My friends and I went to this restaurant for Christmas Day lunch and encountered a lot of the problems experienced by the last two reviewers. We had been forewarned that we would probably be seated in a marquee but were assured it would be heated. Our table was in a corner right up against the sides of the marquee where a heater was placed.On reaching our table the heater was blasting out so much hot air that no-one wanted to sit on that side. We had a word with the manager and he turned it down for a while which then left us feeling very cold – consequently the entire meal was spoilt by one or the other of us keep having to turn this heater on and off.
I understand that temporary staff are brought in for these occasions but it seemed that they hadn’t had a lot of training – soup was served without spoons and the bread was served later. Main course arrived without roast potatoes which were served later so our meals were getting cold (having not been piping hot in the first place). Some of us who had the turkey did not get any stuffing so we had to ask for this. My friend found two pieces of string in her meal, told the waitress who just said sorry. She was offered another meal but by that time my friend has been put off! I would have thought this complaint would have definitely warranted an apology from management but that was not forthcoming.
Service was very slow and we had to wait a long time between courses. Dessert was served without spoons and these were then put in a heap at the end of the table. The serving of tea and coffee was also a shambles as teapots came first, then cups, then teaspoons followed by saucers. Milk had to be requested too.
I would like to say though, the waitresses did try their best but It was very obvious that they were overburdened with waiting on so many tables between them, getting quite flustered at times. The hotel have definitely overstretched themselves in creating more tables outside the original restaurant which has always had such good reviews.
Finally, where were our Christmas crackers?
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