The 2 yearly membership offer was excellent value. It includes access to the 25mtr pool, well equipped gym and all exercise classes. However the level of customer service and the cleanliness is sadly lacking. In fact it is shocking how badly the cleaners actually clean, maybe a good manager could sort it out but in the 8 years I've been using the place nothing has ever changed. There are numerous other issues such as the token machine in the swimming area rarely works or is out of tokens. Also why if I use the gym I get access to a free locker whereas in the pool I have to pay 50p via the frustrating token machine. The water in the pool can sometimes be very cool and sometimes feel quite warm. The cafe is mediocre. Life guards, gym staff and reception staff are uninterested in customer feedback. I have filled in many customer feedback forms which promise that someone will respond but no one ever does.
So in summary excellent value but badly run. I guess you get what you pay for!
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