This review is based on my experience for a day spa package. We did not stay in any of the room so can not comment on that.
On arrival we were directed to the Spa. We were greeted by friendly staff at the spa that sorted everything for us- although it would have been helpful to have been told that we needed £1 for the locker.
The massage was great- was in a lovely room too! The shower areas were grubby and could do with a refurbishing. Disappointing also that the steam room was not working due to vandalism.
The 2 course meal service at the bar was very poor- whilst the food was ok it took almost 1.5 hours to have the 1st courses of our lunch. This was after us having to remind staff to serve us and unfortunately after our 1st course we had to chase our dessert! This is not something I expect from a leading brand hotel. We were also told at the start to take a seat and that we would be given menus by one of the bar staff. It would have been nice to have been told/explained that there wasn't a different menu for the spa package, and in fact we could choose from the standard menu. When our drinks order was taken, we were told what we could choose from the menu on the table. My wife asked for another menu so we didn't have to share across the table however an additional menu never arrived. They didn't have the ice tea I had requested. Our drinks were then served to us and then we were just abandoned! No waiter in sight. I had to get up to the bar and ask if we were supposed to order at the bar as we had been sitting there for a while. The bar staff responded in a blunt tone by saying they can come and serve us or we can order at the bar- no apology for just being left and ignored!
Nice massage but the hotel overall lacks in customer service training (excluding spa staff)- very off putting!
- Official Description (provided by the hotel):
- Discover a blend of relaxed elegance and modern convenience at the Waltham Abbey Marriott Hotel. Enjoy spacious accommodations, helpful amenities and easy accessibility to Essex and Central London. ... more less
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- Also Known As:
- Marriott Waltham Abbey
- Waltham Abbey Marriott Hotel Essex