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“Great stay” 5 of 5 bubbles
Review of Holiday Inn Southend

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Holiday Inn Southend
Ranked #6 of 19 Hotels in Southend-on-Sea
Certificate of Excellence
solihull
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay”
5 of 5 bubbles Reviewed 19 May 2014

We stayed here twice in one week as we flew from southend airport to Barcelona to see the gran prix,both times our stay was great staff were very friendly and the rooms were lovely and clean.we had food in the bar and room service and both were good,if we fly from southend again we would stop here,thanks holiday inn and staff.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rosiebooSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 22 May 2014
Dear rosieboosolihull,

Thank you for a stunning 5 star review. It is so great to have such a lovely comment on each and every aspect of our hotel.

We appreciate your comments and looking forward to welcoming you again.

kind regards

Rohit Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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715 reviews from our community

Traveller rating
    337
    249
    75
    33
    21
See reviews for
143
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165
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Hoddesdon, United Kingdom
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

The hotel is well appointed for the airport ,just a short walk away.Our room was comfortable and very clean.The receptionist was the hotel's best asset as she was very professional and helpful.The bar and restaurant have great views over the airport. The only negative comment I can make is regarding the buffet style breakfast which needs improving with freshly cooked food.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank STEVE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear Steve D,

Thank you for your feedback regarding your recent stay at the hotel. We are delighted with your comments and that you had a great stay with us and enjoyed the airport views from your room.
I am sorry to know that your breakfast experience wasn't good. I am little confused with your comment on fresh food, all our hot food is cooked freshly along with fresh danish pastry.

Kind regards
Rohit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 11 May 2014

This is a new hotel, with the emphasis on quick stop over guests. I had an execuitive room, unfortunately the first room I was given on the first floor over look McDonalds, nice ! The next room on the fourth floor over looked the car park and was baddly layed out and cramped. The third and final room I was given again on the fouth floor over looked the airport and was very nice. As I was staying for the full week the room offered everything I needed but you had to ask to have the mini bar stocked ( minor inconvenience). Parking was good and the wifi had good coverage. Mini gym was good, the bar is small but good views and the resturant had a nice menu. Breakfast was the usual Holiday Inn buffet.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DevonAde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear DevonAde,

I was happy to learn that you have had a good stay minus room moves. The hotel is very convenient for onward travel for airport related business. I am really sorry about room moves but room with airport view are available on request. Unfortunately after our investigation, we have noticed that there was no such kind of request made on your booking but I am pleased to know that our reception team has located room with airport view for you.
Our full English or continental breakfast offers great variety of over 50 items on the all you can eat buffet and it is hugely popular with our clients.

kind regards

Rohit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, United Kingdom
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

Enjoyed our stay before a flyng to Barcelona. Great room and facilities, clean and fresh, great sleep, perfect location for Southend Airpotrt which is a wee gem. Bar has a great view....

I`m affraid the resturaunt servcie was very poor and food was nothing great. This is all that let the side down. Will stay again but won`t be eating here.....Sort the restaurant and this would have been a great stay.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GerryWiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear GerryWiley,

Thank you for leaving your feedback regarding your recent stay and restaurant experience. This was indeed our busiest night in the restaurant and would like to apologies for the shortcomings you experienced. Your comments regarding the food have been noted and we will work hard to improve the food and service particularly when we are so busy.

regards

Rohit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harwich
Level Contributor
168 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 10 May 2014 via mobile

Stayed for one night when attending business function nearby. Nice, modern hotel with well appointed bedrooms. However what made our stay particularly good was the high standard of service from the staff throughout - especially Lucia in the restaurant serving breakfast and Katie on the front desk at check out. We both travel regularly all over the world and it's rare to see such exceptional service and management.

Stayed May 2014, travelled on business
Helpful?
Thank BrambleStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear BrambleStar,

Thank you for leaving such a impressive 5 star review from your recent experience with us. We are delighted you think we provide top class customer service in our hotel.
I am so pleased to know that Lucia and Katie has gone extra miles and have created WOW factor for you. I will definitely share your comments with an appreciation letter to them from management.

We look forward to you visiting again in the future.

Regards

Rohit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

We visited this hotel for a friends surprise birthday before flying off on a cheap break. Much to our pleasure the superior room was perfect the rooms are spacious well decorated and the bed was a dream. The restaurant food was well presented, tasty and surprisingly good and varied menu. staff were friendly pleasant and approachable. This hotel and restaurant definitely exceeded my expectations of a holiday inn.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tunsia2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear Tunsia2012,

I was delighted to learn that you have had a great stay. The hotel is very convenient for onward travel for airport related business. I will be sure to feed this back to the team as it means so much to the staff to hear such great praise about food and service.

regards

Rohit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 May 2014

Partner and I stayed here this weekend. Very clean but noisy air-con unit which did disrupt sleep. Only got one biscuit (tiny) and one towel. What's that about?! I would recommend a visit only to see the biscuit size. Seeing is believing.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AmyLaurel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenJBrazil, Manager at Holiday Inn Southend, responded to this review, 13 May 2014
Dear AmyLaurel,

Thank you for your feedback regarding your recent stay at the hotel. I would like to apologize for the shortcoming during your stay. Each room is provided with one biscuit and towel per person, please rest assured, I have spoken to our head housekeeper about the same.

We look forward to having you as a guest again in the future.

regards

Rohit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Southend

Property: Holiday Inn Southend
Address: 77 Eastwoodbury Crescent, Southend-on-Sea SS2 6XG, England
Phone Number:
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Southend-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Southend 4*
Number of rooms: 129
Official Description (provided by the hotel):
Stay excited……The spectacular Holiday Inn Southend opened on 01st October 2012 !Stay relaxed……The hotel is the latest addition to the Holiday Inn portfolio and has 129 air conditioned bedrooms and features 27 executive rooms and 4 King superior rooms.Stay unique……In a first for Holiday Inn in the UK, the five-storey hotel also houses a fully sound-proofed rooftop bar and restaurant (1935 Rooftop Restaurant & Bar) offering spectacular views of London Southend airport and surrounding Essex countryside. The restaurant is open every day for breakfast, lunch and dinner (open to non residents also), and the bar if open for coffee and range of beverages from 10am - 11pm daily.Stay connected……Holiday Inn Southend will also offer a variety of conference and banqueting facilities, plus a choice of meeting rooms for up to 140 people and is within 40 minutes of central London.Stay devoted…..Choose Holiday Inn Southend for your Essex wedding venue, with flexible facilities we can help make it a day to remember. ... more   less 
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Also Known As:
Holiday Inn Southend Southend-On-Sea, Essex

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