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“Afternoon Tea” 5 of 5 bubbles
Review of De Rougemont Manor

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De Rougemont Manor
Ranked #3 of 4 Hotels in Brentwood
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Afternoon Tea”
5 of 5 bubbles Reviewed 2 February 2014

I'm a huge afternoon tea fan and over the last year have visited lots of different places in Essex and London. By far DeRougemont offer the best Afternoon Tea. I've been three times since they launched it last year. Twice with my partner and once with my parents and sister as a wedding anniversary treat. The last time I went on a deal with groupon, which was an absolute bargain! And we got a free glass of Pimms on arrival! The sandwiches and cakes have been slightly different each time we've been which is nice. They are all always fresh and really tasty. They also bought me some soy milk over as I can't have normal milk. Nothing's too much trouble here. The staff are genuinely warm and friendly (not in a fake way like they're trying to get a good tip, like in some places!!) theres always a member of staff nearby and when you ask for something from anyone they go and get it for you straight away. You don't get 'I'll find your waitress' here!
Would recomend to anyone. Me and my family were realxing in comfy sofas having our tea for nearly three hours last time we were here. It's a really lovely place to go :)

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Lauren S,

Thank you for letting us know how wonderful your recent visit was. I'm glad to hear that De Rougemont was amongst the best. As you would of seen & tasted, all our food is to such a great quality & freshly prepared every day.

Hopefully it wont be long before we can welcome you back for another Afternoon Tea soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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677 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Rochford, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 January 2014

I booked this hotel for my daughters wedding on New Years Eve 2013. I cannot recommend it highly enough. Everything went really smoothly, The management are very professional and the prices are very fair. It was such a relief just to leave it all in their capable hands. The staff are very friendly and helpful, the rooms are comfortable and clean. The food on the wedding day was really lovely and so was the morning breakfast. Coffee and tea was there for whenever we needed it. I will certainly go back to stay during the summer months for a break, just to use the pool. Definately the place to hold a party or special occasion. It was a perfect day, Thank you so much

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat20346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Pat20346,

Thank you for taking the time to place such a lovely review of your daughters wedding. We are so glad that we could help with the planning, and to be part of such a special day.

Indeed the pool is lovely in the summer & well worth revisiting for. As your only local you can also take full advantage of some of our amazing Afternoon tea & mid week lunch deals.

Hopefully we will be seeing you soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

My husband took me the de Rougemont as a surprise for my 25th wedding anniversary. He couldn't have chosen a better place , it was beautiful and although you would assume it was quite formal on first impressions it was actually very relaxed and we soon settled after a five hour trip. The room was spacious ,clean and had everything you could wish for inc coffee ,tea , biscuits and beautiful toiletries. The dinner in the Heseltine restaurant was superb and the two waitresses were lovely and one in particular a lovely warm character. We had a lovely comfortable nights sleep and breakfast the next morning was excellent. The receptionists were equally obliging in guiding us to Brentwood to explore. That also was a beautiful town with friendly people. We are definatly going to return with our daughters as they were most impressed with our opinion. (Also for the towie trip).!

Room Tip: Room 102 was in a lovely location overlooking the gardens ,gym,and pool.
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Valerie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Valerie N ,

I'm so glad to hear that you enjoyed the surprise visit celebrating your anniversary. We always try and make every memorable event that bit more special, and im glad to hear it wont be one your forgetting any time soon.

Hopefully we can welcome you back again soon.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Market Weighton, England, United Kingdom
Level Contributor
238 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 19 January 2014 via mobile

Despite its formal, traditional look, the hotel is relaxed and informal. Our room was lovely - spacious and incredibly quiet even though they were hosting a large function. The staff are very friendly, helpful and concerned to make sure we had a great stay. Breakfast was to die for - the very best scrambled egg I have ever had!

Stayed January 2014, travelled as a couple
Helpful?
Thank Drumaqueen_MW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Drumaqueen_MW,

Thank you for taking the time to place a review on the hotel. It's great to hear how much you enjoyed your recent stay.

Indeed the breakfast is also a personal favourite of mine, and is always cooked to such a high standard.

Hopefully it wont be long before we can welcome you back to the hotel and you can enjoy the experience all over again.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Attended the Rougemont for a 60th birthday celebration, this is a great party venue if you need accommodation and the evening buffet was good, the staff were very friendly and helpful, the staff were very friendly and helpful. A special thank-you to Hayley & Emilie on reception. Really nice breakfast too. Would gladly return to this hotel and would be more than happy to recommend it to anyone.

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Anthony D,

Thank you for taking the time to place such a lovely review on TripAdvisor. I'm so glad to hear that you really enjoyed the recent birthday celebration, and it really is wonderful to receive such great feedback on the Staff, indeed they all do such an excellent job, and love to read how their hard work pays off.

Hopefully we can welcome you back to the hotel again soon.

Kind Regards
Sam Banks
De Rougemont Manor
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 15 January 2014

I had to book a meeting at the hotel as my plans had changed at short notice. and there was no availabilty at the places I generally use within the local area.
Although the room allocated was compact it was just sufficient for my needs (but no flipchart); refreshment upon arrival was one medium pot of coffee and one medium pot of tea - to be shared between 15 - along with two large jugs of water. This was replenished shortly after and replaced with two pots of each; however as we were now fully into the meeting it went cold before we had the opportunity to use.
The buffet lunch was served in the room, however there was minimal disruption to my meeting as this was progressed. The problem was, no one told us what the food was and whether it was suitable for certain dietary requirements. On enquiring at reception, they checked with the kitchen and informed me what everything was. Basically most of the food was Christmas leftovers that had not been utilised during the festive period but the two bread rolls I ate seemed fresh; just a shame that when I asked to be provided with knives and butter it never materialised! I also had to make a trip to reception with our empty jugs to ask for water as no liquid refreshment was supplied with the buffet; these took 5 or 6 miutes to come back, after most people had given up eating. Approx 60% of the food was not touched. as it appeared of a very poor standard.
After lunch the permeating food smells was dreadful and I had to clear the room of the serving plates and detritus myself, as no staff appeared available. Not sure what happened after but I think reception was cleared of it all quite quickly.
Afternoon refreshment was one pot of tea and one pot of coffee for the meeting - again not enough, and we had finished the water by then.
The staff that I came in contact with all appeared very helpful and friendly; just a shame that they were reactive and not proactive.
I would not use this establishment again, as charming as it appears.

Room Tip: Business meeting only - did not sleep over
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  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 13 February 2014
Dear Ian D,

Thank you for taking the time to review our conference facilities. As always we really do welcome feedback & any comments.

In regards to the tea/coffee timings, these were the timings that the 3rd party booking agency had provided us with, and if you had needed to change any of the times this could of been arranged on the day had you of mentioned.

The lunch was freshly prepared on the day, and was what was ordered, again had we been aware of any dietary requirements prior to the booking we would of been able to cater for such needs, it was only brought to our attention after the buffet had been served that you required halal meat, and as such we did add additional dishes to the buffet.

I'm glad that you did find all the hotel staff very friendly & welcoming, and i would love the opportunity for you to consider using us again possibly booking direct to eliminate any communication issues on requirements from 3rd parties.

Kind Regards
Sam Banks
De Rougemont Manor Hotel
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aveley, United Kingdom
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We booked Christmas Day lunch at the de rougemont. This was our first time experience here and we were not disappointed. The whole time we were there was faultless. The food was excellent as was the service. The lady in charge turned out to be one of the owners and was so friendly and welcoming. You left feeling like you had known her for years she was so lovely. A real asset to her business. The decor and table was very nice and very Christmassy. The little touches on the table of fruit and chocolates was lovely. They also had music playing and a dance floor. Our table was booked for however long u wanted it and was nice to have a dance after our lunch. More of a party atmosphere. We thoroughly enjoyed our christmas lunch. My only little bit of criticism is not the venue, it's the people that take their young children and let them run riot on the dance floor when people are trying to dance. Wish people had more control over their children and actually took more notice of them. Would definitely have christmas lunch here again and am looking forward to maybe doing their Mother's Day celebrations.

Room Tip: Did not stay here. So can't comment on sleep quality but it's registered as terrible which i...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 552LindaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing Manager at De Rougemont Manor, responded to this review, 14 January 2014
Dear 552LindaR,

Thank you for your lovely comments regarding your Christmas Day lunch with us. I am so glad to hear what a wonderful time you had. Indeed our food is amongst the best. Our kitchen team have such high standards and really do make sure that every dish served meets their high standards.

Again Davine our functions manageress is wonderful like you said. She is always on hand to help with anything, and always makes sure that every event is enjoyed by all.

Hopefully we can welcome you back to the hotel soon.

Kind Regards
Sam Banks
De Rougemont Manor
Brentwood's Best Kept Secret.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Rougemont Manor

Property: De Rougemont Manor
Address: Great Warley Street, Brentwood CM13 3JP, England
Region: United Kingdom > England > Essex > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Rougemont Manor 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
De Rougemont Manor Hotel Brentwood
De Rougemont Manor Brentwood, Essex

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