* We booked a family room at the Park Inn Palace in Southend for ourselves & our 2 young children (1 & 5 years old) while visiting friends and family. One of the main reasons we chose this hotel was because they guaranteed child friendliness while enquiring for information. We travelled from Belgium & arrived at the hotel at midnight. 'Child friendly' obviously got lost in translation! Beds were not ready for the children, there were insufficient towels, baby food & bottles could not be warmed up due to 'health & safety reasons'. Instead they offered us to walk around the hotel with a jug of boiling water!!! Eventually, after some discussion, they agreed to our request if we signed a hand written piece of paper taking all responsibility. Each day, a discussion & a new piece of paper, with completely different wording. We have travelled a lot & have never come accross such an unprofessional organisation. Our suggestion would be if you would like to welcome families with young children, at least do an effort to accomodate them.
It is a beautiful building, location is good & staff tried to do their best but such a pitty that the organisation lets it down. It was very obvious that they would prefer not to welcome us again WITH children.
* Also a pitty that they do not offer free parking or at least parking at a competitive rate.
* This is a brand new hotel. If they want to keep it looking this way, they will need to review their housekeeping: in the bathroom there was still dirt on the floor behind the bin from previous guests, in the drawer was an empty drink bottle & a towel had already been used.
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- Also Known As:
- Park Inn By Radisson Palace Southend-On-Sea Hotel Southend-On-Sea
- Park Inn By Radisson Palace Southend-On-Sea Essex