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“weekend getaway”

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Crowne Plaza Resort Colchester Five Lakes
A TripAdvisor Member
“weekend getaway”
Reviewed 4 June 2014

hoping for a relaxing break away with my husband, really pleased with large room, in village complex, very nice. pool area, was ok, rather tired, in need of sprucing up. very nice meals in the two restaurants. only real complaint was the noise of other residents who were drunk returning to their rooms late at night after being at hotel nightclub. expect this is a common problem at the weekends with all the large groups that the hotel attracts. we mentioned this on check out and the receptionist said they were aware, but failed to apologise.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 10 June 2014
Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester – Five Lakes and I am glad that overall you enjoyed your stay.

However, I am very sorry that our front office team failed to acknowledge the impact that some noisy residents had on your stay and please accept my personal belatedly apology. The hotel does have on site night managers and security personnel and they will if necessary, resolve any issues.

I do hope you might have an occasion in the future, to return to Crowne Plaza Resort Colchester – Five Lakes.

With kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
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English first
Letchworth, United Kingdom
Level Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 June 2014

I stayed in the Village complex at Five lakes which is a series of detached blocks at one end of the Hotel. There is a normal hotel rooms in the main building as well but not able to comment on them. The arrangement was good meaning you felt more like you were in a house rather than a amorphous Hotel block. The only concern i had re this area was the mismatch between the number of rooms and the number of parking spaces nearby. It meant that if you arrived back late you had to park at the front of the hotel and walk a reasonable distance to get to the blocks. The facilities are excellent with a pool, gym, spa golf,squash etc all available. The staff were friendly helpful and service quick. I ate in the sports bar and the food was good and hot. It is a little of the beaten track so be prepared to travel a little way if you don't want to stay in the Hotel. There is nothing nearby and the nearest town is 3-5 miles away.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 5 June 2014
It is appreciated that you have taken time to post your comments on Trip Advisor.

I am pleased that overall you were happy with your accommodation and all the facilities the hotel offers. There are over 500 parking spaces at the hotel and I am sorry that at times, parking near the Village complex was not always available to you. Thank you for commenting so positively on the service you received from our team members who provided an efficient service to you.
I do hope you have an occasion to return one day very soon.

With kind regards. 
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Gravesend
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

Had an excellent time at five lakes. Two very different golf courses. The lakes being the best. The hotel was brilliant and did not have to leave as had 3 different bars. Also the food in the restaurant was very nice with very helpful staff. Especially the lady who greats you (Aeysha).
all round 10/10.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank georgewildman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 5 June 2014
Thank you very much indeed for reviewing your recent visit to Crowne Plaza Resort Colchester – Five Lakes and in particular your high score of five stars - this is greatly appreciated. .

I am delighted that your stay was so very enjoyable and I do hope that we can look forward to welcoming you back sometime soon.

With kind regards
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

I organised a weekend break for a group of friends (14 adults, 5 children and a baby !!) as a surprise birthday celebration.
I chose Five Lakes because of its facilities (Golf, Spa, swiming pool, Tennis, squash & badminton courts, table tennis, pool and a separate snooker room and even a Night club !! Enough to entertain our sporty group of friends and children alike.
From the very beginning then staff were excellent, particularly Harpreet the restaurant manager and his staff who co-ordinared our weekend so everything ran smoothly.
They housed all our party in one village house , with cots and sofabeds so we could keep an eye on the children and it felt like our own private home, there was even parking just outside !
We played games during the day and made use of lunch brasserie.
On the Saturday night we had surprise champagne reception in the lobby for the birthday boy and were seated in Catch 22 Fine dining restaurant for dinner.
Everything was arranged in advance, including staff to serve drinks and the table and room beautifully decorated.
We were even seated in the same room for our breakfast the next morning.
The whole experience felt like a private event and our friend had a wonderful time. I cannot recommend the service, staff and hotel highly enough.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sesh9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 5 June 2014
Thank you so much for your wonderful review following your recent visit to Crowne Plaza Resort Colchester – Five Lakes for a birthday celebration.

It is clear to me that we met and exceeded all your expectations and ensured that your visit was a most memorable occasion. I am so pleased that you enjoyed the many facilities that the hotel had to offer and thank you also for your positive comments regarding your accommodation and dining experience. I am so pleased that you had a most perfect visit.

We all hope very much indeed that you will return one day in the not too distant future.

Thank you again and kind regards. 
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Aylesbury, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014 via mobile

The value for money we paid for this place was unreal! We came as a group of 4, paid £124 each and managed to do, and use so much, not to mention being four gents to see the sight of double beds each was fantastic and something we appreciated a lot! Food was top notch, golf was as we expected really good, and the spa we could use was great. We did find £3.50 for a pint of coke pretty steep! Great stay!

Stayed June 2014
Helpful?
3 Thank 201Andrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 3 June 2014
It is most appreciated that you have taken the time to share your thoughts on Trip Advisor, following your recent golf weekend at Crowne Plaza Resort Colchester – Five Lakes.

I am delighted that you and your three colleagues found all elements of your visit to be fantastic. I do hope that you find an opportunity to return one day soon.

Thank you again and kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
248 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 1 June 2014 via mobile

Sent daughter here with her mate after she finished her assignments to end her degree course.

She fed back to me that that hotel was very nice. Decent sized room and very clean. She said they could do with a little updating but nothing to really complain about..

The facilities were first class and there was plenty to do.

The grounds around the hotel were also very nice.

She ate at the restaurant and again the food was top quality.

She will be back.

Stayed May 2014, travelled with friends
Helpful?
3 Thank Roni2047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 3 June 2014
Thank you for choosing Crowne Plaza Resort Colchester – Five Lakes as the destination hotel for your daughter to enjoy some relaxing time.

It is rewarding to read that her experience at the hotel was an enjoyable one and that she found plenty to occupy her time.

We look forward to seeing her again in the not too distant future.

With Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014 via mobile

Visited the hotel during the school holiday (29.05) with my daughter for swimming and lunch and it was perfect.
Exceptionally high standard of service and very very welcome feeling.
Went for lunch to the main restaurant - buffet lunch- was delicious. The hostess that seated and looked after us is a real asset for the hotel - very professional, friendly and attentive to every details.
Left the hotel feeling happy - it was only for a swim and lunch, but what a lovely place!

Stayed May 2014
Helpful?
2 Thank MsDi111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanICullen, General Manager at Crowne Plaza Resort Colchester Five Lakes, responded to this review, 3 June 2014
It was kind of you to post your feedback on Trip Advisor following your recent visit to Crowne Plaza Resort Colchester – Five Lakes with your daughter and I am delighted that all aspects of your visit exceeded your expectations.

Our team members and management will be most proud to read your review and once again thank you.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Resort Colchester Five Lakes

Property: Crowne Plaza Resort Colchester Five Lakes
Address: Colchester Road, Tolleshunt Knights CM9 8HX, England
Phone Number:
Region: United Kingdom > England > Essex > Tolleshunt Knights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Tolleshunt Knights
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Resort Colchester Five Lakes 4*
Number of rooms: 194
Official Description (provided by the hotel):
Five Lakes Hotel, Golf, Country Club and Spa is a 4 star hotel offering some of the finest and most extensive health, leisure and sports facilities in the area. Set in 320 acres the 194 en-suite bedrooms overlook the attractive countryside and each is spacious and comfortably furnished. There is a choice of restaurants and bars. Leisure facilities include a luxury spa, indoor swimming pool, sauna, steam room and well-equipped gym. Golfers will enjoy the two 18-hole courses. Only an hour from London, and Stansted Airport, the hotel is ideal for both business and leisure guests ... more   less 
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Also Known As:
Crowne Plaza Resort Colchester Five Lakes Hotel Tolleshunt Knights
Crowne Plaza Resort Colchester 5 Lakes
Five Lakes Hotel Country
Five Lakes Resort Country
Five Lakes Hotel Essex
Crowne Plaza Resort Colchester Five Lakes Essex/Tolleshunt Knights

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