I have just got back today from what I can only describe as the most harrowing of experiences I have ever had in a guest house. The word guest house is an absolute joke. From the outside looks pretty and well kept, step into that front door and what a shock. It is filthy, carpets looked like they had never been hoovered and the house smelt dirty and musty. I was staying for 2 nights with a wedding party. It was so upsetting when we went into my friends room who was the bride the following day. The room was simply gut wrenching. It stank dust and cobwebs everywhere. The mirrors were all dirty and smeared and the carpets..Well believe me they had not seen a hoover for weeks. Shocking!! We tried contacting local travel lodges and other nearby hotels all of which were fully booked so to are disappointment it meant we would have to stay. Time was getting late and we were due to literally get changed and go out for a meal. We complained to des the owner who at first was apologising, firstly as he wasn't there when we arrived, Very unproffessional and secondly because the hotel was so dirty he simply said "Its been hectic here." The worst thing of all is that in one of the bedrooms there was a huge patch of fresh blood all over the carpet. Im talking alot of blood!! Des simply said a guest the night before had fallen and hit his head and he would clean it up later!!!! Unbelievable!!!! Actually believable as the top cover they put on the beds were so long that my room mate and I nearly tripped over it several time, consequently nearly knocking ourselves out on the bedside cabinets. Basically the whole place is no more than a 2 star hotel one you would visit and never ever set foot back in again. Luke warm water in the shower, dirty, old tea bags left uncovered with layer of dust on them.Yuk!! No milk a couple of times if there was any it was in a miniture england fridge in the hallway Class!! that says it all really!!! Had to ask for coffee. Breakfast was a shambles, actually cringe worthy. There wasn't enough seats for us all and we walked in the first morning and room was full of smoke. Des burnt the toast and didn't even open the window he waited for us to do it. No apology we had the choice of cornflakes, coco pops and burnt toast! oh and a museli! Just One jar of jam and marmalade which everyone has put their knife into!! we asked for margarine something every household has. He rudely replied "no" and turned his back. The manner of this guy you would not believe. Treats you like something off the bottom of his shoe. I personally think des over heard us talking because when we arrived back from the wedding to stay the 2nd night there had been a bit of a clean gone on. Very sneaky he overheard we were never going to pay full price. The blood stained carpet was wet where attempts had been made to clean it. Still even with clean up still very poorly done. Check out was almost like a Phil Mitchell scene from Eastenders. Interestingly I have read another persons review which was almost exact to the word of how he treated us. We went to pay des he had already agreed a discount for the blood in the rooms and the fact we turned up and it was filthy, so we were shocked when he asked for full amount. We calmly replied that we couldn't out of principle pay full price. With that his response was utterly disgraceful. He shot up from behind his desk and was clearly pumped up for a fight swearing at me and the other couples. Saying the foulest words and calling us gypos and saying we basically camre from council houses and then went on to say we had never stayed in a posh place like his!!! We were travel lodge people and the worst [--] people he had ever seen.Think he repeated this statement on average 10 times. He was the most aggressive man I have ever met. Foul mouthed intimidating, never ever destined to be a landlord. Proudly I can say there wasn't one swear word come out of our mouths so its lovely to know we remained dignified throughout a pretty scary ordeal. It ended with us getting a slight discount on the rooms but to be honest this was purely as if we didn't do this some of the men in our party would be down the police station for the day!! He was not worth this and he actually looked disappointed that iot hadn't kicked off. Please please read this and the other awful reviews and take warning. This place is not a place you should ever visit and please never take children. I have never ever had to go on this website site before but our experience was so terrible I wouldn't wish Des and his Hotel of horror to anyone.
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- Also Known As:
- Elmcroft Guest House Epping, Essex