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“Excellent Customer Service. All staff very friendly and helpful.”

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Ilfracombe House Hotel
Ranked #10 of 19 Hotels in Southend-on-Sea
Certificate of Excellence
Colchester, Essex
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent Customer Service. All staff very friendly and helpful.”
Reviewed 28 March 2010

E mailed several hotels in Southend to ask for availability at last minute - this one was the only to reply. Initially they did not have a room but kept my details and was contacted by Bertie on Friday who let us know a room had become available. Arrived on Saturday, greeted by Michelle (also very friendly and helpful). Stayed in Room 16, pleasant room and lovely bathroom, all clean and tidy. The door of room number 1 was open the next morning (also looked nice and I would ask for that room next time).
Had a few drinks in the bar on the Saturday afternoon and a meal in the evening before going to see Riverdance. Meal very nice - good price, total cost just over £30. for two courses each plus bottle of wine. Breakfast next day was good also. The people in this hotel are very hardworking and really deserve a good review - I have signed up to Trip Advisor today to write this!

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dempsey01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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English first
Essex
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 March 2010

This Hotel was a really good find. The rooms are comfy, the Staff are really friendly and the food is very nice. We had a nice dinner before going to see a show at the Cliffs Pavilion, which is just a short 5-7 minute walk away.

The car park is pretty small and is situated at the back of the Hotel. We park the car on the street and did not have any problems.

The Hot and Cold breakfast in the morning is buffet style and was really tasty. I would definately visit the Hotel again.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrs_DH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnley
1 review
Reviewed 8 March 2010

The rooms is ace, Foods is fantastic and delicious.Staff is so nice and friendly.
Would love to come back again.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BurnleyBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2010

The staff were very friendly and approachable in this hotel and nothing was too much trouble. The room took us by surprise as it was much nicer than we had hoped. We had a four poster bed in our large, luxury double room and quality furnishings. The bathroom too was always spotless. It was a very big and very comfortable room with lots of light from the large windows.
It was the perfect location for us as it was just a short distance to Southend town centre and to the beachfront and it was also only about 6 - 7 mins walk to Cliffs Pavilion.
I liked the hot and cold buffet breakfasts in the mornings and I also loved the glamorous chandeliers hanging from the ceilings! It is obvious that care that has been taken to make this hotel a real pleasure for guests.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PennyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HORNCHURCH
1 review
Reviewed 9 December 2009

This was our 6th time back to this hotel. Rooms are very roomy and comfortable, very friendly staff who make you feel very welcome and first class breakfast in the morning. Mrs J Falco

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank FALCS13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
2 reviews
Reviewed 20 November 2009

My daughters and I stayed at the Ilfracombe for five nights and were very pleased with the "Roman suite" we had. There was a large sitting room with an ocean view, a well-equipped kitchen, large bath and two bedrooms. We felt like we had our own flat. A delicious full English breakfast was included. Bertie is a gracious host , very pleasant and helpful. I will certainly stay here again.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frankie55Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England
Level Contributor
186 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 17 October 2009

I guess the title of my review says it all......there were a number of white vans outside the hotel.

The room was clean and ok, had a very rattly sash window, and the shower curtain was too short for the shower tray, so water went all over the place.

The bed was comfy however, and the hotel was in a fairly good location, about 10 mins walk from town.

The breakfast at the hotel was plentiful (it was a buffet) but the quality of the food was no better than average.

Overall, I'd try to find somewhere else next time I am at Southend.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joolsleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ilfracombe House Hotel

Property: Ilfracombe House Hotel
Address: 9-13 Wilson Road, Southend-on-Sea SS1 1HG, England
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Southend-on-Sea
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ilfracombe House Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
An 'AA' Rated 4-Star Guest House which combines spacious and comfortable accommodation with a prime location close to Cliffs Pavilion Theatre and Southend's Adventure Island Funfair Park. • 20 en-suite Bedrooms & 6 fully serviced Apartment Suites • Walking distance to High Street, Cliffs Pavilion & Seafront • Free Car Parking • Free Wi-Fi • Free Full English Breakfast • SKY SPORTS in all Rooms & Bar • Fully Licensed Bar & Restaurant • Less than 7 minutes drive from Southend Airport • 1/2 Price Wristbands to Adventure Island Park ... more   less 
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Also Known As:
Ilfracombe Hotel Southend On Sea
Ilfracombe House Hotel Southend-On-Sea, Essex

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