We respected the wishes of the owners by not arriving between 2pm and 6pm, which we found rather inconvenient and unusual, however, when we got there at 6.25pm, nobody was there, and the door was locked and there was no answer to their phone. We went away and came back ten minutes later, but still no one was there, and still no answer to our calls. Then I noticed a watering can, with a bit of paper sticking out from it, hey presto it was a key to the door, addressed to us, and saying we were in room 7! Wow what a 4 star welcome! The owners had my mobile phone number, and they could have left us a message if they were not going to be there to greet us, we were told they had called that afternoon, but couldnt get through? I had no missed call, but maybe I was out of signal area - a text message would have got to me at some point? Finding a key, we went in to our room and what a dissappointment.No wardrobes, just a rail just about long enough to hang shirts, with a couple of drawers underneath, so unable to hang my dresses up - and no bedside tables, anywhere in their guest house, apparently its their policy? You can put your cups, clock, glasses etc on the shelves which are also your bed head. Dont lean on your pillows though or you will dip them in your coffee! If you have aching hands, or stiff joints, like me, this policy doesnt work! Also no long mirror, the bathroom one is bigger than the one in the bedroom area. A notice in the hallway asks you to respect the residence and keep the noise down, but this doesnt apply to their own children, who are very present in the guest house, and also linger outside by the gates, and run in and out of the house.
There was a pair of black ladies pants in the shower holder, left by a previous guest. The shower tiles are black so I guess they were not seen by the cleaner? Couldnt bring myself to complain by this time, as I was so upset about it all. We were offered a change of room for the second night, (we were there two nights), but I really couldnt see that it was going to make anything any better. Another strange thing is that on checking our payment receipt, they took our payment from our bank 3 days before we were due to arrive!! I have read some really nice reviews about this guest house, which led me to book it myself, and find it strange that I found it to be how I did. We did try to talk to the owner, but it was a waste of time, she had an answer for everything, unfortunately not one that could help our stay there. I can only say that the prospective guest must draw their own conclusion. Co-incidentially our friends stayed in Pebbles which is next door and their experience was completely different, on comparing notes.
- Official Description (provided by the hotel):
- Established for over 8 years the family provide a personal service with experience in the hospitality industry. Located overlooking the Thames Estuary and only a 15 minutes walk/5 minutes in a car from the town centre and amenities, The Waverley is ideally situated for everyone visiting Southend. The Waverley caters for all dietary requirements in their cooked English/Vegeterian and continental breakfast freshly made to order. FREE Wifi access available on the premises. FREE parking available on coastal road and in a car park. ... more less
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- Also Known As:
- The Waverley Guesthouse Hotel Southend-On-Sea
- The Waverley Guesthouse Southend-On-Sea, Essex