This was once our hotel of choice in Manchester, we have stayed since they opened as we visit so often this place offers all we ever need. In one year we stayed mor than thirty times! True the location is great and the fact they have an extensive car park is also favourable. The staff are usually brilliant and thy do have the best concierge in Manchester. Well we haven't stayed for a long time now but booked again just to try. Even though we had a free voucher as a sweetener for the hotel mess up that stopped u using them - we chose not to use this and book in as normal to see if they had improved. The one thing I can say is that things have changed! And not for the better I felt rushed, pushed and totally invisible to the service that once had us singing their praises from the rooftop. The place was impersonal and cold. What a pity it is to see a hotel loose ground so quickly. The hotel needs an injection of enthusiasm as they do have some great staff. But one thing that is obvious is the lack of interest all them staff show now.
There s only one thing I can say --- I won't be back!More