The title of this review sums up this 'spa' with the addition of rude staff!
I don't really have anything good to say about the place the main building Receptionist and the bar man were rude to us and service was non existent. The so called spa was in a different building to where they serve the afternoon tea so you have to get dressed to go and have this or even a drink. The only facility for this was a water machine which was full of rust on the side, dread to think what it looked look inside.
The spa facilities include a really small dirty pool, three beaten up and stained sun loungers, a jacuzzi, overdone steam room which you couldn't see yourself in and a tiny sauna that was too hot to sit in (so hot all the wood and signs on the outside was black as it was so burnt).
There was actually quite a well equipped gym but we didn't go for that. There were treatment rooms, we didn't pre-book as advised but did think we would be able to book treatments on the day. Didn't see anyone doing treatments or offering them.
Towels were provided, although rough faded ones that I would be ashamed to have in my bathroom. Dressing gowns and slippers are not provided (we knew this before hand and took our own).
The entire repair of the leisure centre was really poor. Carpets and floors were worn to the last thread. Showers and tiles everywhere had tons of mould. Shower doors in changing rooms you could see through.
The afternoon tea were a few cakes, sandwiches and scones. All of which were not fresh, we were provided with one pot of coffee which amounted to a half cup each for four and staff were nowhere to be seen to get more and didn't come back at all. We waiting about an hour and after the whole experience we decided to leave and go somewhere else. We were still hungry to stopped at lovely place for lunch on the way home.
I have never once felt the need to write a review like this, I usually find a positive for everything but at a push I could say the dining room for afternoon tea was pleasant. That's it!
We have never stayed here but walking passed open rooms when walking through the building they looked depressing and smelt really bad.
If you are thinking of booking a Spa Day here .... Rethink! I would have been disappointed paying a fiver to use these facilities.
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- Also Known As:
- Rivenhall Hotel Witham, Essex