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“Take out - cold food & disappointing!”
3 of 5 bubbles Review of Crystal Palace

Crystal Palace
Ranked #12 of 366 Restaurants in Chelmsford
Certificate of Excellence
Price range: US$19 - US$46
Cuisines: Bar, Chinese
More restaurant details
Restaurant details
Good for: Groups, Cheap Eats, Child-friendly, Bar Scene, Special Occasion Dining
Dining options: Dinner, After-hours, Accepts Mastercard, Accepts Visa, Buffet, Cash Only, Free Wifi, Full Bar, Highchairs Available, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Welcome to Crystal Palace / Sam's Karaoke Bar in Chelmsford where we combine great Chinese food to eat in and take away along with karaoke with a private room available for birthday parties, anniversaries and work nights out.At Crystal Palace Chinese restaurant Chelmsford we have a great choice of menu options. From our fixed price menu to a banquet style option along with our restaurant menu. We have a wide range of wines, spirits and beers and lagers as well as soft drinks.We welcome parties, whether it is a hen night, birthday or retirement and our private room can cater for all your needs. We are behind the Ship pub and there is 2 large car park next to the Restaurant . We have expanded our Restaurant with 3 more VIP / Karaoke rooms in total of 5 Rooms seating for 4 to 60 people and we are happy to announce that all the Karaoke Rooms are available for hire . If you have a Birthday Party / Hen night or a special celebration we can cater for parties from 4 to 140 people . Please contact Sami & i will give you the best possible deal available .
Level Contributor
77 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Take out - cold food & disappointing!”
Reviewed 21 February 2014 via mobile

We ordered food to be delivered. We live less than a mile away from this restaurant and, although it was delivered right on time, the majority of the food was cold, shockingly! Once this was warmed up in the microwave it was just 'ok', nothing special. Considering the other feedback I was really disappointed by the food and the lack of temperature. I might try it again, just to be certain it wasn't just a one off, but I'm not in any hurry especially since you have to pay £1 delivery charge and 50p card payment charge! There are better restaurants with more reasonable prices in chelmsford and, with this in mind, you really need to pick up your game to compete. One bad meal means you just lost a repeat customer!

Helpful?
Thank Millervanilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenny M, Manager at Crystal Palace, responded to this review, 19 February 2015
We would like to apologise for your experience with us. We promise food never leave the restaurant cold. Please let us know next time as soon as possible so we can help resolve the problem.

We have a successful take away/delivery service so the timing of the delivery can vary so we glad your happy with the timing. However, we would like to remind other guests that we will always try and delivery within the hour, unless said otherwise. We assume you had order online as we do not charge for card payments. To avoid this, please make an order by telephone as we accept card payments over the phone. We hope you will give us a second chance. - K.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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229 reviews from our community

Visitor rating
    188
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Chelmsford, United Kingdom
Level Contributor
15 reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Best of the Best”
Reviewed 16 January 2014

Last night was my third trip to this restaurant and I cannot fault it. Each of our visits were in the evening and we always ordered from the reasonably priced fixed price menu.The food is of the highest quality and there is no limit to the amount served. You order until you are full and the staff are both friendly and polite. The menu offers an excellent choice for both meat eaters and vegetarians. I can recommend this restaurant and do not know of a better one in Essex.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank debgill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
134 reviews
105 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
“Fantastic for a party, staff/owner very friendly but also Sunday Buffet was great”
Reviewed 23 December 2013

We called in at the Crystal Palace for their Sunday Buffet lunch. Food was great and as good as if not better than other restaurants in the area. A full menu is also available but all of your favourites will be there. The staff and owner could not do enough for us and were very welcoming. The restaurant has been fully refurbished as they have only been open a short while. They are geared up especially for any type of party and have a full selection of Karaoke systems, probably the best you could find. This can although all be done in their separate party room adjacent to the restaurant so it doesn't interfere with the normal restaurant running. They are generally making a lot of effort here and deserve to do well.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MPOCM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“A great and excellent value-for-money Chinese dining experience.”
Reviewed 16 December 2013

Warm and friendly, efficient staff enhance this Chinese dining gem in Chelmsford. Service is excellent, and not invasive or hurried. The wide variety of choice on the menu includes the usual favourites, but, with such a great value banquet set menu, you can really enjoy trying new things. One of our group was celebrating a birthday, and the staff were wonderful, and kind enough to offer a drink, ballons and a cupcake for the birthday boy,and even at 40, he enjoyed it all very much, as we all did. If you are in Chelmsford town centre, then seek out this place and give it a try.
Enjoy!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank andy n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Best Chinese In Essex”
Reviewed 30 October 2013

Since I love the first branch so much, I am happy to see another new branch opening in a town near me. Staff provides excellent service, food choice and quality are brilliant and above all its perfect for party events & karaoke nights.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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