The room was lovely, nicely decorated, very clean, great size tv, massive bed! The shower was wonderful. I also like the way the corridors were decorated, and the staff were generally quite friendly. Bit of a downfall was that we had to pay £50 holding fee for the room. I was here on business so not expecting to pay anything as it was paid in advice, but obviously paid happily. I do understand the need for this policy, however I do not feel it is fair that we weren't told in advance, there was nothing in the email confirmation about it, so one of my colleagues didn't have a card with her! So we had pay for her! Bit irritating as now my account is short and from what I can tell on these reviews, I won't get it back for 28 days. As I said, I totally understand the policy, I just feel like the guests should be better informed before they stay. Restaurant was nicely decorated with a nice atmosphere, breakfast was ok. The rooms were the high point.

I have been staying here for best part of a year and the thing that sets it apart from other places is the staff. Everyone is so helpful and attentive. Ashley and Myriam on reception are great. Rosita, Marta, Amina and Adam in the restaurant are so good. Even the staff in the kitchen are fantastic (Andrea). The rooms are good and the location is fantastic for access to the city centre. I have tried a number of hotels in Chelmsford but always stay here if I can. Oh, by the way the food in the restaurant is awesome, especially the seafood dishes.

The restaraunt staff are some of the nicest ive come accross and i travel for business weekly.
Great authentic food cooked to order by cheerful chefs who sing as they cook. Top manager too.
Very helpful and will go out of his way to make sure your stay is enjoyable.