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“Another excellent stay”

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Premier Inn Thurrock West Hotel
Ranked #2 of 3 Hotels in West Thurrock
Leicester, United Kingdom
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Another excellent stay”
Reviewed 2 June 2014

Stayed en famile en route to the Tunnel from the Midlands. Located close to Dartford crossing and within a mile of M25 junction. Excellent staff, service and room in this well invested hotel with Thyme restaurant adjacent. Good price at relatively short notice. Faultless. Highly recommended to others.

Stayed May 2014, travelled with family
Helpful?
Thank NSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 4 June 2014
Dear NSA,

Thank you for taking the time to review your recent stay with us.

We are really pleased to know that you enjoyed every aspect of your stay with us and the team went that extra mile to ensure.

Your comments have been passed on to the whole team at site with recognition.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Any
English first
Southport, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2014

Stayed for only one night, and would definitely use again. Very clean, perfect location. Staff were professional. Could not fault anything at all. Perfect. Had air conditioning too - needed with the sun!









  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 4 June 2014
Dear Sandra O,

Thank you for taking the time to review your recent stay with us.

It is great to know that the facilities and services we provided during your stay exceeded your expectations. We are really pleased to have ensured.

Your comments have been passed on to the whole team at site with recognition.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lowestoft, suffolk
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 June 2014

rooms as u would expect don't get room on side of rubbish bins as they collect very early. good location for m25.and lakeside and to London. have not had breakfast though. check in very quick never a que.

Room Tip: make sue not on side of the bins
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 21ukchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 4 June 2014
Dear 21ukchip,

Thank you for taking the time to review your recent stay with us.

It is brilliant to know that you found the location of the hotel to be good and it served the purpose. We are glad to know that.

In regards to your comments about the rubbish bins, please be rest assured that we will look into it and put a measure in place. Thank you for letting us know.

Your comments have been passed on to the whole team at the site with recognition.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 1 June 2014 via mobile

Wow, wow, wow !!!!! We have stayed at many Premier Inns - this has to be the best ever!!!!! From the moment we arrived we were given excellent attention and service. To say the staff went over and above the call of duty is insufficient praise. Roses, chocolates, wine and champagne - we had our honeymoon stopover to New Zealand in Bangkok at a 5 star hotel, the reception we were given at West Thurrock easily equalled our treatment there. We are delighted to recommend this fabulous hotel, the only thing missing was Lenny Henry!!!! Thanks to a super team of people Jan and Peter Cooper-Liggins xx

Stayed May 2014, travelled as a couple
Helpful?
Thank Jetjetbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 2 June 2014
Dear Jetjetbaby,

Thank you for taking the time to review your recent stay with us recently.

We were really pleased to read your comments to know that you enjoyed every aspect of your stay with us. It is our utmost aim to ensure all our guests enjoy their stay with us always and we are really glad to here that you did enjoy your stay and to top it all, the team went over and above to ensure you had a brilliant stay with us.

Your comments have been communicated to the team and to us it was a pleasure to ensure that you had a brilliant stay with us.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, UK
Level 6 Contributor
132 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 1 June 2014

We stopped here for its location above all else but it turned out to be somewhere we would choose again. Right by junction 31 of the M25 it is well situated for trips to London or visiting relatives (in our case). The staff were terrific, especially Charleen - really helpful with a great sense of humour!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tabora1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 2 June 2014
Dear Tabora1,

Thank you for taking the time to review your recent stay with us recently.

It is really great to know that you enjoyed your stay and the services and facilities provided exceeded your expectations. It is also brilliant to know that the team went over and above to ensure you enjoyed your stay.

Your comments have been communicated to the team and to us it was a pleasure to ensure that you had a brilliant stay with us.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 May 2014

this was the second time I've stayed here , really good standard , especially the breakfast room / restaurant. its like a show home . No problems at all , well done guys.
although located close to the m25 , the sound proofing is good enough to block this

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank busybeeisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this review, 2 June 2014
Dear Busybeeisme,

Thank you for taking the time to review your recent stay with us recently.

It is our utmost aim to ensure that every guest that stays with us has a great stay and enjoy all aspects of it. It is great to know that happened and to know that there is consistency. We are really pleased.

Your comments have been communicated to the team and we will strive to continue to deliver consistency always.

We look forward to welcoming you back to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle-under-Lyme
Level 6 Contributor
198 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 26 May 2014

Stayed for one night as a stopover to catch the early Eurostar at Ebbsfleet, this hotel is 15 minutes away, the perfect location. This Premier Inn is top quality, the rooms, the bar, the restaurant all excellent. We had an evening meal which was great value as a meal deal at £22 each which included a buffet breakfast.

The staff were so polite and efficient, the dining area was like a high class restaurant. The food was tasty and well presented.

However it all went wrong when we retired to bed around 10.30. Firstly a door closing contest began, followed by a rowing couple in the corridor, finished off around 1am by a screaming man being restrained on the car park by police and paramedics. Even after all this no sleep was possible as the guests above spent the night pacing their room.

I grumpily approached Reception first thing expecting excuses, but to my surprise the Manager apologised and immediately refunded us. He was the epitome of professionalism, a credit to Premier Inn.

We had a bad stay but this company really does stick to its promise.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cabbie37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Thurrock West Hotel

Property: Premier Inn Thurrock West Hotel
Address: Stonehouse Lane, West Thurrock RM19 1NS, England
Region: United Kingdom > England > Essex > Thurrock > West Thurrock
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in West Thurrock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Thurrock West Hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Thurrock West Hotel West Thurrock, Essex

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