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Innkeeper's Lodge Hornchurch
Ranked #2 of 4 Hotels in Hornchurch
Shepshed, United Kingdom
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“would have been better”
3 of 5 bubbles Reviewed 18 September 2013

everything about the lodge was perfect!---arrived late given the room key etc by dave,from the pub.who was very helpful.the room was perfect,as nice & if not better than some places we have stayed in.
until we went to bed!
3 springs were sticking out of the mattress.At 1am it was it was too late to do anything about it.We went most of the night without being able to sleep,as the bed was so uncomfortable.
The trip to London the next day was ruined by our tiredness.[we had planned this trip for 3months!].
The next day a new mattress was provided.????
The logo for this company is"more than just agood nights sleep"---infact you get no sleep at all.
Shame about it as I would have given them "excellent" if not for the bed.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tony b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Hornchurch, responded to this review, 19 September 2013
We are sorry that you had a disappointing visit to our Innkeepers Lodge, and we do appreciate you taking the time to give us your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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73 reviews from our community

Traveller rating
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    13
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Georgetown, Malaysia
Level Contributor
180 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

Stayed 3 nights over August holiday weekend in room 101 so we could visit family in the area. FOC car parking with voucher from reception. We prepaid the room via Innkeepers Lodge web & saved around £30 on the stay.

Room was better than we expected (we have stayed in some dives around the world!): clean, with all we needed for the short stay. Had to keep windows open due to summer heat & as other reviewers said, is above smokers place & on our 1st night we were 'entertained' around midnight by a drunken chaps' monologue on his phone. Also had an early 'alarm' on our last morning when the dray arrived - noisy clanking of barrels etc. But on the whole, noise was slight, despite being by the main road.

There was a 60th wedding anniv in the function room as we arrived & that didn't bother us in any way.

bathroom - clean & basic. Shower gel provided. Extractor fan was a bit noisy.

Room cleaned daily. Good tea & coffee selection provided, but we didn't bother with it as it was so hot.

Had 1 evening meal in the bar - was OK. Quiz on sunday night. Only drawback is the unlimited number of persons in a team, making it rather unfair. We had the 2 of us, but the winners had 7.

Now, the breakfasts!! We expected a basic continental, but were delighted with the choice, quality & quantity! Tea & coffee selections, juices, bagels, pastries, various cereals, yogurts, fresh fruits, breads (have I forgotten anything???). Topped up & checked regularly. No need to pre-order a cooked brekkie as this was so extensive.

A few meters from Hornchurch station. Zones 1-6 travel card £8.90 for an adult - excellent value for a day out in the city. Trains run regularly.

Would stay again of in same situation.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StrayCat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Hornchurch, responded to this review, 11 September 2013
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at Innkeeeper's Lodge, Hornchurch . Our teams love to hear when they have done a good job and we have replied to you personally about your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 22 August 2013

There aren't many places to stay in Hornchurch, and the number 1 was fully booked. First impression: they spent some money and time to decorate it to a decent, if basic standard. Second impression: smell of damp. Good nights sleep: well we went to bed while the party was still going on downstairs, but were then awakened at 5AM by loud music which (allegedly) was not coming from the pub but from across the street. Staff were nice and breakfast bar decent, but I would have preferred some sleep and non-smelly room. I suppose 'could do better' would be a fair assessment.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DB_Starvin_Marvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Hornchurch, responded to this review, 24 August 2013
Thank you for your review, we do appreciate that you have taken the time to share your comments following your recent stay at The Railway, Hornchurch.
Best regards
Innkeeper's Lodge Hornchurch. .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hornchurch hotels

North East
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 12 August 2013

We have now stayed here twice, before & after the Christmas incident. Don’t be put off by the old reviews, we have found the rooms to be comfortable (had 3 rooms on this occasion as we stayed with family members). All 3 rooms were clean, spacious and well maintained; the continental breakfast was adequate where you can eat as much or as little as you want. We stayed in room 101, on one of the hottest weekends of the year so had to have the windows open, overlooking the station, the train noise did not bother us, but being directly above the smoker’s shelter the cigarette smoke was annoying (not a problem when windows closed). The cleaning staff were great as my wife mentioned that it was hot overnight & a fan would be nice, on returning after a day out we found an electric fan had been provided, which was a nice touch. The location is great if you want to travel into London for the day, very regular underground service. Will be staying again, when we visit family.

Room Tip: Room 101 is above the smokers shelter & nearest to the Station.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TTurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Hornchurch, responded to this review, 15 August 2013
We would like to thank you for your positive feedback after visiting Innkeeper’s Lodge. We are pleased to hear that you enjoyed your stay.
Kind regards
Innkeeper’s Lodge, Hornchurch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2013

I was concerned by the old reviews but was pleasantly surprised to find the room small but well furnished and clean. The continental breakfast was good, apart from the terribly slow toaster and loss of the filter coffee machine after two days. The lady in charge of the breakfast, Kim, was apologetic about the toaster and coffee machine but helpful with all requests to refill or replenish the juices and cereals. This inn is an Ember Inns pub 100yds from the Hornchurch railway station with a regular service on the District underground line from Upminster to London. This regular service is great for travellers but not for sleepers in the inn. The mainline fast trains pass through the station regularly too, not stopping but making even more noise than the underground trains. The windows are of wired glass but not double glazed and offer little sound insulation. Apart from the noise from the smokers in the smokers hut and the air con unit below our room, 103, and the trains our stay was much better than expected.

Room Tip: Avoid rooms on railway side of inn, especially 103 which is above the smokers hut and air conditioni...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 67DavidK67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Hornchurch, responded to this review, 8 August 2013
Thank you very much for your kind comments following your visit to Innkeeper’s Lodge. We are pleased to hear that you enjoyed your stay.
Regards
Innkeeper’s Lodge Hornchurch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

I will be honest I was apprehensive about staying here with my prior knowledge of the Christmas incident. However I was well and truly surprised when the stay was over.

We stayed In room 102 which was quite tight but enjoyable none the less.. Lovely comfy clean bed with nice covers (which were nice and white - where previously they were a sickly wine colour) TV worked and all amenities you would need.

The only issue we had was with the shower in the bathroom.. It wasn't easy to get the right temperature on the shower and took us a little getting used to.

It was cleaned everyday. And the maid was a lovely woman -

We went for the continental breakfast each morning and had a great selection of foods, juices, teas coffees and the waitress was always nice and pleasant everyone seemed to like it

We used the hotel as a base to visit family In upminster and station cabs always ran well from the railway.

The noise at night was also fine in room 102 - I can't complain and we were there on the may bank holiday when it seemed to be rammed

All in all a great trip and if we are looking for a base again its the place we will stay

PickyScotsman

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 April 2013

We have just returned from a 4 night stay at the Railway IF we had read previous reviews we would not have booked SO GLAD WE DIDN'T READ THEM, Lovely stay big comfy room [105]
Magnificent staff [coulnd't do enough] Christine even brought extra coat hangers from the managers flat for us!Breakfasts ideal start to the day. eveing meals [in the pub] great!This is an older hotel with older standards of hospitality WE WILL RETURN and thats a promise.!!!
,

Room Tip: be prepared to accept east end hospiality its" Take us as you find us" ie THE BEST.. We,d...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roypp_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Hornchurch

Property: Innkeeper's Lodge Hornchurch
Address: The Railway | Station Lane, Hornchurch RM12 6SB, England
Phone Number:
Region: United Kingdom > England > Greater London > Hornchurch
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 4 Hotels in Hornchurch
Price Range (Based on Average Rates): £
Hotel Class:3 star — Innkeeper's Lodge Hornchurch 3*
Number of rooms: 12
Official Description (provided by the hotel):
This Essex lodge is ideal if you're looking for a hotel near to London. Set in pleasant Hornchurch, just off the M25, it's less than an hour to Oxford Street via Hornchurch Underground and only a short drive from West Ham FC. With Dagenham Conference Centre on the doorstep, the lodge's 12 comfy, welcoming rooms are a convenient base for business as well as pleasure. After a hard day's work or indeed sightseeing, you can sit back in our cosy pub and enjoy a well-earned tipple with some hearty, freshly prepared food. It goes without saying that you'll find a world of shopping, museums and entertainment in London. But you'll find plenty to do in Essex too. Shopaholics are only half an hour's drive from Bluewater and Lakeside, music fans can see what's on at the O2 arena, while wildlife lovers can meander through Epping Forest, the largest public open space in Greater London.Nearby you can take in a play at the Queen's Theatre or have a flutter at Romford Greyhound Centre - one of the few remaining dog tracks in London. ... more   less 
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Also Known As:
Innkeeper's Lodge Hornchurch Essex

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