The staff here are very welcoming and tried very hard to ensure my stay is successful.
The hotel is let down by the decoration, fixtures and furniture are in desperate need of refurbishment. The cost for a room follows the standard ICG policy but you feel here that you do not get value as the rooms are so tired and worn. This is such a shame as so many of the Holiday Inn Expresses are so new, clean and bright. This Holiday Inn is old, dull and as a consequence you feel that it is not comfortable.
I arrived at 11.00pm and there was no food available just some confectionary in the room. In addition the bar was closed! Although 3 staff were on duty they were not allowed to pour me a pint. I had just arrived following a 6 hour journey from Portugal so a British draught beer would have been very welcoming at 11.00pm.
This is a real disappointment as it is in a brilliant location next to the M25 but far enough away not to hear it! Plus close to other main routes and excellent for getting to central London.More
- Free Wifi