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“Ok for a night, probably would book elsewhere for longer” 3 of 5 bubbles
Review of De Rougemont Manor

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De Rougemont Manor
Ranked #3 of 4 Hotels in Brentwood
Haywards Heath, United Kingdom
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Ok for a night, probably would book elsewhere for longer”
3 of 5 bubbles Reviewed 8 July 2014

Stayed for one night with wife and two kids.
The +'s
- easy booking direct and they were accommodative in arranging an additional bed together with the king/sofa so all 4 family members could stay together.
- reasonably friendly staff more so in the bar area than reception.
- decent pool so I could spend time there with my daughter
- nice bar/terrace for drinks

Others
- the lift is on one side of the hotel (we were on the other) and it seems many corridors/stairs to get to our room
- room was very dated in appearance
- in my opinion, breakfast was nothing special for a hotel, (had better in b/b's) although choice is good
- very slow in offering help with our bags

Room Tip: If you have mobility challenges, ask for a room on the lower floor or near reception/staircase
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pma34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 16 July 2014
Dear Pma34

Thank you for taking the time to write such a detailed review of our hotel.

We are glad that you were able to enjoy some of our fantastic leisure facilities, especially our heated pool and our beautiful bar/terrace area which is always a very popular feature.
Our staff are certainly one of our biggest assets at the hotel and as such we are pleased to find that you found them friendly and accommodating.

As you can appreciate, our hotel is set in a Victorian building which lends itself to some beautiful characteristics – including the less conventional, yet charming layout of our rooms, all of which have been or are still undergoing levels of refurbishment.

We feel that we offer our guests an excellent breakfast choice, with everything ranging from fruit, cereal, pastries, cold meats, yoghurts and toast through to a full English cooked breakfast and as such we are pleased that you also felt the choice was good.

We can only apologise for the delay in offering help with your bags, however as a rule our staff are always on hand to help with transferring luggage to guest’s bedrooms, should this be required.

Thank you once again for choosing to stay at the De Rougemont Manor Hotel and we sincerely hope to be able to welcome you and your family back again in the future.

Kind regards

Sarah Turner
Marketing Department
De Rougemont Manor Hotel
Great Warley Street, Brentwood
Essex's Best Large Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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English first
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014 via mobile

Wonderful place to stay, very clean, service is excellent, bed are very comfortable, well maintain, every time I come round to brentwood I always stay at this hotel, friendly service, overall I just love staying at this place, many of people I know I always recommend them to stay here when they visited brentwood

Stayed July 2014, travelled on business
Helpful?
1 Thank Ray_0_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 15 July 2014
Dear Ray_O_h

Thank you for taking the time to write such a lovely review of our hotel.

We are ourselves very proud of the overall experience that we are able to offer our guests when they visit us and it delights us to see how happy you are when you choose to stay at the De Rougemont Manor Hotel.

We look forward to welcoming you back to stay with us again very soon so that we may spoil you all over again!

Kind Regards

Sarah Turner
Marketing Department
De Rougemont Manor Hotel
Great Warley Street, Brentwood
CM13 3JP
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
637 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 2,094 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

Read my earlier review of little America in Flagsraff AZ ( explains the Doug reference)

Another hotel from the land that time forgot?
Very small room (120), small bathroom, little spare space at the sides of the toilet, and the smallest single bed I have ever seen. Especially for room 120 it was VERY noisy, the wheelie dumpsters are directly below the windows, so expect to be woken at 1.47 AM by the bar staff binning the empty bottles at what seemed to be from a great height, and then again the Kitchen staff emptying some rubbish in the bin at 5.27 AM

GŔRRRRRRRRRRRŔ

Room Tip: Avoid room 120 !
See more room tips
  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank Back9Bailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 9 July 2014
Dear Wulfie,

Thank you for taking the time to review our hotel.

We do welcome all guest feedback and always look to take any constructive comments on board.

After bringing to our attention the noise created around the bin area, our management team are currently in the process of investigating our refuse disposal/collection timetable with the intention to avoid any future noise disturbance to room 120.
Allow me to apologise that you feel you didn’t receive the same excellent sleep quality that most of our guests do when they stay with us. Our beds are all of standard sizes; however we do provide a memo in each room asking our guests to inform reception of any concerns they encounter when staying at the hotel. This provides us with the opportunity to resolve the concern, where possible, to ensure the remainder of your stay is uninterrupted, for example on this occasion we would have been more than happy to upgrade you to a double room at single occupancy.

Hopefully you will reconsider using the hotel again and as such please ensure you contact me prior to your arrival so we can be sure of a warm welcome.

Kind Regards

Sarah Turner
Marketing Dept
De Rougemont Manor Hotel
Great Warley Street, Brentwood.
CM13 3JP
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
122 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

I stayed here a few months ago now and it good for a business stay over. The location, service and quality of rooms are all okay, not outstanding but okay and in keeping with other venues in this area.

Breakfast offer was good and I would stay here again but there are better choices in the area.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Wellssimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 9 July 2014
Dear Wellssimon

Thank you for taking the time to review your stay with us.

We are glad that you were happy with your overall experience of our hotel; we do strive to ensure that all of our guests leave us with a desire to return again.

We hope to be able to welcome you back to the De Rougemont Manor again in the near future.

Kind Regards

Sarah Turner
Marketing Department
De Rougemont Manor Hotel
Great Warley Street, Brentwood.
CM13 3JP
Tel: 01277 226 418
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Stayed for a business trip and found the hotel very appealing with lovely interiors, nice grounds and lounge terrace area to sit out out in the evening. The staff were helpful and very pleasant but my otherwise pleasant room was let down by a couple of annoying issues. My room (number 1) was on the ground floor right next to the main door connecting the lounge areas to the bedrooms and it slammed shut all night starting again from 5am the following morning. The matress was very soft with one side of the double almost unusable. I would expect a good mattress for £99 per night.
The resaurant was very good and good value for the area. The breakfast was also good.
This is an expensive area for business trips but I still prefer this hotel to the Holiday Inn or Premiere inn and would stay again but would hope to get a better room next time.

Room Tip: Avoid room 1 until they fix the banging door.
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roy_jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 9 July 2014
Dear roy_jackson

Thank you for taking the time to review your stay with us.

We are delighted to read how highly you thought of our hotel, grounds and staff. We are ourselves very proud of all of these aspects.
Our restaurant, Heseltines, is indeed one of the finest in the area and we take pride in the breakfast choice that we can provide to our guests.

It is a shame that you felt that you had a couple of niggles with your room. We do try to encourage our guests to report anything you may be unhappy with to us at the time of your stay, so that if possible we can ensure it is resolved to your liking.
Please do not hesitate to request a certain room when making a booking with us, where possible this will always be accommodated by our reservations team.

We look forward to welcoming you back to the De Rougemont Manor again soon.

Kind regards


Sarah Turner
Marketing Department
De Rougemont Manor Hotel
Great Warley Street, Brentwood.
CM13 3JP
Tel: 01277 226 418
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Took my parents here for afternoon tea on the 19th June.
What a delightful place. Full of history and a beautiful setting.
The service was very good and friendly.
The food was fresh and tasty and well presented, but I do wish they did champagne by the glass.
The toilets were clean and I did like the towels with the lovely soap and hand cream.
I shall return, thank you for a lovely afternoon tea.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank salliechannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 24 June 2014
Dear Salliechannon

Thank you for your wonderful review of our hotel.

We are so pleased that you and your parents enjoyed your trip to the De Rougemont Manor, we pride ourselves on the whole experience that we offer to our guests when they join us for Afternoon Tea, ranging from the delicious food to the exceptional service.

I am delighted to announce that we will soon be offering Prosecco by the glass too!

We look forward to welcoming you back very soon.

Kindest regards

Sarah Turner
Marketing Assistant
De Rougemont Manor Hotel
Great Warley Street, Brentwood
Essex
Essex's Best Large Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
98 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

First stay here, booked as an overnight business stay. Receptionist was very courteous and helpful upon arrival. Used the gym, the equipment is limited and a bit dated, so don't expect too much! Had a single room in the conference annex which is separate to the main hotel. Had the neighbors from hell in next room.Loud, TV turned up etc, no manners at all! and did not respond when I knocked on the door at 11.30pm! By this time I went across to reception and asked for another room and the staff were happy to move me , all good now until I came to use the shower in the morning- no hot water and very low water pressure!
Evening meal was good, service by the staff good, just a shame about some of the guests. So although my first visit was not perfect, I would stop again, but would probably more specific about room requirement.

Room Tip: Main building
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank VernonPL678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam B, Marketing at De Rougemont Manor, responded to this review, 24 June 2014
Dear Vernon L

Thank you for taking the time to review our hotel on Trip Advisor.

We are very pleased that you found our staff so helpful and courteous; we strive to ensure we give our guests the best possible experience every time they stay with us.

We would like to thank you for bringing the problems you encountered with your room/neighbours to our attention whilst with us; we always ask this of our guests as it enables us to immediately remedy the situation to the best of our ability and hopefully ensures the remainder of your stay is a comfortable and enjoyable one.

The hotel is currently undergoing some renovation/redecoration work to the bedrooms and the pressure of the showers is one of the areas which has now been dealt with.

Please feel free to request a specific room whenever you book with us, provided it is free on the date you wish to stay this is never a problem. Our reservations team will be more than happy to oblige.

We look forward to welcoming you back to stay with us again soon.

Kindest Regards

Sarah Turner
Marketing Assistant
De Rougemont Manor Hotel
Great Warley Street
Warley, Brentwood.
Essex's Best Large Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Rougemont Manor

Property: De Rougemont Manor
Address: Great Warley Street, Brentwood CM13 3JP, England
Region: United Kingdom > England > Essex > Brentwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Brentwood
Price Range (Based on Average Rates): £
Hotel Class:4 star — De Rougemont Manor 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
De Rougemont Manor Hotel Brentwood
De Rougemont Manor Brentwood, Essex

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