We came for a night away with the girls and picked the hotel solely on the price. The hotel room was very clean and modern, shower was fantastic and was very room considering the size of everything. Before we booked it we saw on tripadvisor that people had been complaining about the size of the toilet but in all honesty the average size person fitted just fine. The bed was slightly hard but after a few drinks we did not really notice it. HOWEVER I wish the same could be said for the service. We have never experienced such rude staff in all of our lives. We had booked and paid for the room prior to our visit and double checked that the money had left our account. When we checked in the lady who took our details asked rudely How are you paying, we informed her that we had already paid to which she replied " no you haven't". As a large queue was forming she continued to argue with us to how we were going to pay it wasn't until we had asked her to check our payment that she reluctantly checked and realised we had actually paid causing embarrassment and inconvenience to us and everyone else I reception. Her reluctance to check if we had actually paid before asking if we are paying cash or card demonstrated her lack of customer care. She had an aggressive tone and refused to acknowledge any of her previous actions. However the morning staff when checking out could not have been more pleasant particularly the young man working through the night deserves some sort of recognition for his excellent rapport with the customers.
- Official Description (provided by the hotel):
- ibis budget Manchester Salford Quays is situated in close proximity to central Manchester by either car or public transport. The hotel is 100% non-smoking and all 210 bedrooms are en-suite with central air-control system and a flat screen TV. Enjoy the large selection of drinks and snacks available 24/7 from our grab & go section, displayed in our modern and welcoming public areas. Free WIFI throughout. A great continental buffet breakfast is served daily. IMPORTANT: Extremely limited amount of outdoor parking is available and chargeable at £7 per night - Please contact the hotel directly for additional information on car parking. ... more less
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- Also Known As:
- Etap Manchester
- Ibis Budget Manchester Salford Quays Greater Manchester