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“Fantastic food at a great family run hotel”
Review of De Rougemont Manor

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De Rougemont Manor
Ranked #3 of 4 Hotels in Brentwood
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic food at a great family run hotel”
Reviewed 27 December 2013 via mobile

We stayed at this hotel at the start of December it was our first Christmas do of the year. The food was fantastic,and the staff could not do enough for you. This is definitely a hotel that puts you first. The room was great, clean and well laid out, it met our every need. There's not much more that I can say, staying here or eating here you are guaranteed to enjoy it. Well done the staff and management at the De Rougemont Manor, quality all the way

Stayed December 2013, travelled with family
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 14 January 2014
Dear Paul L,

Many thanks for taking the time to place such a lovely review of the hotel on Tripadvisor. We really do encourage all guests to leave us feedback.

Indeed our food is amongst the best, our kitchen team really do a wonderful job and make sure that every dish meets their high standards before being served.

Hopefully we can welcome you back to the hotel soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2013

We had a large (10 people) family Christmas lunch here yesterday. The experience was extremely disappointing and we were relived to leave after the lunch was finished. The tables were very close together and loud disco/dance music was played throughout the lunch which encouraged the young children to run around. We had expected some other entertainment (other than just the disco such as a magician) given the high cost of lunch (£90 per head) but were told by the manageress that there was not even a DJ since he was unwell and had provided a playlist which the staff were playing (i suspect the DJ had a better gig to go to). The food was adequate but not what we had expected for the high cost.
The hotel staff managed to put our 2 bottles of ordered wine on a neighbouring table where the guests assumed it was complementary.
We will never be returning to this hotel after such a disappointing experience and having spent such a large amount of money. Next year we will be dining elsewhere on Christmas Day.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Suzjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 14 January 2014
Dear SuzJames,

Thank you for taking the time to review the hotel so shortly after your recent visit. We always encourage all guests to leave us feedback and use any constructive criticism to improve our already high standards.

I have carried out a full investigation into your review, and am very sorry to hear that you weren't satisfied with your experience. Since the day I have received nothing but positive comments, and the majority on the day mentioned upon leaving what a fantastic time they had and how they go about booking for Christmas 2014.

I believe you spoke with one of the hotel directors on the day, however just to clarify that as it states on all our printed material, via our website, and all other places our Christmas events were advertised, we only ever had music from our in-house DJ, there was never any mention of a magician or any other entertainment.

We did have background music playing throughout the meal, although as you were aware there were several tables surrounding you that had made complaints about the loud behaviour of the children that were obviously excited. Again as explained to you on the day, we are a family hotel, and always welcome children, and with it being a family day no issues were raised with yourself, however we had agreed with other tables to turn the background music up to phase out the screaming.

Hopefully you can see that in order not to raise an issue it was essential for us to turn up the background music, although if you have a better suggestion on how we could of dealt with the situation your comments are welcome.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dagenham, United Kingdom
Level Contributor
205 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 26 December 2013

I attended the De Rougemont Manor Hotel for my Christmas work party and i had the best time i have ever had at a works party. The decor was brilliant, the food was amazing, really hot when it was served and plenty on your plate, starters was tasty and the dessert was very moorish. The DJ was brilliant, made the evening fun and played some great music, some music for everyone there. Its the first time i have been there and i would certainly go back.

Room Tip: i only ate here so cannot give any tips for the rooms.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Joanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 3 January 2014
Dear Joanie H,

What a lovely review, It really is nice to hear how much you enjoyed your recent visit. All our Christmas events are fantastic, and we always do what we can to make everyone that bit different. We run a range of events all year, including themed evenings. Hopefully we can look forward to welcoming you to these too.

Kind Regards
Sam Banks
De Rougemont Manor Hotel, Brentwood, Essex
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 December 2013

Afternoon tea at De Rougemont Manor was excellent,very nice surrounds spotlessly clean and very comfortable, plenty of staff on hand and the service was excellent.
Food was good and the scones to die for, tea and coffee just kept coming, spent a very pleasant afternoon with friends good value for money would recommend.

  • Stayed December 2013, travelled with friends
    • Service
Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 3 January 2014
Dear Pamela H,

Thank you for placing such a wonderful review of your afternoon tea experience. Since the launch of our afternoon teas back in April its been great to see the fantastic response, and to hear such lovely comments.

Hopefully we can welcome you back to the Manor again soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel, Brentwood, Essex
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ROMFORD
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 December 2013

My wife I and booked a party night at the De Rougemont Manor the quality of the food and entertainment was excellent we thoroughly enjoyed ourselves the staff were attentive and made us feel special thankyou for a great night

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 3 January 2014
Dear John E,

It's lovely to hear what a wonderful time you and your wife had at our recent Christmas dinner dance. All our Christmas events are always such fun, with excellent food, service & atmosphere. Hopefully we will see you both next Christmas, and throughout the year.

Kind Regards
Sam Banks
De Rougemont Manor Hotel, Brentwood, Essex
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2013

We were 4 girls on a weekend away and stayed at the De Rougemont and were very impressed. The staff were exceptionally helpful and it's so nice to see the art of customer service done well. The rooms were clean and tidy and the maid service was great. The hotel was very accomodating and couldn't do enough to help. The breakfasts were nice and even though the hotel was full everything was cooked and we were served in a very polite and timely manner. The hotel was a short distance from Brentwood itself but is just far enough out to enjoy the wonderful surroundings. Great hotel and would definitely visit again.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 3 January 2014
Dear Bobbie H,

Thank you for letting us know about your recent stay. As always it's fantastic to hear what a wonderful time you and your friends had. It's really nice to hear such great comments about the staff and I know its great for them to hear such encouraging feedback.

Hopefully you and your friends will be in the area soon and we can welcome you back.

Kind Regards
Sam Banks
De Rougemont Manor Hotel, Brentwood, Essex
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 December 2013

I can't fault the this hotel, the nature reserve/outdoor swimming pool is enchanting (perhaps better enjoyed in the summer months) I would definitely recommend, just one minor irritation was that the en suite bathroom in our room had mold/dirt in-between the tiles, specifically around the shower/bath, I know, it is small, but the rooms was so beautiful this 'small thing' really let it down. I would return and perhaps try the other locations too.

Room Tip: Try and book a room that faces the nature reserve
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahL0u1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 3 January 2014
Dear SarahL0u1,

Thank you for taking the time to share your opinion of the hotel. It's great to hear what a fantastic stay you had. Indeed the Nature Reserve really is a treat, and something a little different to the normal facilities.

Hopefully we will be welcoming you back again soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel, Brentwood, Essex
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Rougemont Manor

Property: De Rougemont Manor
Address: Great Warley Street, Brentwood CM13 3JP, England
Region: United Kingdom > England > Essex > Borough of Brentwood > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Rougemont Manor 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
De Rougemont Manor Hotel Brentwood
De Rougemont Manor Brentwood, Essex

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