Apart from the central location of this Hotel, there really wasn't any other positives.
My feedback is as follows:
On arrival I noticed the reception carpet was of good quality but hadn't been cleaned and therefore looked shabby. The music was a little too loud which made it difficult to communicate with the reception staff. A nearby table had a display of items which was meant to convey they took bookings for weddings. However it just looked cheap and tacky.
There was beautiful wooden flooring but as per the reception carpet it hadn't been maintained and was badly scratched. The hallways to the hotel rooms were dimly lit and had odd pictures on display (what do policemen have to do with Southend?, better to have local pictures maybe the famous pier?)
The room. Walls were all scuffed with dirty marks and could have benefitted from a repaint, the carpet certainly hadn't been hoovered as I found hair clips and other debris. The cover at the foot of the bed was disgusting, so much so I dumped it in the corner. The armchair was of really poor quality and was worn and shabby.
I was hoping the breakfast the next morning would be better. It wasn't. It was help yourself style and the food was of low quality. Putting cheap jam into a fancy large jar doesn't make it any tastier.
The staff in the dining room also lacked any basic customer service skills. I asked was tea selection was available only to be told "oh, we only have tetley, no flavoured no". On leaving the hotel I noticed a poster in the lift which stated they had a large range of teas available. Training issue or someone who didn't care?
The other staff in the dining room kept approaching us to remove our plates, at one point her hand was on the plate before I had even ad the chance to say "no I am not finished".
On leaving the hotel we asked for a receipt and was told the paper had run out on the till or it was broken, so this again delayed us and was another example of poor service.
The Hotel could be lovely, but clearly hasn't been maintained or had any kind of thought from a customer viewpoint.
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- Also Known As:
- Park Inn By Radisson Palace Southend-On-Sea Hotel Southend-On-Sea
- Park Inn By Radisson Palace Southend-On-Sea Essex