I stayed here again for one night on business. Check in was chaotic and understaffed. I was spoken over and ignored. The IT failed.
My room was a standard HI room and fine.
Dinner was very average but the staff appalling. I simply don't know where the manager has found a group of such rude, socially inept people. He / she must have worked really hard to recruit such a bizarre collection but someone should overseeing the manager! Breakfast was edible but the staff appalling.
The most bizarre experience happened at check out when the unusual check out guy who was so off hand the night before asked me to rate the hotel out of 10. He accepted my low score for dinner but tried to get to me agree to a "9-10" score for 'reception'. I refused and said it was 2-3 max. That didn't get recorded, obviously! What a sham.
This is a very average hotel. It is completely unmanaged.
- Official Description (provided by the hotel):
- Holiday Inn Brentwood is located just off junction 28 of the M25 and only 1 mile away from Ford Motor Company in Warley, and 0.5 miles from British Telecom offices. Holiday Inn Brentwood is 15 minutes from Lakeside Shopping Centre, 25 minutes from Stansted Airport, 40 minutes from Central London and is the perfect choice for business and leisure travellers alike staying in and around Essex. At the Holiday Inn Brentwood all guest rooms have air conditioning and are non-smoking. Offering a choice of standard and executive bedrooms as well as Family and 2 Accessible Bedrooms. High Speed internet access is available in guest rooms, lounge and The Academy. We offer a la carte dining in our restaurant, 24 hour room service or bar snacks. Unwind after a hard days work in our fully equipped health club, including beauty and fitness facilities, indoor pool, Jacuzzi, sauna and steam room. Holiday Inn Brentwood is a popular venue for meetings and events and can accommodate a variety of functions in The Academy which can cater for 120 people theatre style, and offers breakout facilties. Events over the forthcoming months close to us:May - Southend Air ShowFree Car Parking available. Kids Stay & Eat Free* *Terms and conditions apply. Restaurant Closed on Sundays ... more less
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- Also Known As:
- Holiday Inn Brentwood Hotel Brentwood
- Brentwood Holiday Inn
- Holiday Inn Brentwood Essex