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“Ultra convenient airport accomodation” 4 of 5 bubbles
Review of Holiday Inn Southend

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Holiday Inn Southend
Ranked #6 of 19 Hotels in Southend-on-Sea
Certificate of Excellence
Harare, Zimbabwe
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Ultra convenient airport accomodation”
4 of 5 bubbles Reviewed 28 January 2014

Being just a few steps from both train and airport terminals this hotel is very convenient for business and leisure travel. I arrived late and was given a 1st floor room. It was a disabled access room and was well appointed, quiet and comfortable with flat screen TV an dlarge comfy bed and linen. There was a mini gymn across the corridor for use of the guests. I had 30 minutes free WiFi and the connection was excellent I could have elected to stay connected at a very reasonable rate but rather joined the hotels loyalty program and continued browsing for free !!!. The restruant 1935, on the 5th floor with views of the airport apron and active runway, serves generous breakfast (not always included in your rate so check) and has a very good lunch and dinner menu which is reasonably priced (there is a Tesco and MacDonald's across the road for the road warriors). Staff were friendly and accommodating and the parking cheap (GBP5 per day).

Room Tip: I like ground floor in this sort of hotel as its near the reception for lugging bags but the top flo...
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Coleman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 30 January 2014
Thank you for leaving such a detailed review from your recent stay. We are delighted you found the rooms well appointed and the kind comments regarding our friendly staff. We look forward to you visiting again in the future.

Regards
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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716 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Swindon
Level Contributor
1 review
3 of 5 bubbles Reviewed 28 January 2014

We recently stayed here for a family visit and had two rooms, The parking was ok and not too expensive (£5).

Positives:
Staff were welcoming and helpful and the decor of the hotel is nicely done, Rooms are nicely laid out with decent bathroom.

Generally the rooms are quiet at night bar the loud person in the early hours.

Free WIFI for 30 minutes, Enough to get the job done but not an unreasonable cost at £5 for 24 hours.

Negatives:
Quite possibly the worst bed I have had the fortune of sleeping on in a long time, For one they are the smallest double possibly and barely fit two people, This is then made worse by the total lack of support causing you to both roll to the middle. A good nights sleep was not had.

Breakfast we made the fatal mistake of how much could it be without asking, If you are wondering that's £14 each for a buffet that never had close to everything out at any time. I think we were able to get three pieces of toast, two pieces of bacon and one hash brown between us for the first ten minutes.

McDonalds is 20ft across the road, I'd go there!

Without sounding too negative on the breakfast and beds its a nice hotel, Fix these and we would absolutely use it again.

Room Tip: Away from the lifts.
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Simonts81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 30 January 2014
Thank you for your review from your recent stay with us. We are please with your comments regarding your room and our welcoming staff. I am sorry to hear that you found the bed uncomfortable, we have a meeting with our builders/suppliers to follow-up after being open for a year and will raise your comments. I have also discussed your comments regarding the breakfast buffet running out of items with the team. Whilst we do try to operate the buffet to be stocked we also wish to avoid waste at quitter times on this occasion we have clearly not been fast enough to replenish items and trust your next visit you will see an improvement.
Regards
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 27 January 2014

Holiday inn is a good hotel with reasonable prices and clean and tidy hotel with the car park available for the guests and the location is good and some places to visit around the different areas. we really enjoyed the stay for one night and the clean hotel and restaurant made me to write everything good about the hotel and the staff were very friendly and well behaved and well mannered and treated all the customers very professionally and politely and its was a very good and decent stay with good value for money. But the only downside I would like to share was a lil noise at night from next door and a bit disturbance for a little while, rest was absolutely perfect. X

Room Tip: Top floor away from roads
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  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 30 January 2014
Thank you for leaving a review about your recent stay. We are delighted you really enjoyed your stay from the room to the restaurant and all from friendly, professional staff. We hope to welcome you back again soon.

Regards
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 January 2014

Irecently held a 15 guest function at the 1935 restaurant for my mother's 70th and daughter's 10th birthdays. I would just like to put on record that all of the staff at the hotel were very helpful and made our evening and overnight stay very enjoyable.

I particularly want to express my appreciation to Emma, the Duty Restaurant Manager, for all her hard work. She most certainly went above and beyond her duty to ensure our event was a great success. She even gave my mother a card and my daughter a little gift.

Even the hotel recetion were very helpful when we found we had left our phone charger in the room. They called me within a short time span to tell me they had found it.

It is with sincere thanks to all of the staff there that I would have no hesitation recommending the hotel and restaurant as a future venue to my friends and contacts.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerryshammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 27 January 2014
Thank you for spending your birthday celebrations with us and for leaving a review regarding your experience. We are delighted you had an enjoyable evening and would not hesitate to recommend us. Thank you for your kind comments regarding the staff going above and beyond duty to make your meal experience was a success and we look forward to you visiting again.

Regards
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herts, UK
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

We stayed here the night before a flight to Jersey to spend Christmas. We got a deal that included car parking. We were greeted by a very smiley man at reception who asked more questions that I felt comfortable with, but I guess he was just being friendly. The room was great; clean and fresh with a nice view of the airport runway. I enjoyed relaxing in the bar with a glass of bubbles, watching the odd plane come and go that evening. The airport is a 5 minute walk away so a very relaxing start to the holiday. Would definitely stay again.

Room Tip: I liked the view of the airport runway at the back of the hotel.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 27 January 2014
Thank you for your review from your stay over the Christmas period. We are delighted you gave us a 5 star rating and would definitely stay again because of the clean, fresh rooms and relaxing stay. We look forward to you visiting again.

Regards
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Anglia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

We stayed for the second time at the Holiday Inn, Southend the night before a very early flight. The hotel is pretty much what you would expect from a well known chain. The rooms were very clean and functional. The staff were very efficient but the bar and retaurant were far more than you would expect to find in this type of establishment. The bar staff were very frientdly and ultra efficient. The food in the restaurant was modern and the type of meal you would `go out' for. The stay here was for convenience, but we will opt to fly from Southend again because of the quality of this accommodation and the enjoyable evening we had the night before the flight.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Algarvaphile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 24 January 2014
Thank you for writing a review about your recent second stay with us. We are always pleased to receive positive comments regarding our rooms and staff, but delighted to hear that you enjoyed 1935 Rooftop Restaurant & Bar so much you would choose to saty again. We look forward to you visiting again.

Regards
Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hockley, United Kingdom
Level Contributor
221 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

So here with girlies for a nice meal and evening. The food was fantastic and can't complain about anything except perhaps the tempura prawns were a little greasy. However we ordered 2 side dishes which were nearly served with dessert rather than the mains ( ok a little sarcastic but clearly they had been forgotten) and the waitresses need to stand and FACE the customers rather than face into the till and chat........then they could see you trying to order more wine etc- we were trying to spend more money so should be encouraged for business!!!!

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, General Manager at Holiday Inn Southend, responded to this review, 27 January 2014
Thank you for leaving a review regarding your recent stay. We are delighted you thought the food fantastic and sorry that the service could have been better. We do hope that you visit us again in the future.

Regards
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Southend

Property: Holiday Inn Southend
Address: 77 Eastwoodbury Crescent, Southend-on-Sea SS2 6XG, England
Phone Number:
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Southend-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Southend 4*
Number of rooms: 129
Official Description (provided by the hotel):
Stay excited……The spectacular Holiday Inn Southend opened on 01st October 2012 !Stay relaxed……The hotel is the latest addition to the Holiday Inn portfolio and has 129 air conditioned bedrooms and features 27 executive rooms and 4 King superior rooms.Stay unique……In a first for Holiday Inn in the UK, the five-storey hotel also houses a fully sound-proofed rooftop bar and restaurant (1935 Rooftop Restaurant & Bar) offering spectacular views of London Southend airport and surrounding Essex countryside. The restaurant is open every day for breakfast, lunch and dinner (open to non residents also), and the bar if open for coffee and range of beverages from 10am - 11pm daily.Stay connected……Holiday Inn Southend will also offer a variety of conference and banqueting facilities, plus a choice of meeting rooms for up to 140 people and is within 40 minutes of central London.Stay devoted…..Choose Holiday Inn Southend for your Essex wedding venue, with flexible facilities we can help make it a day to remember. ... more   less 
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Also Known As:
Holiday Inn Southend Southend-On-Sea, Essex

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