I find that our opinion of this hotel reflects that of another reviewer who stayed in the Pier Suite.
It could have been a lovely room, as the view is arguably one of the best in Southend. Unfortunately, the room was shabby and quite dirty. The curtain in the small room are hanging off the rails as most of the hooks were missing. The drawer in the dressing table didn't shut properly. There was some hardened foam in the corner used to fill in holes. This was orange in colour and looked quite horrid.
The window sills were all dusty and had small insects on them. There were cobwebs in both rooms. The bathroom was not cleaned properly, marks on the mirror and a spoon left on the washbasin. The shower was mouldy and mildewed and needed a really good clean with limescale remover.
Some of the towels were really worn out, but some were OK. The pillows and mattress were really hard, but realise that is a matter of choice.
Overall the impression is one of neglect and a need of a complete makeover - it could be a lovely room, but failed miserably.
The breakfast was fine and the public rooms looked OK too. We were also asked to pay in advance as the card machine was broken..When we refused, they accepted payment at the end of the stay with no complaint.
- Official Description (provided by the hotel):
- Gleneagles is a Grade 2 listed building built during the 1850’s.It operated as a Hotel until 2001 and now operates as a Guest House. Under new ownership Garry and Penny look forward to welcoming you soon.Gleneagles is only 15 minutes from Southend Airport and is situated in Southend’s tranquil conservation area, overlooking the beautiful cliff gardens with panoramic sea views. Over recent years Gleneagles has undergone extensive improvement and many of the mid-Victorian design characteristics have been restored the new owners intend to continue this work The Gleneagles is Visit England 4 star Guest House .We offer:• A warm and friendly welcome • Ensuite to all rooms • TV in all rooms• Tea and coffee facilities • Sea views • A quality breakfast • A peaceful location just steps from seafront and the centre of town • Free wi-fi access• Airport transfers ... more less
- Reservation Options:
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- Also Known As:
- Gleneagles Guesthouse Westcliff-On-Sea, Southend-On-Sea