The restaraunt staff are some of the nicest ive come accross and i travel for business weekly.
Great authentic food cooked to order by cheerful chefs who sing as they cook. Top manager too.
Very helpful and will go out of his way to make sure your stay is enjoyable.
My group has now stayed at this hotel four times in the last six years. On all occasions the staff have looked after us very well and have been very helpful and accommodating to our requests. I have just read a couple of negative reviews and I have to strongly disagree with the sentiments expressed. On average we have between 50 and 60 people staying and not one of them has ever complained. The majority of the staff are not English and many people regard it as being the better for that. The Manageress and the lady in charge of the restaurant are both outstanding and speak perfect English. The food and service were excellent as were the quality of the rooms. I can do nothing but recommend this property,
Never again would I stay at this hotel. I'm not normally one to complain but this stay was awful. The staff speak very little English and are blunt and rude.
The room was dirty with the bathroom having hand marks all over the mirror which wiped off easily with a wipe. The showers are poor and very cheap.
But the worst part was to come when we sat down for breakfast. I've never in my life attempted to eat such poor quality food. I don't expect the best but it really wasn't edible. The sausages were that bad you need a steak knife to cut through them and quite frankly it was all awful.
On a plus side the best part about my stay was checking out and leaving the hotel as quick as possible.
Dear Guest,
Firstly, may I thank you for bringing the matters in your trip advisor review.
I am sorry to hear that certain aspects of your stay were disappointing.
I understand that you have encountered hand marks on your mirror and found the showers of poor quality. If something is not right or up to the guest's satisfaction, we would welcome the feedback brought forward straight away, giving us an opportunity to put things right, move to another room or upgrade.
We offer an Italian experience in our Restaurant and we are proud in delivering authentic Italian theme, where my Chef's prepare daily breads and fresh pastas. Should something not appeal to a guest, we are always happy to change dishes etc... when the guests give us the opportunity to do so.
We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously.
Friendly, welcoming staff members, room was comfortable and clean, we ordered a full English for breakfast which was served by polite waiting staff. Location was good ample parking WiFi was ok .... overall an enjoyable stay thank you
The staff were all pleasant and friendly. The breakfasts were well presented, and I particularly enjoyed the excellent croissants. A glorious chocolate cake for an evening treat will be remembered for a long time! The hotel room was well furnished and beautifully clean. The reception area and the dining room had a positive style to welcome guests. Lovely to see framed photographs referring to Marconi and Chelmsford.
