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“Our friendly local Casino.” 5 of 5 bubbles
Review of Genting Casino

Genting Casino
Certificate of Excellence
Attraction details
Leigh-on Sea, United Kingdom
1 review
“Our friendly local Casino.”
5 of 5 bubbles Reviewed 6 May 2014

Your visit starts with a friendly welcome from the girls on reception. The croupiers all smile on your way to the restaurant and continues with a courteous welcome from the waiting staff. I have never had a bad meal at Gentings and the view over the Thames is one of Gentings best attractions.

Visited April 2014
Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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114 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Southend-on-Sea, United Kingdom
Level Contributor
25 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“amazing venue”
5 of 5 bubbles Reviewed 4 May 2014

Went here for a family meal for my birthday last year.....had a great table overlooking the estuary. The food was incredible value, will definitely go again.

Visited August 2013
Thank Natalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
62 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
“Sadly dissatisfied.”
2 of 5 bubbles Reviewed 5 April 2014 via mobile

We have visited this casino many times. The new re-vamp is very impressive and has brought a breath of fresh air into the place. The elliptical bar looks great but the staff working behind it appear not to worry whether they serve a drink or not. We were ignored for around ten minutes and when we finally got the attention of a barman and asked him if he was serving he said ' yes, round the other side ' and walked off. We did finally get a drink but I feel some effort should be put into explaining to the bar staff that the punters are there to spend money and not to be ignored. Snails pace is a fair description.

2 Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
350 reviews
118 attraction reviews
common_n_attraction_reviews_1bd8 177 helpful votes
“Good Food, but ....”
3 of 5 bubbles Reviewed 15 November 2013

Our first visit to Gentings Casino/Restaurant since the revamp. The new decor was more contemporary, tables were displayed well with good quality napkins and cutlery. We were give a choice of tables and seated. Then the problems began, not just for us but many of the customers. The service was extremely slow in spite of it not being a particularly busy evening. Many customers appeared to be getting a little agitated. The staff adopted a totally lacklustre approach to 'service'. To compound our annoyance, we noticed the manager sitting at a table eating with another member of staff whilst all this went on around him. (Talk about 'hands on'). We arrived at the restaurant at approximately 7.30 and concluded our meal at about 10pm, due to the slow service we encountered. There were numerous complaints from customers that evening. This restaurant is excellent value, excellent food but I do feel that the management/staff let it down. We wondered if this was an isolated incident but a group of some 8 customers on a nearby table said it was exactly the same when they visited a couple of weeks ago and would definitely NOT return in spite of being regular customers for over 10 years. All these issues need to be addressed and could easily be rectified by better management. To end on a better note, we did enjoy 'having a flutter' on the tables and we did enjoy the evening overall but with Christmas and New Year celebrations approaching, they really do need to get their act together.

Visited November 2013
1 Thank johnpatricia4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Excellent Dining Experience”
5 of 5 bubbles Reviewed 17 August 2013 via mobile

Booked to go for my husbands 40th as there were over 10 guests we were able to benefit from their special deal!

£25 per head included a 3 course meal, a drinks voucher for the bar and £10 playing chips!!!!

Excellent value - glass of prosseco with my voucher - 3 course meal which was divine and perfectly cooked - I had asparagus, followed by mushroom stir fry and I can't remember my desert!!!! But it was all very lovely!

The entertainer was excellent (3rd August can't remember his name) - bit of a dance and even won enough money to cover my drinks and dinner!

Will be back again and again and again.........

Visited August 2013
2 Thank LisaShoreson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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