I was surprised to recieve an email from Premier Inn to comment on this hotel. So let's start with the positives - The staff where briiiant they understood my famiies complaints but sadly could not resolve them. The family rooms have beds for the children you would not let a dog sleep on. The springs are visible on the top cover there is no padding of any substance to stop the springs coming through. So the staff gave us extra duvets during the night to pad out. They said the design was due to a take over by Premier in from another brand. The noise levels at night are very high and if you are on the ground floor you get people going round the back of the hotel and smoke outside your window. In fairness Premier Inn did acknowledge their good nights refund but for only one of the terrible nights. The first impression into the hotel is appalling a bit of weeding or litter picking would not go amiss
- Official Description (provided by the hotel):
- A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Thurrock West Hotel West Thurrock, Essex