visit and the place looks attractive, very convenient and parking was ok as it was not so busy but I thought the food was slightly overpriced.

Visited July 2011
Helpful?
Thank powerhousesteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
“Great venue, excellent food and friendly staff - reasonably priced”
4 of 5 bubbles Reviewed 7 November 2011

Masons makes a very pleasant place to have either lunch or dinner. The food is good, well served and portions are just the right size. The price doesn't break the bank either!
Venue is very pleasant and tables are not squashed together. A good place to eat.

  • Visited November 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank lizandtonymurrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
508 reviews
410 restaurant reviews
common_n_restaurant_reviews_1bd8 200 helpful votes
“Just how bad can it get?”
1 of 5 bubbles Reviewed 8 October 2011

Have been three time. I always give a restaurant more than one chance as I believe that sometimes s**t happens.

First time was sort of ok but not great.

Second time was with 6 friends, so 8 in all.

Neither was a great experience but one of our friends was absolute that it's not normal for it to be anything but excellent.

So we gave it a third try with just the two of us.

What a complete waste of time and money.

Starter was small and tasteless, yet really expensive for what it was.

After a significant wait (please see other reviews, as I don't complain often) we got our main dishes. Thinking our vegetables and side dishes were imminent we waited.

TEN+ minutes later we finally got hold of a waitress (if you can call them that) to ask whats going on, she said she would find out. Another 8 minutes went by and finally they bought up the rest of the meal. By this time everything else was cold. Asked for another meal (new meal, so I cut up my chicken in front of her) and with a massive look of disgust, so took everything away.

20 minutes later, got a new meal. Was ok but nothing out of the ordinary.

Decided not to have anything further and asked for the bill.

The bill only had TWO main courses on it. Explained that this was obviously an error, but was told that because they had to produce ANOTHER main meal it was extra. That therefore means, they would reheat anything they bring up and is taken back?

Refused and offered to pay for what we had. At this point shouting and aggression started. Being in law,i was quite happy with this and asked for a phone to summon the police to settle a civil matter. (Law is clear. As long as you pay something, the matter is civil, not criminal.) offered to provided any and all details to settle any extra claims but would not pay for any more than we ate.

We left.

Never heard anything again. Delayed review because of potential court bias. This had now past.

They have a Mason Too I've heard. Would love to find out who's been there asi do love a good laugh.

I really hate giving a bad review but I can not recommend this restaurant.

  • Visited November 2010
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
1 Thank avatar777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“WHAT A WASTE OF £100...FOOD WAS VERY POOR”
2 of 5 bubbles Reviewed 30 September 2010

Ok,so I will have to be the first to write a review...im afraid the MASONS was very very overpriced and the food was of very poor standard.We went for sunday roast after deciding to try somewhere new...bad move...We was served by a very impatient lady who huffed when my child could not decide what to have.When we eventualy had our dinner served our fist thoughts were that the meat was purchased from the cold meats counter from a supermarket.I wont go into to much detail as there is not enough room on this page for our thoughts on the rest of the food.....it was very poor and what you would expect from a supermarkets 2microwave"section.The lady serving us never left us alone for the whole period we were there...she kept jumping in on our own private conversations giving us unwanted and un called for advice..!!! The atmosphere in the place was strange to say the least....it was like being in some ones frontroom/lounge or a retierment home....not that I have anything bad to say about frontrooms etc but this did not feel right.Then the bill came up...£100 for 2 adults and 2 children for sunday roast ?!?!?? Sorry,that was just to much for that poor quality food....ok if you had a few drinks or even if it were three courses of the best...we only had two courses ....but it was bad food,bad atmosphere and interfering staff.
Even if this restaurant were half the price we would not visit again.

    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank ourcomments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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