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Swan Hotel
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Reviews (507)
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All reviewshigh streetwatercress lineweekend breaksuperior roomcomfortable hotelno lifteggs benedictcar parkfriday nightfamily roomtown centrereal alelarge roombreakfast was excellentcomfortable staysmoked salmonbar and restaurant
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303 - 308 of 508 reviews
Reviewed 11 June 2014

Stayed at the hotel over a weekend and had a very pleasant stay. The room was clean and the bed very comfortable.
I had dinner in the hotel on one of the nights and it was quite busy but saying that service was excellent despite the number of people in the restaurant! Food was delicious and managed to tuck into three courses.
Really pleasant staff and I've already booked my next visit.

  • Stayed: May 2014, travelled as a couple
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Thank PhineyPuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OEIGK, Guest Relations Manager at Swan Hotel, responded to this reviewResponded 20 June 2014

Thank you for your kind comments we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Just had a mid week evening meal at The Swan. Advertising outside Golden Years Menu, main meal for £5.29. We asked for a table and were pointed to one that was free, we went and sat down and a young man came and asked what we would like to drink.
There were no menus on the table and after a while we asked another waitress for a menu. She came back with menus and asked if we had ordered drinks. We said yes, she said she would chase them up. The menu did not have the offer on it so when I inquired about the sign outside she said that was only available until 6pm, she said there was something on the sign to say so. We checked the sign on leaving and nowhere did it give the limitations of the offer - extremely misleading!
The food was very nice and we would have liked to have ordered a sweet, however we sat with our dirty plates in front of us for so long we gave up and went to the till to pay. When the waitress asked if everything was ok I said yes but we would have ordered a sweet but had waited too long. There was no apology forthcoming. In this day and age I would have expected some form of apology.
I have eaten here several times before with no problems.
The toilets need a good clean, not what you expect from a hotel.

  • Stayed: June 2014, travelled as a couple
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Thank Rosamond_B33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OEIGK, Guest Relations Manager at Swan Hotel, responded to this reviewResponded 20 June 2014

Thank you very much for you kind comments, we have had a team meeting regarding our offers and the team are now fully aware on when the offers run.

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Reviewed 28 May 2014

A nice hotel. A little worn but clean. Worth noting that Liquid soap and body lotion provided in bathroom but no shampoo or conditioner.
Food really good. Fabulous choice and good quality breakfast.
Good value

  • Stayed: May 2014, travelled with family
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Thank jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OEIGK, Guest Relations Manager at Swan Hotel, responded to this reviewResponded 20 June 2014

Thank you for you kind comment's, we are currently looking to expand our toiletries in the room's.

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Reviewed 28 May 2014

Every time I go it is hit and miss. This visit was the end of May on a Tuesday. The place is in desperate need of a Maintenance man and cleaner. Dirty marks are on all the doors, the toilets were disgusting and had packets of toilet rolls just thrown in. It's newly- ish done up but paint is coming off radiators etc. It was quite a busy lunch time and one of the waitresses was stomping passed stressed none stop which made it clearer things were not well.The kitchen was clearly struggling and we waited nearly an hour for food. It's a shame because some times you go there and have a great experience but due to them letting the building go about and the service being hit and miss our family members have picked the hotel up the road for their wedding.

  • Stayed: May 2014
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1  Thank Anne8419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OEIGK, Guest Relations Manager at Swan Hotel, responded to this reviewResponded 20 June 2014

Thank you for your comments. At the moment we are working on consistency with regards to our service. We are also continuing our running repairs on the building. Following your feedback I have held a team meeting to discuss your comments.

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Reviewed 24 May 2014

I spent a week in Alton on business and chose The Swan. An excellent choice in this price range. The room was comfortable and spacious, the food was excellent. the staff were all friendly and helpful.And best of all they serve a good scotch and coke! Definitely recommend to colleagues.

  • Stayed: May 2014, travelled on business
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Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OEIGK, Guest Relations Manager at Swan Hotel, responded to this reviewResponded 20 June 2014

We are really glad to hear your thoughts on your stay at The Swan, see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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