Stayed here early Sept with other half plus some family (two rooms) for my birthday. A lovely old house and as it is supposed to be a "bespoke hotel" were expecting good things. We arrived and I realised had forgotten my suitcase! Receptionist just pointed out a sainsburys down the road which was helpful but made no effort to offer toothbrush/paste etc which I would have expected.
We were given the keys to our rooms & went to put our bags in. Our room was so tiny-it had lovely views to the rear of the house but SO small - I have never stayed in such a small room - it makes a travelodge room look luxury. My mothers room, a supposed family room, had a double bed & a put me up which collapsed when it was sat on. Their room was even smaller and totally unacceptable. The bathroom was also extrememly small and grotty - a horrid plastic Addis bin - no effort from the hotel to be smart. Only goodies in the room/bathroom were a shampoo&shower gel - no conditioner. Disappointing when you expect more from a bespoke hotel.
We were staying in the annexe which is a real trek from the main hotel and is terribly dated and quite grubby. My mother then complained but there were no other suitable larger rooms and in fact was shown a smaller room! The reception staff did try to find a better room and in the end my little sister stayed in her own seperate double room across the corridor from my mothers. The staff didnt take out the put-me-up bed in my mothers room which was the whole point!
We went and had cups of tea outside - the gardens are lovely.
Then went into the lounge area for a drink later on before supper. Ordered Gin and tonics - no lime offered and the bar staff said the lemon was mouldy... Waited about 20 minutes for a bowl of olives
We were put on a tabel in the dark in the restaurant and had to ask to have the candles lit. The waitress also did not serve ladies first and my other half had to say "ask the ladies first"!. The food was delicious - we all had excellent meals. The only good bit about our stay was the food - it was divine. I feel sorry for the chef who works wonders and is let down by the rest of the place.
The next morning we all had breakfast - they hadnt laid a table for us so had to wait whilst they did that. Ordered a pot of tea for 3 - it came with ONE teabag in! We had to ask for more teabags so we werent drinking warm milk! The carpet was filthy with food from the night before all over it. The breakfast was average.
When we checked out to leave - my mother had said prior to the receptionist that I wasnt to pay for the room as it was my birthday treat. I handed the keys to the receptionist and said we would pay for the drinks on our room . The receptionist asked would we like to pay for the room - despite being told we werent about 5 mins earlier!
Terrible service from majority of the staff (not all), hotel needs some serious updating and the modern annexe is extremely tired and grotty. The waitresses need some training too. Such a shame as the CHEF is EXCELLENT - the food was SO good.
IF you do stay here - Avoid the annexe at ALL COSTS! I would never stay again but would eat here. VERY DISAPPOINTING
- Official Description (provided by the hotel):
- Our 17th Century Manor House is set in 6 acres of stunning grounds overlooking the Stroud Water Canal and rolling hills of the Stroud Valley. Our attractive gardens and lawns are the perfect place for a peaceful stroll, glass of Pimms or even a game of Croquet the most traditional of English summer pastimes! You can enjoy the fragrances of our flowerbeds, the breathtaking views or take the time to simply unwind. An arched gateway leads from the end of the garden through to the canal from where you can explore the countryside beyond.In the main Manor House you'll find our restaurant, terrace, bar, conference suites and some guest rooms. Our Garden Wing comprises further guest rooms and the Caroline Suite offers extensive banqueting and conferencing facilities.We are an ideal venue for wonderful weddings. Magnificent grounds and gardens will provide the all important backdrop for stunning wedding photos and the attention to detail will be remarkable in every way to make your day unique and memorable.So whatever the reason for your visit you will receive a warm welcome and a very pleasant stay! ... more less
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- Also Known As:
- Stonehouse Court Hotel Stonehouse
- Court Hotel Stonehouse
- Stonehouse Court Gloucestershire