What a terrible experience, avoid this place at all costs. I was quoted £414 for 2 rooms for 3 nights. I advised the girl on the phone it would be late on 24th August we were arriving as we had a late flight from Belfast. We arrived about 11pm a man who I assume is the owner came to the door to meet us. He advised there was a mix up with the booking that only 1 room had been booked. We asked what we should do then, his response was a shrug of his shoulders. No apology or resolution. He advised we could stay that night but he was full for the rest the weekend. He then opened the door for us to leave and said he wouldn't have took a booking for 4 girls anyway. So basically this had nothing to do with a mistake in the booking he just did not want us to stay. So at 11pm at night on a bank holiday weekend we were left in a different country walking the streets trying to find somewhere to stay. Luckily the rest of the town weren't as ignorant and unhelpful as Gleneagles staff. Maybe you should learn how to apologise for a mistake and find a resolution for your customers in future otherwise you might not have customers for much longer. DONT FORGET CUSTOMERS PAY YOUR WAGE!!!!
- Official Description (provided by the hotel):
- Gleneagles is a Grade 2 listed building built during the 1850’s.It operated as a Hotel until 2001 and now operates as a Guest House. Under new ownership Garry and Penny look forward to welcoming you soon.Gleneagles is only 15 minutes from Southend Airport and is situated in Southend’s tranquil conservation area, overlooking the beautiful cliff gardens with panoramic sea views. Over recent years Gleneagles has undergone extensive improvement and many of the mid-Victorian design characteristics have been restored the new owners intend to continue this work The Gleneagles is Visit England 4 star Guest House .We offer:• A warm and friendly welcome • Ensuite to all rooms • TV in all rooms• Tea and coffee facilities • Sea views • A quality breakfast • A peaceful location just steps from seafront and the centre of town • Free wi-fi access• Airport transfers ... more less
- Reservation Options:
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- Also Known As:
- Gleneagles Guesthouse Westcliff-On-Sea, Southend-On-Sea