I stayed for almost 2 weeks in this hotel. Not only I get very bad service from the hotel staffs, they are reluctant to change my room nearer to the lift although I have asked several times and they kept saying to check again the next day.
They do not entertain my request to have my clean clothes to be delivered back to my room. Instead, they asked me to collect my laundry from the front desk and I have walk all the way from my room to front desk. The staff are just too LAZY and do not bother to entertain the guest.
Considering that I am staying for such a long period and a member of their loyalty customer, this is definitely a very bad treatment that I am experiencing.
I filed the complaint via their FB website, the only reply I get is that they will look into this. Even the hotel is not sincere enough to resolve this matter.
Definitely the worst hotel I had stayed.
- Official Description (provided by the hotel):
- Holiday Inn Brentwood is located just off junction 28 of the M25 and only 1 mile away from Ford Motor Company in Warley, and 0.5 miles from British Telecom offices. Holiday Inn Brentwood is 15 minutes from Lakeside Shopping Centre, 25 minutes from Stansted Airport, 40 minutes from Central London and is the perfect choice for business and leisure travellers alike staying in and around Essex. At the Holiday Inn Brentwood all guest rooms have air conditioning and are non-smoking. Offering a choice of standard and executive bedrooms as well as Family and 2 Accessible Bedrooms. High Speed internet access is available in guest rooms, lounge and The Academy. We offer a la carte dining in our restaurant, 24 hour room service or bar snacks. Unwind after a hard days work in our fully equipped health club, including beauty and fitness facilities, indoor pool, Jacuzzi, sauna and steam room. Holiday Inn Brentwood is a popular venue for meetings and events and can accommodate a variety of functions in The Academy which can cater for 120 people theatre style, and offers breakout facilties. Events over the forthcoming months close to us:May - Southend Air ShowFree Car Parking available. Kids Stay & Eat Free* *Terms and conditions apply. Restaurant Closed on Sundays ... more less
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- Also Known As:
- Holiday Inn Brentwood Hotel Brentwood
- Brentwood Holiday Inn
- Holiday Inn Brentwood Essex