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“Excellent view of UK`s largest pier” 5 of 5 bubbles
Review of Park Inn by Radisson Palace Southend-on-Sea

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Park Inn by Radisson Palace Southend-on-Sea
Ranked #12 of 19 Hotels in Southend-on-Sea
Portreath, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent view of UK`s largest pier”
5 of 5 bubbles Reviewed 16 March 2013

We spent a two night break at The Park Inn. The hotel is ideally situated, and close to rail station & shopping centre.
All staff were polite & happy to help you. The room had a fantastic view of the river Thames. It was clean and well appointed.
Breakfast was a help yourself buffet & had a very good selection.
Would definitely stay here again if ever returning to Southend

Room Tip: Make sure you pay extra for a view
See more room tips
  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank c00kiequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Cookiequeen

Thank you so much for your wonderful review of my team here at the Palace they will be delighted to read your comments and I do hope you return in the not too distant future

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,122 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
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  • Dutch first
  • English first
  • German first
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English first
Kenai, Alaska
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 15 March 2013

I lucked out and got a large room that overlooked the pier. The view of the Thames made up for all of the hotel's short comings. The staff was very friendly and the location is good. There was no tolletries given, so make sure you bring your own. There are two soap dispensers one by the sink and one in the tub however they were empty. The room was as clean as could be. The carpet has stains that look like they have been there for years, so a new carpet is a must. The room had a bed and a sofa bed. I was surprised with only one person in the room why the sofa bed was made up till I tried to put it away. It wouldn't. The fabric on the sofa was worn and torn, so the sofa bed needs to be replaced. The bed for me was uncomfortable and I slept very little. The breakfast was a standard English buffet type. I stayed at this hotel because I was told it had room service and a full bar, which it did. It snowed while I was there. The hotel does not provide sidewalk and entrance cleaning so if you are there in the winter make sure you have good winter shoes. Right now I am not sure if I would stay there again.

Room Tip: Ask for a large room overlooking the pier.
See more room tips
  • Stayed March 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mary Ellen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Mary Ellen C

Thank you for your feedback I am pleased to say that the majority of our rooms are large with a number of rooms offering that wonderful sea view. I apologise for the sofa bed, which is being replaced and must say that the footpath and entrance area are gritted by us in severe weather conditions.

I do hope you will stay with us again when you are next in the area

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 6 March 2013

Check in staff very pleasant. Paid extra 20 on arrival for a bath. Advised no standard rooms have a bath. Room large and somewhat clinical. No wardrobe ! Just 4 hangers on an exposed rail. Bathroom toiletries very basic and no shower cap. No bottled water or staple packet of biscuits. Breakfast good. Overall lovely staff but generally a no frills hotel.

  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank calderfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Calderfield

Thank you for your feedback, as Park Inn we are a quality mid market brand and as such try to remain competively priced by offering value for money with associated facilities and ammenities, I do take on board your comments and hope we have the pleasure of welcoming you back

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

I thoroughly enjoyed my stay at the Park Inn but will not be coming back.
Our bed was lovely and big looked great, .... awake early hrs with back pain and aching muscles sadly, i think a bed is a very important issue. I have never ever complained about a bed, i like firm beds but this was like rock. I was miserable the next day due to muscles aching and will not be returning for that reason.

Apart from that .... The hotel is clean and the room and bathroom lovely. The restauarant and bar friendly and with a lovely view of the sea.

Great for smokers as you can smoke on the balconies so no need to walk too far from your table.

All lifts were functional and hallways clean and fresh.

The food was very nice and breakfast was lovely too.

There is a car park 5 foot steps from the hotel which costs £15 overnight but if you show your ticket before you leave to reception we were told the car park will be only £5 but when we paid it was £9. So not sure how that came about.

Right next door to town centre, beach, entertainments, cafes, pubs, everything and the local nightclub, literally next door, but we were in a room the other end so only heard some blokes shouting and being sick once as they must have walked near our room the other side.
Overall not a bad stay but i wont be going back, because my back was screaming the next day

Room Tip: Ask for a room away from the Royal Nightclub. We got a flat pillow each but called room service an...
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pin4apple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Pin4apple

Thank you for your feedback I am so sorry you did not enjoy your sleep and found our mattresses too firm, it is such a personal thing, but I completeley understand it is not to everyones liking to have such a firm mattress.

Again I thank you for all the really positive things you had to say about the hotel and the the team

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 3 March 2013

went there for 1 night and ended up staying for 2. very large room with an lovely veiw of the sea. staff very friendly and welcoming. when we enquired about staying the second night, gave us a discount. will be going back for a quick get away. fantastic location.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cottenflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Cottenflower

Thank you for taking time to send through your very kind feedback I am so pleased you enjoyed, and indeed extended your stay and I look forward to return visit!

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset Uk
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 March 2013

Staff very quick & happy to change our room owing to stains on carpet. (stayed in room last week & wasn't there).
Staff also arranged for overhead lights to be fixed next day, even tho we said we didn't use them.
We made error on room number on ordering breakfast, staff very helpful & breakfast was brought quickly when ordered.
Owing to circumstances they allowed us an extension on checking out time of 2pm without any fuss.
Very pleasant stay with helpful staff.

Room Tip: Very quiet, good noise insulation, only disadvantage was air con fan - all night.
See more room tips
  • Stayed February 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear C M

Thank you for your very positive feedback I am delighted you enjoyed your time with us and I do hope we have the pleasure of welcoming you back very soon

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

Stayed here for a cheeky Halloween night out, room was clean and spacious. Room service was efficient and staff were polite and welcoming. The hotel is within walking distance to the Pier and shops, pubs etc. Room was pretty modern and no problems to report - found the parking too expensive, a shame - especially when you have already paid for a room, discounting parking should be offered at the multistory.
3/4 stars

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert P, General Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 8 April 2013
Dear Jennifer h

Thank you for your very positive feedback I am pleased you enjoyed your time with us, with regard to parking we do offer a reduced overnight rate for our guests, but I appreciate your comment.

I do hope we have the pleasure of welcoming back to the Palace

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Palace Southend-on-Sea

Property: Park Inn by Radisson Palace Southend-on-Sea
Address: Church Road, Southend-on-Sea SS1 2AL, England
Phone Number:
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Southend-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson Palace Southend-on-Sea 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Park Inn By Radisson Palace Southend-On-Sea Hotel Southend-On-Sea
Park Inn By Radisson Palace Southend-On-Sea Essex

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