We have just returned from a two night stay at The Ivy Hill. My husband, adult daughter and I shared a room which was clean and well decorated. My complaint, is that when I booked over the 'phone I was told the room would have a double and single bed in it. I booked it on this basis, but on arriving we discovered there was a double and a sofa bed. The sofa bed wasn't made up and there were no sheets for it. The staff brought up some sheets and made up the bed, but it was rather uncomfortable and not what we expected for the price we paid. (You get more comfortable extra beds in a family room at a Travel Lodge ! ) We felt that the hotel had not allowed for the extra person even though we had paid extra. We had to ask for an extra cup and were not given enough milk for three people.
We also had to ask for more toilet paper as it was not replenished when the room was serviced and then we were given only one!
Overall, it is a lovely hotel (although the stair carpet has still not been replaced and the corridors could do with decorating) The room would have been fine for two people but the third was not catered for.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, TripOnline SA, Ebookers, LateRooms, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Best Western Ivy Hill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Chelmsford
- Chelmsford Best Western
- Best Western Ivy Hill Hotel Chelmsford, Essex