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“bad service dirty and noisey room, HOTEL FROM HELL still waiting for my phone call 3 months later” 1 of 5 bubbles
Review of Holiday Inn Brentwood

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Holiday Inn Brentwood
Ranked #4 of 4 Hotels in Brentwood
Bristol, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“bad service dirty and noisey room, HOTEL FROM HELL still waiting for my phone call 3 months later”
1 of 5 bubbles Reviewed 8 January 2012

we had a night from hell dident get asleep untill 4 in the morning, me and my partner were treated like crimanals, 3 security men confronted my fionce, for walking from my freinds room to our room, then people screaming and banging on our door, the rooms were basic for the price they charge, bath room was gruby, HOTEL FROM HELL DIENT EVAN OFFER A REFUND !!!!!

Room Tip: i wouldent stay again if the room was free
See more room tips
  • Stayed September 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank cash23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 13 January 2012
Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood.

At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel.

I was concerned to read of the issues that you raise within your comments, specifically relating to the disturbances you experienced. It is always difficult when other guests disrupt the hotel ambience and I am sure you will appreciate it is not always possible to legislate for this.

I would like to genuinely thank you for bringing your experiences to my attention and once again express my regret that your stay was spoilt

I do hope that your experience on this occasion will not deter you from considering returning to Holiday Inn Brentwood or other Holiday Inn Hotels in the future.

Yours sincerely
Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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577 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Leicester, United Kingdom
Level Contributor
216 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed 1 January 2012

Stayed one night for business. Breakfast good, room comfortable, decent bar. Fitness area including pool, sauna and steam room were excellent. Convenient to M25 and surprisingly quiet in the room. Experience was as expected, really...

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dgrbleu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, Manager at Holiday Inn Brentwood, responded to this review, 9 January 2012
Dear Guest

Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.

It is always a pleasure to learn that the hotel team were successful in delivering a great experience.

Thank you
Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
511 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

I've been there on a 4 days business trip. This place is a little over average considering the price range. It is somewhat older but has obviously seen some renovations, e.g., the bar and the restaurant. Also my room on the "executive club etage" was quite good although far away from luxury.

They have a gym which is quite good and well equipped with quite a number of cardio machines and also some weightlifting equipment including free weights.

The breakfast is quite ok, especially if you like fat bacon, fat sausages, fat black pudding, and burned toast. If you don't like that you could still go for some cereals. Luckily you don't get burned, they serve the coffee lukewarm.

Bottom line: No problem to go there but don't expect sensations. And: I have been in more expensive places in the region being much worse.

Room Tip: The rooms on the executive level etage were just right. I don't want to see the lower categories...
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 29 December 2011
Dear Carlos C

Thank you for taking the time to review your stay at the Holiday Inn Brentwood.
The comfort and enjoyment of all of our guests during their stay is most important to us.
I am disappointed that you did not enjoy your breakfast during your stay, this is normally an area we receive great feedback about, with such a great range and quality of products available to our guests, I am sorry however this was not your experience.
Please be assured your comments have been shared with the hotel management team for follow up.
I would like to take this opportunity to thank you for your feedback and look forward to the opportunity of welcoming you back to the Holiday Inn Brentwood.

Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
86 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
3 of 5 bubbles Reviewed 27 November 2011

Stayed here for 3 nights on business. The hotel was tidy and pleasant though the rooms are in need of some renovation (moudly silicone repairs in the bathroom, damaged power sockets, curtain coming off rail) The mattress was very comfortable. The room in the wing was quiet, despite being close to the main road, apart from when a bunch of kids moved in upstairs and were smashing things around and shouting at 1am. (not the hotel's fault but annoying nonetheless) I would have rated this hotel higher had it not been for the price. I generally find Holiday Inns to be overpriced when they rarely feel of any higher quality to a budget chain. I also object to having to pay for use of wifi on top of a high room charge. The bar charges were also high for a hotel of this standard.

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LondonKazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 29 December 2011
Dear LondonKazza

Thank you for your feed back concerning your stay at the Holiday Inn Brentwood.
I am sorry that you were disappointed with regard to your overall experience and with regard to your feeling of not receiving value for money.
I would like to reassure you at the Holiday Inn Brentwood we share a passion to deliver a great Hotel experience to all of our guests, and do offer our apologies for failing on this occasion. Please be assured your comments have been shared with the hotel management team for follow up.
I would like to take this opportunity to thank you for your feedback and look forward to the opportunity of welcoming you back to the Holiday Inn Brentwood.

Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 21 November 2011

Stayed here as very good location as was on a nightout to the Sugarhut in Brentwood! Great stay, ideal location only £6 in taxi to the center. Rooms nice and clean and staff very friendly! Would definitely recommend!

  • Stayed November 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haribo16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 24 November 2011
Dear Haribo16

Thank you for taking the time to advise of your stay at the Holiday Inn Brentwood.

It is always a pleasure to learn that the hotel team were successful in delivering a great experience.

Thank you
Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonn, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 November 2011

Unfortunately, I stayed here last Saturday night with my 3 children, as a "pit stop" on a long cross-Channel drive. Around midnight we were woken by shouts and swearing, slamming of doors, rattling of our room door handle, and scuffles in the corridor, which, despite the efforts of 3 security guards, continued until 3.00 am. Disruptive guests are apparantly becoming a regular Saturday night problem for the Holiday Inn, as "night-clubbers" make a night of it at a local club, made "famous" by a current reality TV series. I complained again to the Duty Manager the next morning, who, whilst acknowledging that I had made two calls to security the night before, was unable to offer anything other than sympathy and a complimentary breakfast (when I had not intended to eat at the hotel anyway). At least the Premier Inn promise to refund your money if you don't get a quiet night!

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Urchin02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 9 November 2011
Thank you for your feedback regarding your recent stay at the Holiday Inn Brentwood.

At the outset please allow me to express my sincere apologies for the inconvenience caused through the disturbances that you describe during your stay at the hotel.

I was concerned to read of the issues that you raise within your comments, relating to the disturbances you experienced. It is always difficult when other guests disrupt the hotel ambience and I am sure you will appreciate it is not always possible to legislate for this.

I would like to genuinely thank you for bringing your experiences to my attention and once again express my regret that your stay was spoilt

I do hope that your experience on this occasion will not deter you from considering returning to Holiday Inn Brentwood or other Holiday Inn Hotels in the future.

Yours sincerely
Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brentwood hotels

UNITED KINGDOM
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 29 October 2011

Stayed 1 night whilst in London for an engagement. The hotel was well located and exceeded our expectations. We had a family room and it was superb, clean, tidy, fresh... we even had a free packet of jaffa cakes! The shower was excellent.

The hotel has good facilities (even a gym with jacuzzi/sauna etc) though we didn't make use of it as time did not permit.

The hotel is located about 15mins from Lakeside shopping centre and about 8mins from "the secret nuclear bunker" attraction (a must see) It's good value for money and staff are efficient. Only one minor issue was they didn't appear to be that well versed as to where the different pillows are stored so we just had a regular pillow when requesting an additional one.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IndianCricketFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IRees, General Manager at Holiday Inn Brentwood, responded to this review, 9 November 2011
Thank you for providing your feedback further to your recent stay at the Holiday Inn Brentwood.

I am delighted that you enjoyed your stay with us and will be pleased to share your comments regarding your bedroom with my Housekeeping team.

I am sorry however that there was some confusion over your request for an alternative pillow; this is disappointing and now fully resolved.

Once again many thanks

Ian Rees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brentwood

Property: Holiday Inn Brentwood
Address: Brook Street | M25, Jct 28, Brentwood CM14 5NF, England
Phone Number:
Region: United Kingdom > England > Essex > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Brentwood 3*
Number of rooms: 150
Official Description (provided by the hotel):
Holiday Inn Brentwood is located just off junction 28 of the M25 and only 1 mile away from Ford Motor Company in Warley, and 0.5 miles from British Telecom offices. Holiday Inn Brentwood is 15 minutes from Lakeside Shopping Centre, 25 minutes from Stansted Airport, 40 minutes from Central London and is the perfect choice for business and leisure travellers alike staying in and around Essex. At the Holiday Inn Brentwood all guest rooms have air conditioning and are non-smoking. Offering a choice of standard and executive bedrooms as well as Family and 2 Accessible Bedrooms. High Speed internet access is available in guest rooms, lounge and The Academy. We offer a la carte dining in our restaurant, 24 hour room service or bar snacks. Unwind after a hard days work in our fully equipped health club, including beauty and fitness facilities, indoor pool, Jacuzzi, sauna and steam room. Holiday Inn Brentwood is a popular venue for meetings and events and can accommodate a variety of functions in The Academy which can cater for 120 people theatre style, and offers breakout facilties. Events over the forthcoming months close to us:May - Southend Air ShowFree Car Parking available. Kids Stay & Eat Free* *Terms and conditions apply. Restaurant Closed on Sundays ... more   less 
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Also Known As:
Holiday Inn Brentwood Hotel Brentwood
Brentwood Holiday Inn
Holiday Inn Brentwood Essex

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