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“Best Budget Hotel Available” 5 of 5 bubbles
Review of Holiday Inn Brentwood

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Holiday Inn Brentwood
Ranked #4 of 4 Hotels in Brentwood
Bournemouth, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Best Budget Hotel Available”
5 of 5 bubbles Reviewed 3 March 2013

The welcome at this hotel was great- Room very clean and quiet. Quality of the food is really good. Breakfast staff were amazing! How refreshing (and I mean this in a none racial discriminated way) to have local people working in a local hotel! The ladies were great, never let tea or coffee go empty. The gym was nice and the hotel staff for dinner were helpful with a request that wasn't one they had every day. The fodo (i'm assuming the same at all holiday inns) is still microwaved and fried bought in stuff, but, is of great quality and served with a flare so it looks really good too. I would definitely return to this holiday inn.

Room Tip: It's a but of a maze in this hotel! request to be on the first floor close to the lifts.
See more room tips
  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blue_Ahoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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575 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • English first
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English first
Croydon
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 3 February 2013 via mobile

We stayed here for one night when going to Sugar Hut. We had previously stayed in the Travelodge Brentwood, but decided to try this hotel as its much closer to Brentwood High Street (only £6.50 in a cab).

We booked a family room for 3 adults, which had a double bed and double sofa bed. The room was clean, and comfortable just what we needed for an overnight stay.

The reception staff were really welcoming on our arrival, and provided all the info we needed for our stay.

We had breakfast included in our room rate. The breakfast was ok, though could have been a bit warmer and the buffet should be monitored as the ran out of items which then took ages to be refilled. However the waitress staff were really friendly and provided a good service.

Would stay here again when going to Sugar Hut, just right for an over night stay :-)

Stayed February 2013, travelled with friends
Helpful?
Thank AngelaThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denby, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 February 2013

Very disappointed with this hotel. Found the staff attitude to be appalling. Slow service in the evening at the bar, mainly due to not enough staff on. Communication was also a barrier, as English wasn't the first language of the staff working that night. We had the awkward scenario of having to account for our drinks and meals individually and as there were almost 20 of us this did take a bit of organising. The waiter huffed and puffed his way through it though, making it clear that he wasn't happy! Breakfast was an experience with some of us being completely ignored by the lady offering tea and coffee, and depending on where you sat the staff constantly bumped into you (without apology) as the tables were too close together. Having said that I did enjoy an early morning swim; pool area and showers overdue for refurb but still ok.

  • Stayed December 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 5LW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brentwood, responded to this review, 16 February 2013
Dear 5LW,

Thank you so much for your candid review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Janice A
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
122 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 bubbles Reviewed 30 January 2013

The title says it all really.
Firstly I am an Intercontinental Ambassador and stay in hotels all around the world. This establishment falls within one of the worst I have ever had the misfortune to stay in.
The website is somewhat decieving and when you do finally arrive in charmless Essex you will see what I mean.
It's January, been snowing and they haven't made the effort to even clear a pathway for their patrons.
Receptionist does nothing to enthuse me and I am not greeted as I am normally. I get given my room key after asking for a CC authorisation despite my Abassador file having an active number loaded. Just as she remembers I get a voucher for a drink and snack at the bar.
When I have walked to the far end of the hotel I reach my delapidated room. Once inside I overlook even more of an uncleared car park.
By this point I just want to get out of this place. I order room service and unpack.
Bedding was frayed and air conditioning faulty.
The food arrives with not much service.
I eat, I sleep and wake up early the next morning to depart.
Little did I expect a queue before 5am in the morning and more so someone who has to spread their small hotel bill over multiple credit cards. Sums up the area really.
Would not recommend or stay again.

  • Stayed January 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TrumpLasVegasNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brentwood, responded to this review, 13 February 2013
Dear TrumpLasVegasNV,

Thank you for choosing our hotel to stay with. I am deeply sorry you received services that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. You are welcome to send an email regarding the details of your experience at IHGCare@ihg.com.

I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Brentwood hotels

Burgess Hill, United Kingdom
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 30 January 2013

Thankfully we only stayed one night and only for sleeping, the room we had, being number 19, was overall rather dirty in terms of the carpet which had bad stains, looked like 'blood' in places, with the 2 chairs being worn and tired. The bed appeared clean and was quite comfortable, the shower area needed that 'little extra' on the cleaning front and the noise from the traffic outside should be noted from the A12 which is only short distance away.
Reception staff were friendly, we did not try the breakfast as we were time restrained but overall the cleanliness of the rooms need to be questioned from our experience - more like a 2 star facility therefore this should be reflected in the charges. The walkways leading to the rooms were outdated, in places rather dirty, personally I think it is due to the cleaning staff not taking too much care in their day to day duties which is so much in evidence these days wherever you go.
Being a Holiday Inn I was very surprised on the quality of the establishment having stayed in many on business trips Globally, is it the worse I have stayed at?, well yes which confirms what has been said by a previous reviewer based upon the cleanliness of the room especially the blood on the carpet which is unforgivable!

Room Tip: Do not choose a room A12 side of the hotel as noise can be disturbing during busy times.
See more room tips
  • Stayed January 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brentwood, responded to this review, 18 February 2013
Dear John C,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
4 of 5 bubbles Reviewed 27 January 2013

10 of us Ladies stayed at the Holiday Inn In Brentwood Last night and the Hotel was perfect for what we wanted. We arrived around 2pm and just by walking in the reception I knew it was going to be a good hotel to stay in for the night. We were able to check in Straight away and the receptionist's were very friendly, offering to change money for us from pound coins to notes for our Mini bus (In which they did not have to do). When we were walking up the corridor we could tell it was clean which is a main priority for me!!!

We had four rooms between 10 of us, in which we were all put next to each other. As we entered our hotel Rooms we were very impressed with how clean and spacious the room was, to be honest it is one of the best Hotels I've personally stayed in for a girls night out!! It had everything we needed... Plenty of room to hang up clothes, a double bed and also a single bed (as there were 3 of us in a room), A flat screen Tv, 3 mirrors (leaving us with one each to get ourselves ready in), A dressing table, The beds were comfortable and The bathroom was also a decent size. Also as we were put next to each other we were able to open a door from our room into our friends room which we found very good and were quite excited about!! (This is usually locked though if your not staying next to each other and the people next door cannot get through to your room unless you open it for them).

The only down side to the hotel we found was when we had drinks at the bar they were quite slow serving and as it got busy they only had 1 member of staff on. In the morning we all had breakfast which was quite expensive for what it was, we also had to wait at the bar for about 10 minutes before a member of staff came to serve us.

Overall I would 100% recommend this hotel and I will deffinately stay in it again when I return to Brentwood in the future.

  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GirlsBigNightsOut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 January 2013

I felt I should review the Holiday Inn Brentwood as it seems to have had a bit of a slating on here and I think it's largely undeserved.

True, the hotel needs a fair bit of redecoration. However, I was in room 228 and it was spotlessly clean,quiet and the bed was comfortable. I love the blackout curtains which ensure that you are not woken up at dawn. I put a 'do not disturb' up and I was not disturbed. I know this might seem like a silly comment but I have often done this in the past only to be woken at 7 by vacuuming outside of my room!

Gemma checked me in and she was incredibly polite, friendly and she genuinely seemed happy in her work. She is a credit to the team. At breakfast all the servers were very friendly, nothing was too much trouble and everything was done with a smile. Whenever you passed a member of staff in the hotel they smiled and said hello. This is definitely not the case everywhere.

I used the swimming pool, steam room and sauna. Again, it is fair to say that the swimming pool area could use some redecoration but I did not let this put me off.

Yes, the walk in prices are pretty high but don't forget that this hotel is only half an hour from The City. Plus, I am sure most people book in advance online for a reasonable rate. I got my room plus breakfast for £80. I was also upgraded as my Priority Club status was recognised and I also got a free drink in the bar for the same reason.

I can imagine that this is a different hotel at the weekends but for the facilities and service I think it's good value for money. That's why I always stay here when I am in this area for business.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lexxxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Brentwood

Property: Holiday Inn Brentwood
Address: Brook Street | M25, Jct 28, Brentwood CM14 5NF, England
Phone Number:
Region: United Kingdom > England > Essex > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Brentwood 3*
Number of rooms: 150
Official Description (provided by the hotel):
Holiday Inn Brentwood is located just off junction 28 of the M25 and only 1 mile away from Ford Motor Company in Warley, and 0.5 miles from British Telecom offices. Holiday Inn Brentwood is 15 minutes from Lakeside Shopping Centre, 25 minutes from Stansted Airport, 40 minutes from Central London and is the perfect choice for business and leisure travellers alike staying in and around Essex. At the Holiday Inn Brentwood all guest rooms have air conditioning and are non-smoking. Offering a choice of standard and executive bedrooms as well as Family and 2 Accessible Bedrooms. High Speed internet access is available in guest rooms, lounge and The Academy. We offer a la carte dining in our restaurant, 24 hour room service or bar snacks. Unwind after a hard days work in our fully equipped health club, including beauty and fitness facilities, indoor pool, Jacuzzi, sauna and steam room. Holiday Inn Brentwood is a popular venue for meetings and events and can accommodate a variety of functions in The Academy which can cater for 120 people theatre style, and offers breakout facilties. Events over the forthcoming months close to us:May - Southend Air ShowFree Car Parking available. Kids Stay & Eat Free* *Terms and conditions apply. Restaurant Closed on Sundays ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Priceline and Odigeo so you can book your Holiday Inn Brentwood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brentwood Hotel Brentwood
Brentwood Holiday Inn
Holiday Inn Brentwood Essex

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