Great stay but not the easiest hotel to find....especially when we arrived in the dark. Turn off New Street into Brook Street and then first left after 20 yards or so down an unnamed side road. The car park barrier is on your left. Brook Street and the side road to the hotel look like unlikely access roads to a hotel. We stayed in an Executive Room and it was very good...Sky Sports in the room and an excellent firm bed....one of the best I have slept in in a hotel. Very friendly and helpful staff. All good.

This hotel has a horrible attitude to customer service. Straight after booking a room I realised I'd clicked the wrong date. I rang to ask if the booking could be changed to a closer date which was available at the same rate. I was told under no circumstances would this be changed even though the hotel wouldn't have lost out from the amendment. Clearly once a bank transaction is processed, the hotel has no consideration for customers.

We used this hotel for a business meeting which was held in the conservatory.

The location and facilities were excellent, we were never without tea and coffee during the day. Our buffet lunch was superb no complaints from any of our delegates.

Top marks for the staff who looked after us during our stay