How difficult is it to make two hot chocolates and a latte in less than 10 minutes? How hard is to place each drink (made separately) on the customer's tray? How challenging is it to apologise for running out of milk mid service, having to go in the kitchen, return, open large crate, install it in the fridge, while all the time the first drink is cooling down? Then make the other two drinks? Unfortunately they'd already taken my money,almost £9 for this! And no explanation, apology or even eye contact! Even funnier, when my friend went back for a £1 refill the assistant was scratching her bottom! Delightful! Needless to say I won't go back!
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