I stayed here recently whist on business with work.
The hotel is nice and clean, room was great, just what i needed, good shower, bed, tv, iron etc.
I had a meal in the restaurant which was OK, they seemed very short staffed and only had one guy on the bar and a single lady in the restaurant, it did seem a little busy for a Tuesday evening so maybe they were caught off guard a little?
The staff forgot me at first, i could see them looking at me, puzzled as to why i was sat down for so long and not eating... then it clicked and they realised that they sat me down and completely forgot to take my order (i waited 20 mins to order a drink)
The meal i had was fine except the soup (which was apparently Minestrone), was terrible, they forgot me again (waited 30 mins to order my starter) and as i was sat opposite the kitchen i could see the chef going mad because they must have ran out of soup but because they had took my order then decided not to tell the chef (i waited another 35 mins for starter) he made a fresh batch which was literally some chopped up carrots in water with some congealed oil sat on the top... seriously.. it was diabolical. The staff also messed up with my main meal by giving the guy next to me, the dish i had ordered and giving me, his! He didnt notice by the way! he looked at it when they put it in front of him with a bemused look, i could see him thinking "did i order this?" it was quite comical as i had clearly overheard him ask for a rare steak yet he was confronted with the chicken in breadcrumbs, i cant say i was suprised when i was presented with.... yes you guessed it..... a rare steak!
I couldn't help but laugh but hey the steak was fine......
In retrospect i probably should have mentioned it to them but i was afraid that my complaint would have been more trouble than it was worth.
They did redeem themselves with a decent breakfast so ill let them off!
- Official Description (provided by the hotel):
- Check in to Chelmsford! The Atlantic Hotel is a modern, stylish place to stay. Comfortable accommodation comes as standard here, with spacious, attractive rooms offering full en-suite facilities just minutes from the town centre. Easily accessible by train and car, the Atlantic Hotel is also close to the Cathedral and University, while London can be reached with the minimum of fuss. You'll enjoy privacy as well as convenience here, and our staff will do everything in their power to make you comfortable. Speaking of comfort, our three feature New York' apartment suites offer something a little different for those who choose to stay in one. Pop Art in our corridors completes the contemporary look and feel in this relaxing hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline and Agoda so you can book your BEST WESTERN Atlantic Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Chelmsford
- Chelmsford Best Western
- BEST WESTERN Atlantic Hotel Chelmsford, Essex