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“Tiny rooms, poor service, grotty annexe, but excellent food” 2 of 5 bubbles
Review of Stonehouse Court

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Stonehouse Court
Ranked #1 of 2 Hotels in Stonehouse
Shropshire
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Tiny rooms, poor service, grotty annexe, but excellent food”
2 of 5 bubbles Reviewed 6 September 2011

Stayed here early Sept with other half plus some family (two rooms) for my birthday. A lovely old house and as it is supposed to be a "bespoke hotel" were expecting good things. We arrived and I realised had forgotten my suitcase! Receptionist just pointed out a sainsburys down the road which was helpful but made no effort to offer toothbrush/paste etc which I would have expected.

We were given the keys to our rooms & went to put our bags in. Our room was so tiny-it had lovely views to the rear of the house but SO small - I have never stayed in such a small room - it makes a travelodge room look luxury. My mothers room, a supposed family room, had a double bed & a put me up which collapsed when it was sat on. Their room was even smaller and totally unacceptable. The bathroom was also extrememly small and grotty - a horrid plastic Addis bin - no effort from the hotel to be smart. Only goodies in the room/bathroom were a shampoo&shower gel - no conditioner. Disappointing when you expect more from a bespoke hotel.

We were staying in the annexe which is a real trek from the main hotel and is terribly dated and quite grubby. My mother then complained but there were no other suitable larger rooms and in fact was shown a smaller room! The reception staff did try to find a better room and in the end my little sister stayed in her own seperate double room across the corridor from my mothers. The staff didnt take out the put-me-up bed in my mothers room which was the whole point!

We went and had cups of tea outside - the gardens are lovely.

Then went into the lounge area for a drink later on before supper. Ordered Gin and tonics - no lime offered and the bar staff said the lemon was mouldy... Waited about 20 minutes for a bowl of olives

We were put on a tabel in the dark in the restaurant and had to ask to have the candles lit. The waitress also did not serve ladies first and my other half had to say "ask the ladies first"!. The food was delicious - we all had excellent meals. The only good bit about our stay was the food - it was divine. I feel sorry for the chef who works wonders and is let down by the rest of the place.

The next morning we all had breakfast - they hadnt laid a table for us so had to wait whilst they did that. Ordered a pot of tea for 3 - it came with ONE teabag in! We had to ask for more teabags so we werent drinking warm milk! The carpet was filthy with food from the night before all over it. The breakfast was average.

When we checked out to leave - my mother had said prior to the receptionist that I wasnt to pay for the room as it was my birthday treat. I handed the keys to the receptionist and said we would pay for the drinks on our room . The receptionist asked would we like to pay for the room - despite being told we werent about 5 mins earlier!

Terrible service from majority of the staff (not all), hotel needs some serious updating and the modern annexe is extremely tired and grotty. The waitresses need some training too. Such a shame as the CHEF is EXCELLENT - the food was SO good.

IF you do stay here - Avoid the annexe at ALL COSTS! I would never stay again but would eat here. VERY DISAPPOINTING

Room Tip: Do NOT stay in the annexe
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  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank disap2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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619 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 September 2011

Having read a couple of bad comments we were a little apprehensive about booking, but we need not have worried - we had a GREAT stay.
Booked a Manor Room with great views across the garden. Decided to eat in the hotel and glad we did. Food was fantastic - the whole experience helped by really friendly staff. Nothing was too much trouble.
If you are looking for a really chilled break, we recommend Stonehouse Court, just 5 minutes off the M5, so easy for getting back home to Manchester.

Room Tip: Manor House Rooms were great with fab bathroom
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poland
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 September 2011

Great place, great service, a magical place! I have no reason to complain! I can trully recommend it!

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KAAROL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 September 2011

Very convenient to the motorway yet peaceful and very pretty. A fine hotel.
Relaxed and friendly staff. Comfortable, large room and bed. Tasty, fresh dinner menu.
Wish we could have stayed longer. Plenty of local pubs and interesting scenery and villages nearby.

Room Tip: Call them direct to book, they were happy to offer an excellent rate. Allow time to enjoy the ambien...
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fearnaught
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calne
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 August 2011

We had our wedding here in June 2011. We started with the full list of civil wedding venues within 1 hour of our house, visited 12 and chose Stonehouse because we liked the following.

The lovely old house
The gardens
The neutral colour of the Caroline Suite (for the reception) and its good lighting (we saw a few hideous patterned carpets at some venues, and some with very little natural light)
The fact that there was no pressure to take any rooms, and they even mentioned the travellodge down the road as a budget option. In the end 40 guests stayed at the hotel.

Laura and Mary were very helpful with the arrangements, and Scott appeared to be everywhere looking after things on the actual day. Thank you all.

We got married in the Arundel room in the main house (max 70 people), we had close to 70 people, so it felt quite intimate, with a country house atmosphere. One unusual feature I liked was the large mirrors either side of the “altar” area, which means you can see the guests behind you and vice versa.

The food was excellent, and the hotel was very helpful with various dietary requirements.

As it is a small hotel, it felt like we had the place to ourselves. The children attending enjoyed the small play area (climbing frame, slide, swings). A couple of adults were seen enjoying the slide as well!

It is a great venue for photos, the house, various areas of the garden, and the arch gateway to the canal at the end of the garden. We would very much recommend our photographer Jo Hansford.

Neil Carter’s Dizzy Feet disco was very good, as were the flowers from Sunflower florist in Dursley, and Julie Johnson for hair/make up.

A couple of small hitches – my bridesmaid was nearly reallocated out of the room she had booked with an interconnecting area for her daughter (which she was pleased with, although it is the furthest away from reception, quite a distance), and it was discovered as the guests were arriving in the ceremony room that there were not enough chairs put out, which had to be put right quick.

I stayed in room 2 the night before the wedding (the other four poster room). Apparently this is the owner’s favourite, it is a very nice large room with a seating area (although very close to the Caroline Suite, so some noise from any event there). The bridal suite (room 4) is also fantastic, even larger, also with a seating area. Both of these have lovely views over the rolling countryside to the back of the hotel. We didn’t see the garden building rooms, from guests’ comments it sounds like these were acceptable but would benefit from some modernisation.

All in all a wonderful wedding!

Stayed June 2011, travelled as a couple
Helpful?
1 Thank Mrs_CJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
275 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
5 of 5 bubbles Reviewed 7 August 2011

We stayed for one night and were given room 14: a fantastic room with wonderful view of the countryside. Breakfast was good and the staff were great. HOWEVER, we made the mistake of eating at their restaurant; although the food was good, it was very expensive and really not good value for all that money. We ordered some rose wine and were given a cheap bottle of reduced alcohol wine called Sovio with a plastic screw and had the audacity to charge £ 22. All in all, stay but do not eat. One more thing, I noticed that the carpet in the restaurant was dirty with food under some tables.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FandangoEspanol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 6 August 2011

Good = Most of the staff are friendly & helpful. Well kept garden space/patio for relaxing & lunching. Newspapers arrive by 6.30am. Plenty of free parking.
Bad = Accessibility. There are stairs where ever you go in this hotel. There are 5or6 steps up to the front door (no hand rail), then stairs up or down or both, to get to your room which can be quite a walk from reception (no lifts). Beds - absolutely awful. We originally booked a double room where the individual matress springs could be felt from slight hand pressure, from on top of the duvet. Staff told me the mattress could not be changed & we were offered 3 other rooms (double & twin) all of which had varying degrees of matress springs being evident from on top of the bed. Some of the divan beds were directly on the floor without wheels or castors. When I reported this to the staff I was told this would be relayed to the manager.
Generally = the Standard type rooms we saw were either quite poor in decor & furniture, small & one in particular smelled damp. The cold buffet breakfast was adequate, the cooked food was very nice. Town is 10minute walk away where there is a very good, reasonably priced Indian Restaurant; Monsoon.
This hotel can be found on the Best Western (BW) website & in the BW book of hotels but is definitely not up to the usual BW standard. When I questioned this with the staff, I was told that it is not actually a BW hotel & they refused to recognise or honour my BW membership even though I booked through BW. I would not stay here again or recommend it because of the poor state of the place.

Room Tip: Ask how many stairs to your room to ensure you can manage access. Weekends could be noisy from pri...
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  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mtessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stonehouse Court

Property: Stonehouse Court
Address: Bristol Road, Stonehouse, Stroud GL10 3RA, England
Region: United Kingdom > England > Cotswolds > Stroud > Stonehouse
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 2 Hotels in Stonehouse
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Stonehouse Court 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Our 17th Century Manor House is set in 6 acres of stunning grounds overlooking the Stroud Water Canal and rolling hills of the Stroud Valley. Our attractive gardens and lawns are the perfect place for a peaceful stroll, glass of Pimms or even a game of Croquet the most traditional of English summer pastimes! You can enjoy the fragrances of our flowerbeds, the breathtaking views or take the time to simply unwind. An arched gateway leads from the end of the garden through to the canal from where you can explore the countryside beyond.In the main Manor House you'll find our restaurant, terrace, bar, conference suites and some guest rooms. Our Garden Wing comprises further guest rooms and the Caroline Suite offers extensive banqueting and conferencing facilities.We are an ideal venue for wonderful weddings. Magnificent grounds and gardens will provide the all important backdrop for stunning wedding photos and the attention to detail will be remarkable in every way to make your day unique and memorable.So whatever the reason for your visit you will receive a warm welcome and a very pleasant stay! ... more   less 
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Also Known As:
Stonehouse Court Hotel Stonehouse
Court Hotel Stonehouse
Stonehouse Court Gloucestershire

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