We booked the Balcony suite, which was nice BUT had NOT had a good thorough clean for YEARS! The un emptied, grimey bin had chewing gum on the floor by it. Not a great Welcome! We had arranged for a put u up bed in the lounge, which was not made up. On making up the bed we found the springs had stretched, making the bed into a "Banana"! So our child slept on the sofa along with the previous guests biscuit crumbs! The floors were dusty and sticky in places, as was the sofa and table. The mantle piece was THICK with DIRT and other people's safty pins etc, which had been there along time. Although there were mirrors (all of which needed a dam good clean), there was not a single full length the mirror in the place, which made dressing for a wedding difficult. There were hairs, fluff and dust in the drawers, along with bits left by previous guests. The shower room also needed a proper clean. The toothbrush holder was really filthy inside, the soap dispenser empty, and the towel rail, cupbords inside and out, etc all in need of a good thorough clean. The toilet roll holder was partly hanging off the wall, causing the roll to persistantly fall off onto the floor. There were two towels and one flannel between the three of us! Often on using the sink, the shower would would fill up with brown water from the plug hole! This along with the two "quality street" sweets in a dusty dish, made it clear that we were not respected or valuable guests. Many of the walls need de scuffing, wipping/paining over. And the stair and bedroom carpets a good wash. No attention to detail. Sadly the only thing that resembled a Hotel were the prices! The housekeeper should have been sacked a very long time ago! However, the Breakfasts were faultless! Generous, good quality food well cooked! Shame the breakfast room was not well cleaned! Three nights cost us three £420. For this we should have received basic cleanliness/tourist Board Standards. In a word "Sloppy". :-(
- Official Description (provided by the hotel):
- Hamiltons is a Grade 2 listed Georgian building situated in Southend's historic Royal Terrace, a premier position overlooking gardens, the Thames estuary & the Pier. It has undergone extensive refurbishment and been restored to its former glory full of warmth & character, a small but much loved hotel with quirky and modern touches. The entrance and stairs are decorated in gold toile with French chandeliers and show pictures of Royal Terrace and surrounding areas. Despite the age of the property 21st Century comfort awaits you with flat screen TV, internet and en-suite shower rooms to all bedrooms. Egyptian bed linen & towels, throughout. After a good night sleep, enjoy your breakfast in our dining room and guest lounge, offering cereals, toast & marmalade, fruit, yogurt & full English if required. ... more less
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- Also Known As:
- Hamiltons Boutique Hotel Southend-On-Sea, Essex