I stayed here with my daughter for a weekend starting of the h/term week as a treat for her 7th Birthday and had planned on visiting the near by Adventure Land. Had asked for double bed and a single we got just that but the room was very small with a view of the outside emergencey stair case, although I had specified I wanted somewhere to sit and relax after a good day out, we had 2 very small chairs and the TV was stuck on a bracket on the wall, which we did not dare move as it looked as if it would deconnect its self from the wall!! So we were looking up whilst watching the tv! The towels in the barthroom were well worn and the cold tap in the sink rattled as soon as you turned it on followed by a delay in getting any water out. The bath taps were exatly the same, weather there is a lack of pressure, but the noise in the pipes was awful.
We used the Bar service Friday night after arriving and understood that they starting serving food at 6.30, 7.15 we were still waiting, when it did arrive the £7.95 for the childrens portion was so so small and well over priced and she never got the ice cram desert, however my meal was OK.
The Saturday morning we had breakfast and I only got one cup of coffee, no offer of any more.
Saturday night when we arrived back in our room, we decided that due to a busy day we would order some room service from there menu advertised. A cheese and Onion sandwich and icecream for my daughter....I rang through for this just after 7pm, well the responce I got, you would have thought I had asked for the whole menu!! I was told I dont know what time you would get it, we are very busy in the restaurant.....not what I expected. When the icecream turned up,,,mostly melted in the dish, the sandwich was not worth the £6/7 they charged for it with the tiny bit of shrivelled up lettuce on the side!
That night all we could here was our neighbours next door and doors banging...the next morning for breakfast we arrived 10mins to early, only to be told by nearly every member of staff we dont start till 8am! When I went to check out and settle up the chap I spoke to told me to come back after breakfast as it would save him the job and wait for the next shift to deal with me...I was given no final bill or any kind of breakdown, just handed over what she asked for. Overall, for what I paid I was not impressed and did not feel welcomed in this place, therefore they have lost my custom for my return visist in a couple of months
- Official Description (provided by the hotel):
- Family owned and run Boutique hotel situated right on the seafront ... more less
- Reservation Options:
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- Also Known As:
- Camelia Hotel Southend-On-Sea, Essex