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Holiday Inn Brentwood
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Reviews (697)
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All reviewsmars barglass of wineleisure facilitieshen weekendexecutive roomcomfy bedstayed here for one nightfamily roomplenty of parkingtown centreyogurtgymcrunchiemotorwayjunctiongemmabarman
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463 - 468 of 697 reviews
Reviewed 28 February 2014

The staff were very friendly and the place was busy. It lacks a bit of personality, similar to most off-motorway hotels but that's to be expected.
My executive room was a bit noisy because it had one of those link doors to the next room.
Free internet and it has a swimming pool!

  • Stayed: February 2014, travelled on business
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Thank ldeayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brentwood, responded to this reviewResponded 16 March 2014

Dear ldeayton,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise prevented you from fully enjoying your time at the hotel. We were pleased to read your kind comments about the staff and we appreciate the high score for Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Stayed here for three nights on business, the room was standard fayre although looking a little tired, was concerned over the stains on one of the pillows and the perfume smell on anoher.

The service in the restraurant was not good neither was the food,I had to wait for ages for the staff to come and take my order despite the place being quiet, when the food arrived I had to send the soup back as it was very very salty, so after complaining once, I was then not left alone, for the next nights all of the staff on duty came and asked if everything was okay, this was overkill.

My big gripe is the price of wifi at £16.00 per night, Wifi costs pennies these days and should be included free of charge, 60 years ago you would have paid extra for hot water, it is now considered a standard item, wifi is the same, it is not a luxury extra it is a facility required to work.

Room Tip: Don't get a room overlooking the motorway.
  • Stayed: February 2014, travelled on business
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Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Brentwood, responded to this reviewResponded 7 March 2014

Dear Chris P,

Thank you for taking the time to post a review of our property. Please allow us to apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014 via mobile

My wife, myself and two sons (5 years and a 7 month old) stayed here last weekend and we all had a positive experience.

Ok, if you want a romantic 5* luxury spar break, look elsewhere - but on the basis of what we paid, it met our expectations, ticked all the boxes and therefore, I have awarded this hotel 5/5.

Prior to our stay, I had read the occasional complaint on this site regarding noise from revelers staying over after a night of partying at the "Sugar Hut" of TOWIE fame. I rang the hotel in advance and was reassured that, given we had children, we would be located at the quieter wing of the hotel. We were happy that staff did take our needs into consideration.

We arrived a few hours early (misjudged traffic) and unfortunately, as we had been allocated a specific room, the room wasn't ready. Though the receptionist did offer us a different room, we decided to come back later. It wasn't a problem.

When we came back after check-in, there was a hand-written card to welcome us and some complimentary fruit in the room. I am unsure as to whether this is standard practice or a simply sweetener given that we weren't able to have our room immediately but either way, we were at fault for being very early and the card/fruit was a nice touch. Thanks.

The room itself was as we have come to expect from Holiday Inn hotels. We have stayed in some top hotels in the past and never really made use of them when we have the kids with us (waste of money not being able to use the facilities or enjoy the peace and quiet) so we tend to go premium as a couple and use the Holiday Inn when with the children as they are great for our little breaks.

The room was clean, tv with a range of channels, brew facilities, iron and ironing board, trouser press, hairdryer, shower etc.

The hotel is in a decent location not too far from Brentwood centre and the motorway junction (parking good and minimal road noise at night). The receptionist at the evening (Chelsey) was very accommodating and warming towards our children which was nice and she also provided us with some Colgate toothpaste as my wife forgot to bring some!

Breakfast in the morning was lovely. Tea, coffee and fruit juices, cereals, pancakes, fruit and of course full English!

Overall, we had a good stay and we would recommend it. No problems whatsoever.

  • Stayed: February 2014
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

Overall the nights I stayed there were good,room nice and clean,nice and warm room considerations the weather was rubbish.
The swimming pool area was good and clean,
Dinner at dinner was lovely but one the first night not enough staff and little thing were forgotten and mix up with the bill should be added to my room one of the receptionist wasn't very helpful and lacked manners.
Breakfast on both times was good
2nd night meal more staff was on good choice on the menu and Indian theme meal night.
Nice for the manager who came and spoke to the guest and was good to get a present of senior management
Over all I would stay again and would recommend if in the area was advised by another guest that it has very much improved over the last 3 months

Stayed: February 2014, travelled on business
Thank Susan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

Very close to the M25 which allows you to get off and on easily. Rooms are surprisingly quiet, given the proximity to the road systems. Good indoor swimming pool and small gym to allow you to work off all the stress from work/traveling. The restaurant staff are attentive and very enthusiastic. The menu is sufficient to cover a reasonable choice but nothing special. Breakfast is a buffet with a range of hot and cold food, but no bananas when I was there!

  • Stayed: February 2014, travelled on business
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Thank Doctor phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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