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“Staff and food”

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Park Inn by Radisson Palace Southend-on-Sea
Ranked #12 of 19 Hotels in Southend-on-Sea
Biggleswade, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Staff and food”
Reviewed 5 June 2014

Ours was a couple of days break with friends to treat and celebrate a birthday. The overall accommodation was good and the staff service to attention was very good. The restaurant food was excellent and well presented. The bar was not well stocked and could not supply a gin & tonic as it did not have another bottle which did surprise me. Not much of an atmosphere in the bar for guests in the evening,but that could be due to the time of year early June?

Room Tip: Our room was standard and was good for that level and faced a multi storey car park. Pay extra for s...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear Steve M,

We appreciate all feedback, equally of a positive and negative nature and we thank you for taking the time to write your comments on a public forum.

We pleased to hear that despite a couple of disappointments, you had an enjoyable stay with us. And look forward to welcoming you back to the hotel in the near future!

Best regards,
Agne
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
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Chelmsford, United Kingdom
Level 6 Contributor
130 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 June 2014 via mobile

I've just spent 24 hours at the Park Inn for a conference, and it was a great venue. The staff were helpful and courteous, the conference facilities excellent (especially with over 80 delegates), the food good, and my room - with a view straight out onto the pier and the river - was a real treat.

Stayed June 2014, travelled on business
Helpful?
Thank ChCath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear ChCath,

Many thanks for taking the time to share your stay feedback on the online forum. We are very pleased to know that you have enjoyed your stay and look forward to see you again, whether it is for business or pleasure.

Best regards,
Agne
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Epping, United Kingdom
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2014

We decided to stay in Southend for the night of Saturday 31st May 2014. Initially the hotel seemed ok, however, upon inspection next morning, we discovered that there was only ONE towel for TWO people. Not very good in my opinion, for a room that was not that cheap to start with. Room service was appalling. We waited well over an hour for a sandwich and a couple of beers. Again at extortionate at prices. Breakfast was very well done and plentiful. I would avoid using the hotel again. I would look for a guest house for about half the price.

Room Tip: A room overlooking the sea is good
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear Alan M,

We appreciate all feedback, equally of a positive and negative nature and we thank you for taking the time to write your comments on a public forum.

We will certainly take your feedback into consideration and use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.

Best regards,
Agne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Southend-on-Sea hotels

Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014 via mobile

Arrived at night to be informed Restaurant and bar food available until 10pm, I had this confirmed by reception and bar staff !
After entering the bar at 9pm purchasing an initial drink before ordering !
Around 9 40 tried to order food to be informed "we can't find the chefs we think he gone home early " I was not the only person refused food I witnessed another 2 couples try to order ! An hotel loss of at least £100 which looking at how busy u were that night I thought the company would welcome the additional spend from your guests ? Not alone offering the service you advertise ! I raised this to various staff whom all seemed to oblivious to the seriousness of the problem !

Stayed June 2014, travelled on business
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear John R,

I am very sorry to hear that you had such a poor stay experience. But we take all feedback on board and will certainly use it to fine tune our operations and customer service.

Best regards,
Agne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level 4 Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 June 2014

We had rooms with the river view. The view was really great. The rooms were very spacious with all the amenities. Breakfast had lot of choice, with very good room service as well. Reception staff were very kind & helped us in arranging all our local transports & also provided baggage storage during our two days trip to Scotland. Would love to be there again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear krps,

We are happy to hear that you enjoyed your stay and thank you for taking time out of your day to write your positive comments on a public forum.

We look forward to welcoming you back to the hotel in the near future.

Best regards,
Agne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wokingham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

We stayed just the one night, hotel in a good location. Only one main towel in the bathroom for 2 people. The room was very good but the guy on reception was very rude impersonal and extremely rude and unhelpful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear Alison2109,

We thank you for your positive comments and take on board your constructive feedback points.

And we look forward to welcoming you back to the hotel in the near future.

Best Regards
Agne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2014

Stayed at this hotel for a weekend in May, amazing location, just a short walk from southend central station, right at the bottom of the high street, and of course right opposite the beach, pier and adventure island. Did not opt for a sea view but the restaurant on the 1st floor had amazing views at breakfast which we had included with our room. Lovely buffet with hot and cold food, full english, cereals, fruit etc. Food was actually hot and fully stocked all the time, staff and service was great. Reception were really helpful, requested an iron which was brought straight to the room, safe luggage room after check out. Room was clean and overall a lovely stay.

Room Tip: I wouldn't bother spending extra on a sea view, you don't spend time in the room anyway. Lo...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nik1905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agne D, Operations Manager at Park Inn by Radisson Palace Southend-on-Sea, responded to this review, 12 July 2014
Dear nik1905,

Many thanks for taking the time to share such positive feedback. We are very pleased to know that you have enjoyed your stay and hope to see you again when your travels bring you back to the area!

Best regards,
Agne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Palace Southend-on-Sea

Property: Park Inn by Radisson Palace Southend-on-Sea
Address: Inn by Radisson Palace Southend-on-Sea Church Road, Southend-on-Sea SS1 2AL, England
Phone Number:
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Southend-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson Palace Southend-on-Sea 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Park Inn By Radisson Palace Southend-On-Sea Hotel Southend-On-Sea
Park Inn By Radisson Palace Southend-On-Sea Essex

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