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“Fantastic value for money”

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Premier Inn Southend Airport Hotel
Ranked #8 of 20 Hotels in Southend-on-Sea
Certificate of Excellence
Reviewed 14 May 2012

Had a brilliant stay here. Staff were great, rooms aesthetically pleasing and had a really good night sleep. Best part was that it is only a hop, skip and jump away from airport by cab (5 mins max). Would definitely stay again here. The only improvement could have been a pocket sprung mattress as opposed to the springy one we had.

  • Stayed: May 2012, travelled with friends
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Thank Shajez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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592 - 598 of 658 reviews

Reviewed 8 May 2012

it is in the process of being refurbished (warning about potential disturbance on the website) was not disturbed at all. I was attending a training course and had a lot of reading / study to complete in the evenings so was I deal with few distractions about.

Extremely pleasant staff. I will use this hotel again when in the Benfleet / Southend area.

  • Stayed: May 2012, travelled on business
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Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

My partner and I use this chain frequently and am pleased to report that this hotel is up to the usual standards. The room was clean, extra pillows provided, enough towels etc. The receptionist was polite and most helpful, even when I had a minor problem with the television.
Some minor refurbishment going on but didn't bother us at all.
I do wonder how many people will be claiming refunds in the future under their ' Good Nights Sleep Guarantee' as the rooms at the back are just yards from the airport runway. The first jet this morning was taxiing at just after 7am.

  • Stayed: May 2012, travelled as a couple
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Thank what_horizon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2012

Stayed for two nights. Efficient friendly check in. Spotless room with comfy bed and extra pillows should we need them. Freeview on large widescreen wall mounted tv. Rooms just been refurbished and were lovely and fresh. Stayed in rooms 23 and 24. 23 overlooked carpark and was quite noisy when locals leaving restaurant late night. We had issues with noisy visitors in adjoining room throughout the night but reception made every effort to quiten them and we were refunded both our room fees as part if the sleep guarantee. No questions asked the money was in my account the following day with a conformation e mail the morning if reporting !!! Although we had a interrupted nights sleep premier inn did everything they could to rectify. Excellent service.

  • Stayed: April 2012
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Thank mymead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

We booked 2 rooms here for a few days away. We paid around £200 for 2 nights - for 5 people - 2 rooms - plus a full continental both mornings for all 5 people. Great value.

Upon arrival the staff were extremely helpful & very friendly.

Our rooms were immaculate and newly refurbished - not a spot of dust or dirt anywhere.

On our 1st night we were next to a couple of rooms that had a group of VERY loud teenage boys with them who spent their time between 10pm and 12am shouting, running and banging doors all down the hall. This is no exaggeration. They were then up from 4:45am -5:30 am doing the same.

This is no fault of the hotel. We spoke to reception who did ask them to be quiet. When we spoke to reception the following morning they apologised profusely and gave us a full refund for both rooms for the 1 night we had been disturbed.

The people left that morning so the second nights sleep was much, much better.

The restaurant next to the hotel was clean, the staff were friendly, the food great and the prices reasonable. what more could you want.

A great Premier Inn. Would stay here again.

  • Stayed: April 2012, travelled with family
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Thank Bubbalou-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

I stayed here for business needing to be close to the airport. Not the best premier Inn I have stayed at - its dated and run down:

Room - given a ground floor room - they are refurbishing the rooms above, not quiet at all. The TV channel 3 had no sound - when i reported it they said sorry its not working any rooms! Bathroom at least clean.

Restaurant - Food clearly microwaved, would have been better going to MacDonalds.

Staff - Friendly but knowing the faults with where they work.

Overall cheap and cheerful but given some premiers Inns are exceptional this one scores low.

OK for one night but not for longer.

Room Tip: I think all rooms were the same, hope thay get ITV sound back!
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  • Stayed: April 2012, travelled on business
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Thank Pippy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Southend Airport Hotel, responded to this reviewResponded 24 April 2012

Many thanks for your review.

It really matters to us that our guests enjoy every aspect of their stay, and we sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated by the Management Team at this hotel.

Thank you once again for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2012

We stayed there for two nights after deciding that Adventure island would be our next trip out.
Room catered for us brilliantly. The room was clean and tidy and although there was some refurb going on, it was quiet and comfy for everyone. Best thing is the price...cheap as chips.

Water was warm, so get a shower early.

Do not under any circumstances eat in the restaurant next door. Awful food, cold, overcooked, microwaved rubbish. service a struggle and everything was from a box. Travel out into S'end on sea and go the the American diner.Kids loved it.

Room Tip: Not near the car park...noise from people, cars and planes.
See more room tips
  • Stayed: April 2012, travelled with family
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1  Thank FiercePanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southend Airport Hotel

Address: Princes Avenue | Thanet Grange, Southend-on-Sea SS2 6GB, England
Region: United Kingdom > England > Essex > Southend-on-Sea
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Southend-on-Sea
#5 Romantic Hotel in Southend-on-Sea
Price Range: £47 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southend Airport Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
Catch a flight, head to Adventure Island or grab an ice-cream in Southend-on-Sea, just 15 minutes away ... more   less 
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Also Known As:
Premier Inn Southend Airport Hotel Southend-On-Sea, Essex
Hotel Southend

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