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“Highfield Grange Holiday Park” 2 of 5 bubbles
Review of Highfield Grange Holiday Park - Park Resorts

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Highfield Grange Holiday Park - Park Resorts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Highfield Grange Holiday Park”
2 of 5 bubbles Reviewed 9 August 2014

Just got back with the family from Highfield Grange. The caravan was a big disappointment animal hair all over the carpets and false nails in the bedrooms. The double bed was made up of two single mattresses but different sizes The toilet door had to be slammed to shut properly waking people during the night. The entertainment was mainly for children not much for adults. Overall a very disappointing family holiday.

Stayed August 2014, travelled with family
Helpful?
2 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
Firstly, I am sorry to read of your disappointment regarding your holiday. It appears on this occasion we have failed to meet your expectations concerning the cleanliness and comfort of your accommodation. I can only apologise after the fact and assure you this is not indicative of our usual high standards.

I am sure you will agree that it is very difficult to provide entertainment to please everyone as it is a matter of personal taste. As a family park we do try to cater for all ages and I am sorry you feel this was not the case in this instance.

Thank you for your comments. It is very important for us to receive all feedback so we can see where improvement can be made.

Highfield Grange
01255 42 42 44
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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839 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 August 2014

Caravan was dirty,the furniture and fittings had seen their best days and you could feel the springs in the bed, when they cut the grass the air and caravan was thick with dust, no fresh smell of cut grass. Car parking was ridiculous , but on a plus side the staff were friendly and helpful,and tescos is across the road

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Garry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
We endeavour to ensure that our guests receive clean comfortable accommodation on arrival. On this occasion, however, it appears that we have failed you and I can only apologise for this, after the fact. The housekeeping team are on park 7 days of the week to assist any of our guests should they require it.

The maintenance team have a schedule for cutting the grass to ensure the park is well kept and maintained. I am sorry if this was an inconvenience to you and your family.

We have various car parking areas situated in different areas of the park and on some occasions alongside the holiday homes. During peak times there may be a higher demand for the parking with the result that some customers might have to park a short distance away from the holiday home or facilities.

I am pleased to note from your feedback that you found the teams on park to be friendly and helpful - I know your comments will be appreciated.

Highfield Grange
01255 42 42 44
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 7 August 2014

Dog foul, fag butts, litter all over the grass . Cars racing around the park. Smell off weed all around the place. Full of travellers who beat my 13 year old nephew up. Very poor response from the park resorts team. Place is like a building site, spent a lot of money on this holiday and it's by far the worst place we have ever stayed. Food in the restaurant over priced. Caravan not clean. Had to wash all pots and pans when we arrived. The kids didn't want to leave the caravan as they were scared about the other visitors . When we complained ( with 3 other people) they said oh it's nothing to do with us.
We will be making a formal complaint.
Park resorts absolutely a joke. PLEASE DONT Book until you read all the recent reviews.

Stayed August 2014, travelled with family
Helpful?
3 Thank S4406VIDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
Thank you for your comments. We are sorry you experienced these issues during your stay. In order that I can locate your official complaint please can you contact the park with your booking details.

With these details I can ensure the points your have raised are investigated and addressed accordingly.

Highfield Grange
01255 42 42 44
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 August 2014

Wouldn't recommend as the beds where uncomfortable , when it rains the caravan steps are dangerous as my auntie slipped , the shop is dear to buy from , you have to pay for wifi which they say works camp wide but It don't , not a big play park just a small one with a few bits , building works going on and some staff are rude like one of the arcade workers !!!! DO NOT WASTE YOUR MONEY !!!

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Magic-man53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
We are sorry to read of your disappointment. We endeavour to provide clean and comfortable accommodation which it appears on this occasion was not to be the case. We do hold spare mattresses in our housekeeping department and are happy to replace mattresses upon request.

All the steps have a non-slip coating as required to meet our health and safety standards. Unfortunately, on some occasions accidents will happen despite our precautions. The team will deal with any accidents on an individual basis if reported.

Although the park shop is located within the Park Resorts building, it is managed by an independent company, Nisa. It is intended as a convenience store and the prices are set by their central office.

Again, the arcade is managed independently and I will ensure your comments are forwarded. Please accept my sincere apologies for the fact that you believe you experienced rudeness from a team member.

The Wifi is available from WIFINITY, which is a service provided by BT. There are masts situated around the park. As with any location, however, there are stronger signals in some areas than others. Any coverage issues should be reported to BT.

There are no plans to extend the new play area further with the exception of the slide which is currently under repair. We take your suggestions on board and perhaps in future seasons we may add new features.

We all agree that the timing could have been better with regards to the building but a winter development on a 12-month park would have been a lot messier, dangerous, and hampered by shorter daylight hours.

Thank you for your comments I hope that I have been able to give some clarity on the points raised and that you do not judge us too badly in this instance.

Highfield Grange
01255 42 42 44
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014 via mobile

Although we booked a basic bronze caravan , it was clean and tidy and had everything we needed
Facilities for the children ( aged 14. 11 and 6 years) were really good and the entertainment staff were great ( especially Tyler and Aiden)
Evening entertainment was really good especially the Pirates acrobatic show
all in all a great week and would defiantly come back.

Stayed August 2014
Helpful?
Thank Craig E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
It was very pleasing to read your positive feedback regarding your accommodation, entertainment and our facilities.

The touring pirate show was a great success and we are pleased this added to the enjoyment of your holiday.

Thank you very much for taking the time to pass on your comments - it is very nice to hear and I will ensure that your feedback is passed on to the relevant departments.

Highfield Grange
01255 424244
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

We found the staff very helpful and the entertainment laid on for the children was great and varied. The touring pitches are self allocation and in a quiet part of the park. I did find the lack I play area for our 4 children a real shame however and think their timing for the summer holidays was very poorly planned. My only other issue was the pool is a bit small for the site and resulted in kids queuing to get in, two year olds don't do this very well!!

  • Stayed July 2014
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank clairegrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
We take pride in providing excellent customer service so the fact that you found our team on park helpful is very good to hear.

The entertainment team try their best to provide entertainment to suit all needs and I am pleased to note on this occasion they were successful.

I have previously mentioned in replies about the main reasons for the development; suffice to say the number of families wanting to holiday and own here has now reached such levels that we were turning families away. In order to keep up with demand, we had to develop. We all agree that timing could have been better; a winter development on a 12-month park would have been a lot messier, dangerous, and hampered by shorter daylight hours.

Unfortunately, during peak times we must have timed swims, like other parks within the group. As I am sure you would agree, whilst it would be ideal to provide swimming facilities to accommodate all of our guests all of the time, this is an unrealistic expectation.

Thank you for your feedback.

Highfield Grange
01255 424244
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014 via mobile

Went here with the mates from cokkege. Saw a show it was a but for the kids but then when the cabaret came in we really let out hair down. A really handsome bloke called Chris lafferty's hopefully he hasn't got a girlfriend because I am totally in love with him. Seen him twice before and so happy he was inZ great entertainment and the staff are cool. Deffo coming back when he's here

Stayed August 2014
Helpful?
Thank Suzybb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Highfield Grange Holiday Park - Park Resorts, responded to this review, 26 September 2014
I am pleased you were able to let your hair down and enjoy your time at Highfield Grange.
We look forward to seeing you again.

Highfield Grange
01255 424244
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Highfield Grange Holiday Park - Park Resorts

Property: Highfield Grange Holiday Park - Park Resorts
Address: London Road, Clacton-on-Sea CO16 9QY, England
Region: United Kingdom > England > Essex > Clacton-on-Sea
Hotel Style:
Ranked #5 of 12 Speciality Lodging in Clacton-on-Sea
Hotel Class:3 star — Highfield Grange Holiday Park - Park Resorts 3*
Also Known As:
Highfield Grange Holiday Park - Park Hotel Clacton-On-Sea
Highfield Grange Holiday Park - Park Resorts Clacton-On-Sea, Essex

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