I am writing this review after giving ihg rewards club and the hotel chance to explain and apologise. on check in I asked if they had any executive rooms available? I was told none available for upgrade tonight
I then said that the website was showing rooms for sale, I asked again, to be told no. the receptionist said the rooms were all the same..... I asked if there was a fridge?
I got to my room, ten min later the room attendant knocked the door and sarcastically asked if the room had a fridge!
then ten min later the receptionist called me and asked me if my room was ok!
I repeated that as a platinum member, and with rooms available I was due an upgrade, this was again refused but I offered 1000 points!
I reported this to ihg, who responded with a standard reply, I posted a review on the hotel site, but this was declined... I asked them for an explanation, but none forthcoming
such a shame because the bar staff could not be more friendly
I have 45 qualifying nights this year, but I am going to look at other hotel group loyality programmes, because this hotel could not careless
- Official Description (provided by the hotel):
- Holiday Inn Brentwood is located just off junction 28 of the M25 and only 1 mile away from Ford Motor Company in Warley, and 0.5 miles from British Telecom offices. Holiday Inn Brentwood is 15 minutes from Lakeside Shopping Centre, 25 minutes from Stansted Airport, 40 minutes from Central London and is the perfect choice for business and leisure travellers alike staying in and around Essex. At the Holiday Inn Brentwood all guest rooms have air conditioning and are non-smoking. Offering a choice of standard and executive bedrooms as well as Family and 2 Accessible Bedrooms. High Speed internet access is available in guest rooms, lounge and The Academy. We offer a la carte dining in our restaurant, 24 hour room service or bar snacks. Unwind after a hard days work in our fully equipped health club, including beauty and fitness facilities, indoor pool, Jacuzzi, sauna and steam room. Holiday Inn Brentwood is a popular venue for meetings and events and can accommodate a variety of functions in The Academy which can cater for 120 people theatre style, and offers breakout facilties. Events over the forthcoming months close to us:May - Southend Air ShowFree Car Parking available. Kids Stay & Eat Free* *Terms and conditions apply. Restaurant Closed on Sundays ... more less
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- Also Known As:
- Holiday Inn Brentwood Hotel Brentwood
- Brentwood Holiday Inn
- Holiday Inn Brentwood Essex