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“Pretty dirty and worn out - there's got to be something better nearby”

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Muthu Westcliff Hotel
Reviewed 19 July 2009

I stayed at the Westcliff Hotel recently to attend a friends’ nearby wedding. I decided to opt for a 'Luxury room' at special rate of £115 per night instead of £130. The luxury rooms have sea views, 4 poster beds and 'some' benefit from spa baths.

Upon arrival at the hotel the staff were friendly and directed us to our room 204. To reach the room we took the lift which was somewhat compact (about enough room for 2-3 people) with an inner folding metal door. Not recommended for those with claustrophobia.

Anyway we arrived out of the lift into a corridor that reminded me of school trips to residential education centres - lots of tired looking stairs and doors. We passed a laundry cupboard complete with a discarded drinks bottle and dust on top.

Anyway onto the room: The room had a reasonable view out over the sea. However I'd hardly describe the room as luxury.

The bathroom looked like it belonged in low quality student accommodation. The toilet seat had a chip in it and upon lifting the seat it was obvious that it hadn't been cleaned for sometime. The sink was similar with a black build up of mould around the overflow hole. The floor was also decked out with hospital like lino flooring and the radiator and tiles were all splashed and dirty.

The bedroom had a four poster bed which was essentially a creaky dusty frame around a double bed. The curtains were old and ripped, the table surface had bubbled, paint was pealing off the skirting board and one of the wardrobe door hinges was coming off.

Upon trying to watch television I was presented with a fuzzy picture. Changing the channel made no difference. I've seen better quality English television reception in hotels in Holland.

On to breakfast: We arrived at the breakfast room and waited at the entrance for someone to direct us. Being Sunday morning the place was quite busy and after sometime we made our own way in and found a table. The hotel operates a buffet style breakfast with the option of ordering hot drinks and toast from the staff. We made our way to the buffet queue where we found out that the hotel is only able to cook one item at a time. So in order to get a full breakfast you'd need to make around 3 visits: the first one to get beans and hash browns, the second one to get eggs and a third visit to get bacon. Given that the hotel knows how many people are staying overnight we found it surprising that they weren't able to judge just how much breakfast they needed to make..

On to checkout: Upon checkout we pointed out that we were disappointed with the room and the breakfast service. The reception staff were friendly and offered us a £35 discount on the room rate. We accepted this and left, never to return.

Maybe I should add that the hotel was undergoing some renovation works on the first floor. Walking through this floor showed that they appeared to be painting over the existing wallpaper and replacing the carpet. I'm assuming that the room we stayed in had not been refurbished. It's a shame that a hotel doesn't advertise refurbished/non refurbished rooms at different rates to help manage the guests’ expectations.

  • Stayed: July 2009, travelled as a couple
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Thank pjp81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

thank you for your review we take note of your comments
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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630 - 636 of 653 reviews

Reviewed 25 June 2009

Stayed here on a business trip and despite the ok appearance the inside was a different kettle of fish . The room was very shabby and the carpets sticky so much so l had to lay the spare towel s down to provide a walk way to the bathroom where you could only have a bath as the shower had seized up . The room was hot and l was unable to open the windows as to had been painted shut and the other would lose its glass if opened . I have to say to say one of the receptionists was pleasant but the other staff seemed as tired as the hotel .

  • Stayed: June 2009, travelled on business
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1  Thank hoophero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

thank you for your review we take note of your comments
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2008

To be honest I wasn't expecting much but at the last minute I had decided to visit sunny southend, where I had gone as a child, and this hotel seemed to have the last available room for the Bank Holiday weekend.

Parking was a little awkard as none allocated for the hotel and you have to find street parking but apart from that the hotel was great. The staff were exceptionally helpful and friendly, perhaps this is were it wins from the big chains. Our room (209) had obviously been redecorated recently and was spacious and extremley clean. Even with a travel cot we had plenty of room. The bathroom was huge. Breakfast very good quality and as much as you could eat. Nice terrace area to sit in the evening & watch the sun go down over the Isle of Grain. OK not the best view in the world but they can't edit the view.

Being very critical, the lift was v.small but the pram and 2 adults did just fit. Although I can't say they aim for the baby market they made a huge fuss of our toddler and nothing was too much trouble. Paid £92 including full english which I consider reasonable.

If only all of Southend was like this !!!!!!!!!!!

  • Stayed: August 2008, travelled with family
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Thank carolevegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

thank you for your review we take note of your comments
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2008

  • Stayed: July 2008, travelled on business
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    • Business service (e.g., internet access)
Thank Shelagh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2008

  • Stayed: April 2008, travelled solo
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1  Thank fatanky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2008

  • Stayed: March 2008, travelled on business
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    • Business service (e.g., internet access)
Thank travellingsaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2007

  • Stayed: January 2007, travelled on business
    • Value
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    • Business service (e.g., internet access)
Thank phatbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reservations W, Manager at Muthu Westcliff Hotel, responded to this reviewResponded 11 June 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Muthu Westcliff Hotel

Address: 18-20 Westcliff Parade, Westcliff-on-Sea, Southend-on-Sea SS0 7QW, England
Region: United Kingdom > England > Essex > Southend-on-Sea > Westcliff-on-Sea
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Westcliff-on-Sea
Price Range: £51 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Muthu Westcliff Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
This grand, Victorian hotel is close to the seafront with spectacular views overlooking the Thames Estuary. It has recently undergone a refurbishment and now provides individually decorated rooms with a brasserie restaurant serving international cuisine. The stylish and modern rooms offer satellite TV and private bathrooms with toiletries. There are tea/coffee making facilities for guests, as well as hairdryers and an iron and ironing board. Some rooms also boast views over the Thames Estuary. Free on street parking is available for guests, while Adventure Island theme park and Southend's pier; the longest in the world, are both 10 minutes' walk away. The Cliffs Pavilion music venue is a 2-minute walk, and The Royals Shopping Centre is 10 minutes' walk. There are 2 Rail Stations within 0.5 Miles distance. ... more   less 
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Also Known As:
Westcliff Hotel On Sea
Muthu Westcliff Hotel Westcliff-On-Sea, Southend-On-Sea

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