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“Thurruck West 2014 2nd Stay”

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Premier Inn Thurrock West Hotel
Ranked #2 of 3 Hotels in West Thurrock
Reviewed 20 June 2014

Excellent stay with excellent service and friendly staff. Ideally located to Lakeside & Blue Water Shopping Centers and the M-25. The value for money cannot be topped, especially when booking in advance on the internet

  • Stayed: June 2014, travelled with family
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Thank Abifloro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear Abifloro,

We appreciate you taking your time to review your recent stay with us.

It is great to know that the hotel was ideally located for you and you received an excellent service and staff were friendly. We are glad to know that you enjoyed your stay and you found it to be value for money.
Your comments have been communicated to the team with recognition and they want you to know that it was a pleasure for them.

We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (824)
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520 - 526 of 824 reviews

Reviewed 18 June 2014

Stayed here last month whilst visiting the area with my partner.
The hotel is in a great location, with easy access to motorway and rail networks, or for shopping at Lakeside. The staff were all lovely, and extremely helpful. The rooms as in all the premier inns I have stayed at was spacious, clean, quiet, and most of all comfortable. I really must get round to asking who supplies their mattresses, as they are just so comfy.
would definitely go back if staying in the area again

  • Stayed: May 2014, travelled as a couple
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Thank stottyCoDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear stottyCoDurham,
We appreciate you taking your time to review your recent stay with us.

We are glad that the hotel was a great location for you and more so to know that the staffs were extremely helpful and lovely. It is also great to know that the facilities and services exceeded your expectations.
Your comments have been communicated to the team with recognition and they want you to know that it was a pleasure for them.

We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We were made to feel welcome from the moment we walked into reception, rooms were allocated as close as possible dad wasn't treated as some doddery old person but made a fuss of, nothing was too much trouble even to the eye drops being kept in a fridge The staff genuinely wanted know all about his trip and his memories of the local area , my has it changed in the 28years since he moved away. If his health holds we hope to return again later in the year Staff amazing food excellent...

  • Stayed: June 2014, travelled with family
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Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear Margaret B,

Feedback is very important too us .We appreciate you taking your time to review your recent stay with us.

It is our utmost aim to ensure that all our guests have a comfortable and great stay always. We are really pleased to know that we did everything to ensure you and your dad had a comfortable stay with us. It is also great to know that the team went an extra mile to make it more comfortable.
We wish you all the very best and your dad as well.

Your comments have been communicated to the team.

We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014 via mobile

Stayed here at least 10 ten times now! Such a lovely, warm, cosy hotel. Friendly staff, and in an ideal location! No noise from traffic and as always, the breakfast was amazing! Will always return here when visiting Lakeside.

Stayed: January 2014, travelled as a couple
Thank Martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear Martyn B,

We appreciate you taking your time to review your recent stay with us.

It is brilliant to know that we have ensured consistency with your stay 10 times now and you keep on coming back. Thank you for coming back always and we are really glad that you keep enjoying your stay with us.

Your comments have been communicated to the team.

We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

A group of friends and I stayed here at the beginning of the week. I was very pleased with the service, food was great, value was great, and the room was spotless. I was impressed to find a message on the pillow, stating that they were firm pillows, but that there were softer ones in the wardrobe, should I prefer these. Staff couldn't have been any more helpful. Very attentive but not in your face. Would definitely recommend to friends.

  • Stayed: June 2014, travelled on business
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Thank KittyD44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear Kitty D44,

We appreciate you taking your time to review your recent stay with us.

It is our utmost aim to ensure that all our guests have a comfortable stay with us always. Therefore it is great to know that you enjoyed every aspect of your stay with us. Also great to know that the services and facilities provided exceeded your expectations.
Your comments have been communicated to the team.
We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

good hotel, outstanding among several premier inn i have stayed before but not comfortable with the fact that there is no intercom in the rooms, makes it difficult to reach the restaurant/bar/reception. I learnt that it is applicable to all premier inn now, wondered why.

  • Stayed: June 2014, travelled solo
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Thank ffunso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear ffunso,

Feedback is very important to us. We appreciate you taking your time to review your recent stay with us.

It is really great to know that you found us to be outstanding. We are glad that you enjoyed most aspects of your stay.
Your comments have been communicated to the team.
We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

the staff were excellent. My wife ask for gluten free bread at breakfast and was told they didn't have any, but if we could wait 10 min he would go to the local Tesco and get some for her. now that's what I call service.

  • Stayed: June 2014, travelled with family
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Thank Karl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
K J, Operations Manager at Premier Inn Thurrock West Hotel, responded to this reviewResponded 23 June 2014

Dear Karl B,

Feedback is very important to us. We appreciate you taking your time to review your recent stay with us.

It is really great to know that you enjoyed your stay with us and a member of staff went an extra mile to ensure you received the gluten free bread.
Your comments have been communicated to the team as well as Rishi who went to get you the bread with recognition.

We look forward to welcoming you back to stay with us again soon.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Thurrock West Hotel

Address: Stonehouse Lane, West Thurrock, Thurrock RM19 1NS, England
Region: United Kingdom > England > Essex > Thurrock > West Thurrock
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in West Thurrock
Price Range: £45 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Thurrock West Hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres ... more   less 
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Also Known As:
Premier Inn Thurrock West Hotel West Thurrock, Essex

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