I've been to Alex several times now the food, ambience, comfort and the setting of this restaurant is excellent. This is a true destination restaurant you go out of your way to get there, but its not a relaxing dining experience.
Great service should be almost invisible but there is an intensity that takes away from what should be a relaxed comfortable night out. There is a lot of hovering from the staff with the management keenly watching them. This in itself is not a problem until the hovering becomes over active and intrusive.
For example we ordered a bottle of sparkling water and a bottle of Sancerre. Just about every two sips someone appeared with the bottle to top up the glass. I understand restaurants want to push wine sales as its great revenue source but the whole experience just felt rushed and intrusive. Leaving the bottle of wine at the table may solve this problem and only interrupt to top up the glass from time to time leaving the customer mainly in control of the wine flow.
Our young male waiter was also a bit over enthusiastic and chatty. I appreciate good service but there is a line between good professional friendly service and an over familiar service that also appeared a little forced or directed.
This restaurant has lots going for it, the food is really great and there is a good wine list and the setting is perfect, but slow down relax more and remember sometimes for the customer "less is more".
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