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“Park Inn - Southend-on-sea”

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Park Inn by Radisson Palace Southend-on-Sea
Ranked #12 of 19 Hotels in Southend-on-Sea
Reviewed 18 December 2013

This hotel is in an almost perfect location for tourists - right on the seafront just a few hundred yards from the theme park and beach. The only issue in terms of location is the nightclubs just down the road - you won't hear any noise but party goers do walk past the hotel on the way to the clubs.

On arrival I was given the wrong key card. When I went back down to reception the staff were too busy chatting in the back office to notice me standing at the desk, which didn't go down too well.

When I eventually did get into my room, it was surprisingly nice - clean, bright and comfortable. The air-con worked a dream and the water pressure in the shower was perfect. The facilities in the room are what you would expect - TV with freeview channels, safe etc. The wi-fi in the room was locked and no password was provided, which was annoying.

The restaurant is decent enough. Breakfast was an average fry-up which was perfect for me, but nothing to shout about. Overall the hotel is on the high end of average, but you can't beat the location so it's perfect for a weekend away by the sea-side.

  • Stayed: November 2013, travelled solo
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1  Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 December 2013

To start things off, I think I should mention that I stayed on the property for 100+ nights over the course of 2013 due to business reasons. This then be a more give a more consistent review as I will judge my entire stay in one go and not as influenced by incidents as others might be.

Rooms: The rooms on the Seaside front are quite spacious. As most of the rooms on that side are family rooms, there is more than enough space for me to store my items. The rooms were always well tidied and the beds well made when I got to my accommodation. The mattresses are firm and I do prefer softer mattresses, but I never had any problems sleeping in them. I was also never disturbed by any inside or outside noise, even by the Adventure Island just on the opposite side of the road. The distance between the bed and the TV is quite large in the room I had (519), which made it difficult for the remote to properly give signal to the television when I wanted to change the channel from the bed.

The family room I had most of the time had:
A double bed
A pull-out sofa bed
An extra chair to go with the sofa
A table with two chairs
A work desk with an additional chair
TV and Remote
Tea and Coffee set

What I would have liked for the room to also have:
A fridge / Minibar
Iron and Ironing board as standard (Always got one when I asked for one afterwards)
Wardrobe

The food.
The evening meals were all quite delicious, as I over the course of my stay had a sampling of more or less all of them. The restaurant will at times also serve weekly specials which was always welcome as I welcomed the flavour of something new.
The breakfast however did not meet up to those standards. They serve roasted potatoes instead of hash browns and the time the sausages, bacon and mushrooms had been cooked would vary from day to day. The continental selection is also not very varied. A few jams, cheese, ham, salami and a few cucumbers and tomatoes. They also have some cereals, but I have never been much of a cereal person.

The service
The service at the Park Inn Palace never let me down. The reception staff would recognise me when I entered the lobby, greet me by my name and have my reservation already half-way booked, just waiting for my signature upon arrival to make the checking process has hassle free as possible for me. They would also ensure that any problems with my room was fixed as soon as possible. All the staff did what they could for me to feel at home when I was away from home.

One final note: Phone reception is quite reduced wile in the building. I was unable to get reception wile in a Seaside room on the 5th floor from both Orange and 3. I did manage to get some signal on my O2 phone. The staff is aware of this, but it is an external issue which relies on the phone companies rather than the hotel.

Room Tip: 2nd, 3rd and 4th floor Seaside rooms have balconies. 5th floor have larger, family sized rooms.
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  • Stayed: November 2013, travelled on business
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1  Thank KatnMort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2013

we chose this hotel as i loved the old victorian look on the photos and i was not disappointed. the outside is stunning but inside it all renovated but still not taking the effect away. our room was a nice size with a sea view looking on to the park and beach. the hotel staff freindly and overall stay good. only bad point and no fault of hotels i stress to add, we had a hen partys next to us and it was noisy at night but they calmed down at 3 am and i guess everyone gots to enjoy there last night of freedom. will defiently stay again!

  • Stayed: October 2013, travelled with family
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Thank Shelley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

Having spent 2 nights here the room was excellent and the reception staff very helpful and efficient.

Also the staff at breakfast helpful and understanding with good customer care skills and I would stay at this hotel

Well done to all and thank you for a pleasant stay

Stayed: December 2013, travelled on business
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

I still love this hotel as much as I did last time - it's a great example of a classic big old Victorian seaside hotel which has been brought up to date in a very tasteful way. This time I had a much, much smaller room than last time (even though I paid about the same) BUT it had a sea view! I was directly facing the pier and had a great view out to sea and er.. the Isle of Grain with its assorted refineries and container ports. OK, so it's not exactly Venice, and the December wind was howling in through the side of the window, but once the aircon was on, it was a lovely warm room and a good place to relax.

The only thing I didn't like this time was the breakfast which seemed to have rather a poor selection of stuff, especially if you didn't fancy the full English. Nevertheless, the breakfast room has a great view out over the pier and most of the staff are helpful enough.

The atmosphere wasn't as good within the hotel as last time, and I can only put that down to the time of year. December is not the best time to go the the English seaside, let's face it. But I will always make this hotel my first choice if I find myself in Southend for any reason.

Room Tip: Rooms vary greatly in size (as shown by the fire escape plan.) So it may be worth checking how much...
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  • Stayed: December 2013, travelled on business
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Thank sfuhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

We stayed here for one night on 30/11 for a friend's party.

The location is great for shopping and access to the town centre. Parking is directly opposite the hotel at the Royal's car park and you get £5 towards the cost from the hotel.

Check in was smooth which surprised me as we had only booked our room at 2pm the same day.

The hotel is modern but could do with a lick of paint as some of the walls had scuff marks on them. Our room was spacious and clean. The beds were also comfy. Toiletries are provided (in a soap dispenser on the wall), it was okay for washing your hands but I wouldn't use it in the shower. We were on the 5th floor and had a fantastic view of the pier, however if you are a light sleeper you may not have enjoyed it as we could hear the noise from the surrounding nightclubs.

We had dinner the night before, I wasn't expecting much as this is only a 3 star hotel, but it was tasty and reasonable portion size.

Breakfast was probably the worst I'd ever had, but only because I've had lots of nice hotel breakfasts, so it had a lot to live up to! There was a lot of choice, but the orange juice was watered down, no fried eggs were offered and the rest of it was tasteless. I ordered an Earl Grey tea and ended up with green tea, when I asked for a replacement, I was given some tea which had been brewing for hours which tasted horrible.

I would recommend this place for a quick stay, but be aware it is only 3 stars so you aren't going to get 4 star service or food. Next time I'll probably stay in the Premier Inn as it's of the same standard, but much cheaper.

  • Stayed: November 2013, travelled as a couple
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Thank Reading_Traveller06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

The Raddison chain have done a great job of restoring the iconic old landmark building to it's former glory. The bar & restaurant overlook the promenade & estuary for stunning views. The rooms are nicely equipped, free wi-fi, tea & coffee making facilities, a safe, flat screen tv etc. The family rooms on levels 2 & 3 have balconies available but request a balcony if you want one as there are also family rooms on the 5th floor with sea views but no balconies. Staff are pleasant & attentive. Price for our family room with breakfast included £144 for one night. Cava £25 a bottle, draught & bottled beers available. Restaurant menu is a little limited but the buffet breakfast was good.

Room Tip: Request a room overlooking the estuary preferably with a balcony or a room on the end of the buildin...
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  • Stayed: November 2013, travelled with family
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1  Thank steveandsuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Palace Southend-on-Sea

Address: Inn by Radisson Palace Southend-on-Sea Church Road, Southend-on-Sea SS1 2AL, England
Phone Number:
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Southend-on-Sea
Price Range: £54 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Inn by Radisson Palace Southend-on-Sea 3*
Number of rooms: 137
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Also Known As:
Park Inn By Radisson Palace Southend-On-Sea Hotel Southend-On-Sea
Park Inn By Radisson Palace Southend-On-Sea Essex

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